ACE Dental Features List

ACE Dental

Dental practice software with appointment support features

4.7/5 (97 reviews)

ACE Dental Feature Summary

  • Reminders
  • Document Management
  • Patient Account Management
  • Treatment Planning
  • Imaging
  • Patient Billing
  • Appointment scheduling features
  • Paper and electronic insurance claims
  • eReminder system
  • X-Charge credit card processing
  • Room to room chat
  • Integrated employee time clock
  • Appointment templates
  • Unlimited SQL ReportWriter
  • ePrescriptions
  • 3D Restorative Charting
  • Perio Charting
  • Signature document feature
  • Drag & drop interface
  • Calendar management
  • Clinical charting
  • Patient records management
  • Patient billing

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (63 other apps)
Appointment Management (70 other apps)
Automated Scheduling (44 other apps)
Automatic Notifications (42 other apps)
Automatic Reminders (88 other apps)
Billing & Invoicing (82 other apps)
Calendar Management (54 other apps)
Charting (61 other apps)
Claims Management (59 other apps)
Client Portal (59 other apps)
Compliance Management (46 other apps)
Customizable Reporting (42 other apps)
Customizable Templates (42 other apps)
Document Storage (44 other apps)
Electronic Signature Capture (43 other apps)
HIPAA Compliance (107 other apps)
Health Insurance (36 other apps)
Records Management (81 other apps)
Task Scheduling (40 other apps)
Workflow Management (43 other apps)

ACE Dental Feature Reviews

25 reviewers had the following to say about ACE Dental's features:

Galina Feynberg

Denika is exremely helpful and alway goes extra mile. Knows the product insideout.

2017-09-28

Pros

What I like most about the software is Ereminders and scheduling.

Cons

For instance, Outstanding amount by insurance companies and some other reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Hi Galina!

Thank you! Denika is an outstanding support rep! All of our reps ensure a great customer experience and go the extra mile to be sure you are ok.

I do want to add, the report you mention is in the software already. It is conveniently located in the Insurance tab and can be run very easily! I will as a trainer to reach out to you and walk you through the process.

-Your ACE-Dental Team

Read more
Alicia Sheperd

Great Software for those with a small or large practice

2016-12-13

It will handle your Patient and insurance billing with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Veronica Abraham

Customer support is always Helpful. Software is easy to use and easy to figure out

2017-09-29

Pros

Reports are clear to understand. E-reminders get to patients timely.

Cons

Ereminders still remind patients about old appointment times when they reschedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Veronica-
Thank you for all of the great feedback! Being on the cloud has huge advantages and we are glad you're enjoying it! In addressing your con- if patient appointments are rescheduled at the end of a day it is important to go to the eReminder menu and click "send appointments to ace." This will ensure all appointments are up to date that may have been changed at the last minute. If you need any help with this, please give us a call, we are happy to walk you through it!

-Your ACE-Dental Team

Read more
Lydia Seier

with the excellent help from your technical team I found your soft ware is easy to navigate.

2017-08-18

Pros

Your software is easy to use, the Insurance windows are very user friendly.

Cons

I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Lydia-

Thank you for the positive feedback!

We would like to have a trainer help you out with the items in the software you have mentioned. Let's see if there are some adjustments we can make to your computer monitor to be sure the settings give you the larger font you would like to see. I have already asked my support department to reach out to you, in fact, you should have already heard from them. Since this is an unknown issue and never mentioned by you to date, we will look to resolve this immediately. We would like to be sure our software is always running optimally.

Thank you again for your positive feedback and being a long time customer of ACE-Dental.

Read more
Elizabeth Cordes

ACE software: ok, I guess

2017-03-14

The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program.

Pros

the price

Cons

inability to customize reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ACE Dental

online tutorials are great, but the option to have a really good experienced trainer show us some tricks would be nice.

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for the feedback! We appreciate and welcome all comments. We do offer one on one training on-line. Since you ordered our most basic package, that may not have been included. In line with your comments, I would like to offer you an hour of training for free to help you learn some of those additional tricks lite the Report Writer. ACE has a report writer build into the software so you can customize reports on the fly. Furthermore, our support department is top notch, hold time are never longer than a couple of minutes, and someone is always available to answer calls. Once in a while the calls have to be prioritized in order to assist the most critical needs first.

Read more
Brooke Gonzales

Very pleased with both the program and the support!

2017-08-11

Accounting and insurance billing is a breeze with Ace!

Pros

The program is very user-friendly! It did not take long to get the hang of it. With the help of the support team any problem I had was resolved with a simple phone call, (by "problem" I mean something I did not understand):)

Cons

Everything task is very simple to complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for the feedback Brooke!

We really try to keep the software as easy to use as possible. There are so many moving parts in a dental practice, we should not have to worry about software difficulty. It shouldn't be difficult to manage a dental practice. Software needs to be easy and uncomplicated!

We appreciate you being an ACE user!

Read more
Amalou Lim

So happy that we researched before we committed to getting ACE for our office. Best decision made!

2018-04-05

Pros

It has everything we need to run our dental office; scheduling, charting, bridging our digital x-rays, employees time clock, claims, etc. They have great customer support, user friendly, and very affordable.

Cons

The dental images are not on clouds, so if I'm not in the office, I can't check my patients radiographs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Orin Oberlander

ACE Dental Software - Best Choice for Practice Management and Clinical Charting

2017-04-03

Submitting insurance claims electronically is also easy with ACE!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
sonny bhatnagar

awesome

2017-09-14

Pros

easy to use and great features and very reasonable pricing . the customer support is awesome specially Denika smallwood is very helpful

Cons

Insurance capabilities is not great like eligibility and claim status . it takes time to get used to this software like any other software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for the review Sonny!

Thank you for the great review! As you mentioned, our aim to create great software at a reasonable price, has succeeded.

We appreciate your support and are looking forward to many more years!

Read more
Vicki Ridley

Love the support team of Jackie and doneca ! Always accommodating ! Super responsive !

2017-12-08

The support staff are amazing !! Always friendly and thorough! Makes a frustrating experience more tolerable! Thanks, girls !!

Pros

I like azure and the fact that the price is right - so now I'm writing just to meet ur character requirement.

Cons

Not forgiving if u schedule too many units for the appointment space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No

Response from John


Thank you for your positive note on support. I was not aware you were having an appointment issue since no other office is experiencing this. It is possible that this is a training issue. Please call our technical support department so we can setup some training time and thoroughly go over everything with you and your staff.

Thank you.

Read more
Loretta Naccarato

Overall a very pleasant experience. And the Support Team is so friendly and helpful!

2017-09-28

Pros

Relatively easy to generate dental insurance forms.

Cons

Sometimes a little more flexibility is needed when generating dental insurance claim forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Loretta-

Thank you for your great feedback! Our support is definitely second to none! We appreciate your positive words and we will continue to strive to keep our software easy to use!
In regards to your comment about importing photos, it is a simple drag and drop or acquire from a webcam. I will ask our training department to give you a call and walk you through the process.
Thank you again for being an ACE user!
Kind regards- Your ACE-Dental Software Team!

Read more
Sherman Zieve

Great experience. Rarely have problems. If so, support is readily available and solves the problem immediately. They are constantly updating the software also.

2017-10-31

With ACE reminder system, my front desk sometimes has to call ACE to stop sending reminders as we have no vacancies available in our appointment book.

Pros

Ease of use yet more features than I would ever use are available. The IT support is great. They listen to suggestions.

Cons

Maybe they can update the appearance of the program a little.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Regina Williams

We have had ACE since March and we love everything thing it does.

2017-09-13

Pros

The ease of the learning the appointment book.

Cons

It can be slow at times and the computer get sluggish and freezes up. Other than that we have no problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Regina-

We appreciate your feedback, and have enjoyed having you as a customer. While converting your DPMS can be a journey, we are glad that you trusted us. Your level of frustration with Eaglesoft needed a fix, and we are delighted that were able to provide you with a better workflow.!

Read more
Melody Weinhandl

Quick customer service when questions arise.

2017-10-23

Pros

Simplifies admin duties. Customer support representative has walked us through many questions and handled them knowledgeably and professionally.

Cons

It is hard to pick up a scheduled appointment and move it to another column on the same day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
sc beck

I don't believe any of these positive reviews are real

2017-08-28

we had patients appointments fall off the schedule for no reason, the system was backing up for three weeks before we figured it out , the customer support was awful, we tried to talk to someone about getting our money back and no one ever called back, even had my attorney send certified letters and all were refused. what a mistake, cost me thousands of dollars

Pros

we started using electronic prescriptions now.

Cons

I don't know where to start, this was the worst experience I've had in 20 years in dentistry . Do not purchase

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
C. Faillace

This software is extremely easy to use but support is readily available if necessary.

2017-07-20

Pros

Our patients love the eReminders . Since signing up for the eReminder option, we have very few, if any, No Show appointments now.

Cons

I would like to be able to create a statement for a patient's balance when there are still outstanding insurance claims.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Dr. Faillace,
We do appreciate your feedback and positive review. We already have the feature you are requesting in the software. You can navigate to Statement Set up, under reports and check the box for "Delay Statements with Pending Insurance Claims."
Please feel free to call us if you need assistance in setting this up. Again, thank you for being an ACE customer, we appreciate your feedback.

Read more
Dr Al Josephsen

Underrated

2018-01-25

Tremendous value, terrific support.

Pros

Intuitive, clean, adaptable, not intimidating, easily trainable to new users. . .

Cons

I’d like to see a “ month at a glance” on the appointment calendar, then click a week to open that week. .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anthony Bordas

Great, easy, outstanding support. ACE keeps it simple!

2016-06-02

Pros

Simple, no need to jump around different screens. Automatic updates.

Cons

All good. There is nothing negative about this product.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ACE Dental

Simplicity, deal directly with developer. No third party vendor like Henry Schein or Patterson.

Source: Software Advice
Helpful?   Yes   No
Read more
afshin golyad

Great support, easy to work with, many useful functions.

2017-01-23

As stressful as dentistry is, at least I know I could count on them to reduce the head ache of my day to day charting for me.

Pros

Being able to be completely paperless, attaching all the reports, pictures to the chart. Great support, constant updates to keep up with the latest changes in dentistry and laws.

Cons

on a selfish matter, I wished the hours of customer service could have been adjusted a little to help us more in the west coast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven Spindler

I have had seven trouble free years of using Ace Dental in my practice

2017-09-21

Years of trouble free use.

Pros

It is loaded with features and allows fairly easy customization; everything from appointments, different fee schedules, provider info, reports, confirming appointments can be changed by the user.

Cons

There is little to dislike, especially when one considers the entry price. Anytime new software is implemented, there is a big adjustment. Some software companies send a rep out to the office for training. Ace Dental relies on online videos. The disadvantage is that some staff learn best by demonstration. There is an advantage however with videos in that they can be played over and over again, as many times as needed. This is helpful if there is staff turnover.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Dr. Spindler-

We very much appreciate your high remarks of our software! Thank you for being a long time supporter of ACE-Dental Software.

As you mentioned, training office staff is very important. We believe any transition to new software should be as painless as possible. Our bundle comes with one on one training. It can be done with any new employee or existing staff that just needs some explanation of advance features.

Call in anytime for some personal training!

Read more
Pam Steward

I love it!

2017-08-23

this software has everything we need to run our dental office smoothly, have no complaints except when it is not running smoothly (which was only on yesterday) 8/22/2017

Pros

easy to get around in, user friendly, has many more capability's to help our office but right now we do not use them

Cons

can't think of anything, never really had any issues, appointment book is not easy to get around with

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francis Stupia

ACE is the way to go!

2016-12-14

I love using ACE, there are a lot of features that make the day go a lot smoother. Its nice to have boxes specifically for notes -very convenient. The support is without a doubt the best out there. If I ever have issues the rep is always there to help me solve my technical problems immediately and is very knowledgeable!

Pros

Ease of use and many useful features

Cons

I do wish that whatever I typed in was automatically saved and sometimes account info for a patient does not always transfer over to patient info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bea Bling

Easy to use

2017-01-17

I have Ace, 15 years and still have not opened the manual to read it...it's just that easy and the support team is awesome

Pros

It to use.

Cons

Charting ..The teeth cannot be rotated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for your feedback Bea! There is already a feature in the charting screen that allows you to shift and rotate the tooth in any direction. This existing feature allows you to match up the tooth's position relative to the actual anatomy. Please give us a call, we will be happy to show you where it is and how to utilize it.

Read more
Belinda Chaix

been using ace for about 15 years, love how easy it is to use and the tech support is awesome. thank

2017-09-25

Hastings and all the staff at Ace you make my life easy

Pros

easy to use and train new employees, love the reports menu with the ability to create a custom report I can most always get anything I need for both the doctor and the accountant

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Belinda-

Thank you for your great feedback on ACE-Dental Software. We appreciate you being a long time customer of ours! Our support department is second to none, and the built in training videos make it incredibly easy to train new employees!

Thank you again,
Your ACE-Dental Team

Read more
jessica brock

we just replaced our computers in our office, and it was so easy and great service to reinstall ace.

2017-08-10

easy to train new employees, easy to use and understand, all the different types of charts and all you can put into it.

Pros

the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved.

Cons

can't think of anything, our office loves the program. .............................................

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Jessica-
Thank you so much for your review of our software! We appreciate having the practice as long time customers, let us know if you ever need anything. We appreciate the feedback.

The ACE-Dental Team

Read more