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Ability Network Logo

Ability Network

2.5
(31)

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Revenue cycle management for healthcare providers and payers

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(2)

Ability Network Features

Features Summary

Functionality

2.7

/5

31

Total features

52

2 categories

Ability Network features

API
Activity Dashboard
Alerts/Notifications
Audit Management
Billing & Invoicing
Calendar Management
Case Management
Claims Adjuster Management

Common features of Medical Billing software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

2.7

/5

31

Price starts from

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No pricing info

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Total Features

52

Unique features

  • Claims Adjuster Management

  • Co-Pay & Deductible Tracking

  • Compliance Management

  • Paper-Based Claims

Functionality

4.4

/5

2.5K

Price starts from

29

Per month

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Total Features

121

Features in Common

31

Unique features

  • Customizable Fields

  • EDI

  • Appointment Management

  • Decision Support

Functionality

4.5

/5

548

Price starts from

119

Per month

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Total Features

30

Features in Common

12

Unique features

  • Charting

  • Confirmation/Reminders

  • Decision Support

  • Healthcare Compliance

Common Ability Network comparisons

Ability Network logo
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Ability Network logo
SimplePractice logo
Ability NetworkvsSimplePractice

Reviewers who mentioned features said:

AR
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Anonymous Reviewer

Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ABSOLUTELY THE WORST COMPANY WITH WHOM I HAVE EVER DONE BUSINESS! STAY AWAY!!

Reviewed 3 years ago

I used it to bill Medicare over a telephone modem, which worked seamlessly. When Medicare ended that option, I signed with Ability as a clearinghouse. Ability's techs altered my free version of PC ACE and made it so that it required a different password to open the program, enter claims, and transmit them. They signed me up for a one year contract. Soon after, I discovered Office Ally, which is...

Pros

The free version of PC ACE, downloaded and supported for free from Medicare, is an excellent medical billing program. It has many advantages over paper claims. I used it to bill Medicare over a telephone modem. When Medicare ended that option, I signed with Ability as a clearinghouse. They altered my free version of PC ACE and made it so that it required a different password to open the program, enter claims, and transmit them. ABILITY then holds you hostage to pay them every month, in the form of a minimum one year contract that renews automatically and requires 3 months advance notice to cancel. Even then, it doesn't cancel, and the password requirement continues!

Cons

It becomes a nightmare once Ability installs the requirement of their password in order to access your data, enter data, and transmit claims. Let me be clear: PC Ace is a wonderful software program for medical claims. Ability Network takes it and manipulates it and the customer to their advantage. An analogy would be that a sharp knife is a wonderful implement, until someone uses it to stab you repeatedly in the back!

CE
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CINTYA E.

Management Consulting, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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They did not provide what they promised

Reviewed 2 years ago

So now i am paying a monthly fee of $180 per month and since i could not transmit my claims i had to sign up with cortex edi. So i pay double and i had more than 30 patients whos claims i had to miss out on payment due to timely filing because my claims are always being rejected. I told them what they need to do. I told them what was the problem. I even had a developer that is ansi x12 experienced look at my 5010 claim and he explained it to me and i explained it to them but its like no one knows better than they do, so they ignored me.

Pros

We are a DME supplier and signed up with them because they claimed they were CEDI preferred network service provider/clearinghouse for Medicare Jurisdiction D. Everything was going well till the first claim was created and rejected for enteral feeding. We are to attach a CMN to our claims for enteral feeding patients and they have it on their system and its a simple form that is filled out that is it. I only bill four codes for every patient only four and every claim has been rejected by the intermediary, them. Stating i am missing something a certain code.

Cons

So far let me say i have not been able to transmit any enteral feeding claim to medicare. Medicare doesn't receive the claims. When my contract was renewed i told them i was adding new products and that i needed to be able to bill to medicare jurisdiction d and have the cmn electronically attached. they assured me that it wont be a problem. it has been since April and i have made calls spoke to different techs and issues have been escalated and till today i have not heard back. i also have medicare eligibility features and not once have i been able to verify patient eligibility. I try to get a hold of our account rep and he doesn't return my calls or emails. Tried upper management and nothing gets resolved.

DD
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Dalia D.

Health, Wellness and Fitness, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NOT WORTH THE PRICE!

Reviewed 3 years ago

Customer service is TERRIBLE. Called to request the price increase at least be waived, but I was told that was not possible. Then I was reminded that my contract renews in January and they require 60 days notice to cancel. It's the end of December. I asked if that could be waived and again a hard no. Asked to speak to a supervisor and told that one does not exist. They do not send out term reminders out like other decent companies. Lastly, they have harassed me endlessly to add on more products and pay even more even though I told them I had no interest repeatedly.

Pros

Software is decent, nothing special. Serves my needs as a professional in private practice who bills claims monthly.

Cons

They raise their prices yearly without adding new features. I started at $50 a month in 2016 and now am expected to pay over $80 when I make less than 30 claims a month.

KS
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Kathryn S.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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long-term ABILITY user, long-term fan!

Reviewed 6 years ago

It streamlined our electronic billing process, and also enabled us to track claims which results in faster turnaround times and quicker payments from intermediaries.

Pros

The interface is VERY user-friendly, even the facility administrator - who is certainly NOT very computer-literate - can navigate the portal. Each aspect of the software (billing reports, patient eligibility, etc) is clean and easily found on the home page; the home page work space is also customizable for each user, enabling them to prioritize which applications within the portal they want up front on their home page. They have a la carte pricing, so you can add certain applications - such as a portal to handle ADRs from your MAC all electronically - and then remove them once done (or after the year.)

Cons

There honestly isn't much we don't like about Ability Network. There have been occasional outages which were not communicated by the company, but other wise we are satisfied.

MP
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Maggie P.

Mental Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good experience and excellent platform to submit patient claims

Reviewed 5 years ago

It's quick and easy to use with simple redirection of screens.

Pros

Fast and easy to use when submitting claims. Contacting customer service is easy with not much wait. Contacting customer service is quick to let me know the problem. Customer service is very professional and polite.

Cons

Currently free to use because I am choosing to have 1 insurance company to submit claims. Must pay if using more than a certain amount of insurance companies. Other clearing house software companies are free which makes a difference in revenue for my company.

AR
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Anonymous Reviewer

Verified reviewer

Mental Health Care, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Current Customer

Reviewed 4 years ago

Adequate. Gets the job done. I am thinking of switching but it is time consuming to do so. Better customer service would be great.

Pros

It is easy to use I believe. I have not used another service, so I do not know if there are other services that are easier.

Cons

Very long wait time for customer service. Once contact is made, I am often transferred and once that happens the call is 'dropped'. And, I am unable to look at billing records two years ago. This is problematic for several reasons but especially if I want to compare my billing records and my notes.

AR
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Anonymous Reviewer

Verified reviewer

Pharmaceuticals, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible customer service!

Reviewed 5 years ago
Pros

There is nothing I like about this company and I desperately would like to stop being billed every month for services I don’t want.

Cons

Very tricky billing, with auto renewal that rolls you into a new 12 month agreement. If you miss the 60 day notice of termination by one day you will be locked into paying for another 12 months whether or not you want to continue doing business with this company.