ServiceCore Reviews - Pros & Cons, Ratings & more

Jobber

Synchroteam

Service Fusion

Cro Software Solutions

SiteLink Web Edition

Verizon Connect

ServiceCore is a route planning and waste management software designed to help equipment rental businesses manage accounting, inventory, job scheduling, customers, sales, and payments. Administrators can plan job schedules, print driving directions, and optimize routes to reach service locations.

ServiceCore

Android

Web-based

Windows

iPad

iPhone

Office Manager

I like how easy the scheduling is. I also like how I can see what is happening for the entire week. The click and move option is the best part.

Owner

We have been so impressed with ServiceCore. It is easy to use and helps us keep track of all of our dumpsters.

Septic Driver

I like that this software is easy to use and driver friendly. It is easy to navigate through the system.

Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.

Event Specialist 

User friendly and easy to figure out. I didnt need super extensive training to do simple things.

Accounts Payable

Great turn to turn directions. Love the iPad features for drivers.

I like the map feature on the schedule screen that allows you to rearrange destinations based on the actual location. I also like that there are several views available for the schedule.

General Manager

We needed a software that could do both and have been disappointed in the dumpster management that is featured so far.

Customer Service Rep

It has to be VERY specific - this is frustrating when trying to find an existing customer.

Um, I find it hard to change out the dumpster numbers (if I have rented one and the wrong unit was moved).

I love how easy and user friendly it is to use.

OWNER

I'm disappointed in how ServiceCore has currently responded to this impact to our business.

I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.

The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature.

Missing many accounting features that one needs to run with full functionality. Invoice does not open in the amount of a refund.

Ease of use and full integration with dispatch and accounting.

I have used ServiceCore for _1.5__yrs with some growing pains, but ultimately great customer service to resolve any issues that occurred.

It seemed easy to integrate our equipment and daily activities with this software.

Point of Rental Software

TrackAbout

TRUX

Trash Flow

ServiceCore for Scheduling Dumpster Rentals/Pickups

Hi Jessica, Thanks for the review and the feedback! I will pass this information on to our product team. Thanks, ServiceCore

Love this Software

Hi Tiana, Thank you for taking the time to leave a review and for your valuable feedback. We're happy to hear that our software is easy to use. I will pass on your feedback about color differentiates within dispatching to our product team. Thanks, The ServiceCore Team

A good tool for the Porta Potty Industry 

Hi Ann, Thanks for taking the time to leave us a review! We're glad to hear that ServiceCore has made your job a bit easier. I will pass on the QB information to our Customer Success Team. Thanks, ServiceCore

Not bad. It gets the job done for what our company needs.

Easy to Use

Hey Colleen, Thanks so much for taking the time to not just leave a review, but provide valuable product feedback as well. We're very happy to hear ServiceCore is easy to use and support has been helpful. We'll share your feedback and idea with the product team. Thanks again, ServiceCore

ServiceCore is so easy 

Hey Cat, Thanks for leaving us such a useful review! We're happy to hear that the scheduling is easy to use. We hear your concern about reporting and are working on reports this year!

servicecore

I have tried 2 other programs and by far Service Core has been the easiest to use and teach my office manager to use.  I like the layout and functions

Service Core

Hi Melanie, Thank you for leaving us a review! We're happy to hear that our all-in-one software is easy to use and you like the functions!  

Thank you, ServiceCore

Great routing and billing software

Hi Kamron, Thanks for leaving us a review! It's always great to hear from customers. ServiceCore

ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.

Excellent Software

Great way to manage scheduling

Hey Jessica, 
Thanks so much for taking the time to leave a review! 
ServiceCore

I’ve asked for help not one call back nor email 

Thank you for taking the time to leave a review and for your valuable feedback. We're so sorry to hear our platform isn't currently serving your needs. Your experience with our product matters greatly to us and we would like the opportunity to discuss this further. Our team will be reaching out to you next week to schedule a meeting with our Head Of Customer Success.

What sounded great at the start turned into a huge disappointment. While the scheduling and routing software is fine everything else is a pile of garbage that is not intuitive or even logical

A disappointment

Hey Aaron, Thank you for taking the time to leave a review and for your feedback. We're sorry to hear our platform isn't currently serving your needs. Your experience with our product matters greatly to us. Our team will be reaching out to you next week to schedule a meeting with our Head Of Customer Success.

It is better than doing all the work manually but thats about it. 

Service Core, the good and bad

Hi Denise,

Thank you for taking the time to leave a review and for your valuable feedback. We're happy to hear that our mobile app works well for your business. We're so sorry to hear our reporting isn't currently serving your needs. Our team will be reaching out to you next week to schedule a meeting with our Head Of Customer Success.

Great

Hey Judith, 
Thanks for leaving us a review! We're so glad to hear that you're having a positive experience with ServiceCore. We aim for the platform to be very user friendly so it's great to hear that our search function is easy to use.
ServiceCore

I feel like they have listened to many of our concerns and have  tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...

Hi Gabrielle,

Thanks for leaving us such a useful review! We're happy to see that the program is easy to use and the team is seeing value in a variety of our features.

Switching from TAC absolutely presents challenges. TAC (while dated, like you mentioned) does have a massive feature suite, particularly when it comes to reporting. We truly appreciate your patience and feedback as we work every day to make ServiceCore the best product on the market.

Best,

ServiceCore

I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.

Must-Have Software

Hey Sarah,

This review made our day! Thanks so much for taking the time to leave a review, give such valuable insights into how we can help, and being so quotable. We think you really encapsulated a lot of what we're most proud of at this company and are extremely grateful for that. We greatly look forward to our continued partnership!

Thanks,

ServiceCore

Our overall experience thus far has not been pleasant.  Training was less than stellar and the lack of financial reports makes it difficult to do billing, customer ledgers, and pulling up accounts based on billing type

Just not enough.

Hi JeanAnn,

Thank you for taking the time to leave a review and share your concerns with us. We'll be syncing with you and your team to ensure you have all of the training needed to make the most out of our system. Additionally, we're consistently adding new reports and functionality that we hope will better serve your needs.

ServiceCore

It is much easier in general for me to generate invoices, process payments and send Invoices and/or receipts to customers.  

Service Core For Utility Work

Hi Lisa,

Thanks for taking the time to leave us a review! We're glad to hear that it sounds like ServiceCore has made your job a bit easier, that's some of our favorite feedback to hear. 

ServiceCore

Service Core is a great tool. You are able to do your paperwork and documentation at your fingertips, along with amount of cash taken, and check number and receipt numbers. 

Overall it is a great tool.

Hi Brian,

Thanks for dropping us a review! It's always great to hear from customers that switch from pen and paper - that increased communication between driver and office can be a real game changer. We'll take a look at the offline functionality, that's something we want operating as smoothly as possible for drivers. If you have any additional thoughts or feedback on that we'd love to hear from you in our support channels.

ServiceCore

To whom it may concern,

I have used ServiceCore for _1.5__yrs with some growing pains, but ultimately great customer service to resolve any issues that occurred. Recently, my team experienced an issue with the software that caused a short-term fix resulting in an average extra billable hr, per technician and support team member a day. Going off of previous experience, I was under the impression this issue would be resolved expeditiously. Unfortunately, this issue has been "looked at" for about a month. When ServiceCore was approached, they repeatedly gave the same response. It wasn't until a board member reached out to ServiceCore and inquired repeatedly for alternative contacts that a supervisors POC was reluctantly provided. In that initial conversation, a credit for a month was offered verbally, and what now appears to be in the works is a retraction of that statement and a shift to the same response that was provided by their original technician--"this is being looked at". 

I'm disappointed in how ServiceCore has currently responded to this impact to our business. We pride ourselves on customer service and expect our value chain to uphold those same standards. So far, there appears to be a shift in ServiceCore's customer service response to this issue causing my team to evaluate potential alternatives. 

Historically I would have recommended. Currently, I would not recommend. 


Disappointed

Service Core has good toilet software but the dumpster side is lacking.
We needed a software that could do both and have been disappointed in the dumpster management that is featured so far 

Very poor roll off dumpster software 

Hi Dallas,

Thank you for taking the time to leave a review and let us know of your frustrations. We value your opinion so we'll be reaching out to get a bit more information on how we could improve your experience and what features you'd like to see as part of our platform.

Best,

ServiceCore

The experience has be decent.  I can't say I am in love with the product, but it does the job.

A-Line Roll Off Services Review

Hi Jessi,

Thank you very much for taking the time to leave us a review. We'll continue to develop the product to where it's something you can't live without!

ServiceCore

Overall the feeling is being stuck. It's horrible and aggravating to use. If we can find another platform that will be easy to migrate to, we definitely will. Unfortunately it will take many man hours because of ServiceCore's complete disaster of our quickbooks. 

Potential is there, but doesn't feel ready for public release.

Hi Mario,

I'm incredibly sorry to hear that you've had such a negative experience with us so far. Thank you for leaving detailed information as to your concerns - we'll be in touch to see what can be done to improve your experience and increase your satisfaction.

ServiceCore


Overall the customer service has improved and they are tentative to your needs but, the outcome of the issues seem to be less attentive and sometimes unresolvable without purchasing other products that we are unable to use. Overall as a company we are satisfied with the program. 


Overall

I do like the customer service, they are normally quick to respond but it is not always helpful to what you are looking for. 

ServiceCore Reviews

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