Ability Network Features

We are a DME supplier and signed up with them because they claimed they were CEDI preferred network service provider/clearinghouse for Medicare Jurisdiction D. Everything was going well till the first claim was created and rejected for enteral feeding. We are to attach a CMN to our claims for enteral feeding patients and they have it on their system and its a simple form that is filled out that is it. I only bill four codes for every patient only four and every claim has been rejected by the intermediary, them. Stating i am missing something a certain code.

So far let me say i have not been able to transmit any enteral feeding claim to medicare. Medicare doesn't receive the claims. When my contract was renewed i told them i was adding new products and that i needed to be able to bill to medicare jurisdiction d and have the cmn electronically attached. they assured me that it wont be a problem. it has been since April and i have made calls spoke to different techs and issues have been escalated and till today i have not heard back. i also have medicare eligibility features and not once have i been able to verify patient eligibility. I try to get a hold of our account rep and he doesn't return my calls or emails. Tried upper management and nothing gets resolved.

Software is decent, nothing special. Serves my needs as a professional in private practice who bills claims monthly.

They raise their prices yearly without adding new features. I started at $50 a month in 2016 and now am expected to pay over $80 when I make less than 30 claims a month.

The interface is VERY user-friendly, even the facility administrator - who is certainly NOT very computer-literate - can navigate the portal. Each aspect of the software (billing reports, patient eligibility, etc) is clean and easily found on the home page; the home page work space is also customizable for each user, enabling them to prioritize which applications within the portal they want up front on their home page. They have a la carte pricing, so you can add certain applications - such as a portal to handle ADRs from your MAC all electronically - and then remove them once done (or after the year.)

There honestly isn't much we don't like about Ability Network. There have been occasional outages which were not communicated by the company, but other wise we are satisfied.

Fast and easy to use when submitting claims. Contacting customer service is easy with not much wait. Contacting customer service is quick to let me know the problem. Customer service is very professional and polite.

Currently free to use because I am choosing to have 1 insurance company to submit claims. Must pay if using more than a certain amount of insurance companies. Other clearing house software companies are free which makes a difference in revenue for my company.

It is easy to use I believe. I have not used another service, so I do not know if there are other services that are easier.

Very long wait time for customer service. Once contact is made, I am often transferred and once that happens the call is 'dropped'. And, I am unable to look at billing records two years ago. This is problematic for several reasons but especially if I want to compare my billing records and my notes.

There is nothing I like about this company and I desperately would like to stop being billed every month for services I don’t want.

Very tricky billing, with auto renewal that rolls you into a new 12 month agreement. If you miss the 60 day notice of termination by one day you will be locked into paying for another 12 months whether or not you want to continue doing business with this company.