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QAlert Comparison

Overview

QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10800.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(6)

5

4

3

2

1

3

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features27
  • API
  • Automatic Notifications
  • Call Center Management
  • Call Routing
  • Case Management
  • Client Portal
  • Custom Fields
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Deadline Management
  • Geographic Maps
  • History Tracking
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Request Assignment
  • Request Routing
  • Self Service Portal
  • Work Order Management

Integrations

  • Total integrations5
  • Adobe Acrobat Reader DC
  • Anedot
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Stripe
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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