ACE Dental Features

ACE Dental

Dental practice software with appointment support features

4.67/5 (104 reviews)

ACE Dental Feature Summary

  • Reminders
  • Document Management
  • Patient Account Management
  • Treatment Planning
  • Imaging
  • Patient Billing
  • ePrescriptions
  • 3D Restorative Charting
  • Perio Charting
  • Unlimited SQL ReportWriter
  • eReminder system
  • Calendar management
  • Clinical charting
  • Paper and electronic insurance claims
  • Appointment templates
  • Signature document feature
  • X-Charge credit card processing
  • Room to room chat
  • Patient records management
  • Integrated employee time clock
  • Appointment scheduling features
  • Patient billing
  • Drag & drop interface

Competitor Feature Comparison

Ad hoc Query
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Customizable Reporting
Customizable Templates
Digital Signature
Drag & Drop Interface
Electronic Payments
Instant Messaging
Records Management
Reminders
Role-Based Permissions
Time Clock
Visit WebsiteCompare App
Ad hoc Query
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Customizable Reporting
Customizable Templates
Digital Signature
Drag & Drop Interface
Electronic Payments
Instant Messaging
Records Management
Reminders
Role-Based Permissions
Time Clock
Visit WebsiteCompare App
Ad hoc Query
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Customizable Reporting
Customizable Templates
Digital Signature
Drag & Drop Interface
Electronic Payments
Instant Messaging
Records Management
Reminders
Role-Based Permissions
Time Clock
Learn moreCompare App

ACE Dental Feature Reviews

25 reviewers had the following to say about ACE Dental's features:

Veronica Abraham

Customer support is always Helpful. Software is easy to use and easy to figure out

2017-09-29

Pros

Reports are clear to understand. E-reminders get to patients timely.

Cons

Ereminders still remind patients about old appointment times when they reschedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Veronica-
Thank you for all of the great feedback! Being on the cloud has huge advantages and we are glad you're enjoying it! In addressing your con- if patient appointments are rescheduled at the end of a day it is important to go to the eReminder menu and click "send appointments to ace." This will ensure all appointments are up to date that may have been changed at the last minute. If you need any help with this, please give us a call, we are happy to walk you through it!

-Your ACE-Dental Team

Read more
Thierry Jean

ACE review

2019-01-24

I tried this software while doing an EMR evaluation for strategic development and growth aimed at small clinics. I was able to use it and understand it enough to give it a recommendation.

Pros

Backing up the system ensures that it remains updated and reliable. The client management system is comprehensive, coherent and adaptable after some practice.

Cons

The system takes practice and the overall layout seems outdated by current standards. It is also not the cheapest software for smaller practices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurie Baier

Limited reports

2018-11-23

The executive has been very helpful in running reports for us.

Pros

It interfaces well with Dexis, our x-ray software.

Cons

There are very limited reports. Report Writer is quite limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Cordes

ACE software: ok, I guess

2017-03-14

Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient.

Pros

the price

Cons

inability to customize reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ACE Dental

online tutorials are great, but the option to have a really good experienced trainer show us some tricks would be nice.

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for the feedback! We appreciate and welcome all comments. We do offer one on one training on-line. Since you ordered our most basic package, that may not have been included. In line with your comments, I would like to offer you an hour of training for free to help you learn some of those additional tricks lite the Report Writer. ACE has a report writer build into the software so you can customize reports on the fly. Furthermore, our support department is top notch, hold time are never longer than a couple of minutes, and someone is always available to answer calls. Once in a while the calls have to be prioritized in order to assist the most critical needs first.

Read more
afshin golyad

Great support, easy to work with, many useful functions.

2017-01-23

As stressful as dentistry is, at least I know I could count on them to reduce the head ache of my day to day charting for me.

Pros

Being able to be completely paperless, attaching all the reports, pictures to the chart. Great support, constant updates to keep up with the latest changes in dentistry and laws.

Cons

on a selfish matter, I wished the hours of customer service could have been adjusted a little to help us more in the west coast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Galina Feynberg

Denika is exremely helpful and alway goes extra mile. Knows the product insideout.

2017-09-28

Pros

I have used the ACE program for about 9mo it is very user friendly. What I like most about the software is Ereminders and scheduling.

Cons

I think some major reports are missing .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Hi Galina!

Thank you! Denika is an outstanding support rep! All of our reps ensure a great customer experience and go the extra mile to be sure you are ok.

I do want to add, the report you mention is in the software already. It is conveniently located in the Insurance tab and can be run very easily! I will as a trainer to reach out to you and walk you through the process.

-Your ACE-Dental Team

Read more
Belinda Chaix

been using ace for about 15 years, love how easy it is to use and the tech support is awesome. thank

2017-09-25

Hastings and all the staff at Ace you make my life easy

Pros

easy to use and train new employees, love the reports menu with the ability to create a custom report I can most always get anything I need for both the doctor and the accountant

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Belinda-

Thank you for your great feedback on ACE-Dental Software. We appreciate you being a long time customer of ours! Our support department is second to none, and the built in training videos make it incredibly easy to train new employees!

Thank you again,
Your ACE-Dental Team

Read more
Sherman Zieve

Great experience. Rarely have problems. If so, support is readily available and solves the problem immediately. They are constantly updating the software also.

2017-10-31

With ACE reminder system, my front desk sometimes has to call ACE to stop sending reminders as we have no vacancies available in our appointment book.

Pros

Ease of use yet more features than I would ever use are available. The IT support is great. They listen to suggestions.

Cons

Maybe they can update the appearance of the program a little.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Regina Williams

We have had ACE since March and we love everything thing it does.

2017-09-13

Pros

The ease of the learning the appointment book.

Cons

It can be slow at times and the computer get sluggish and freezes up. Other than that we have no problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Regina-

We appreciate your feedback, and have enjoyed having you as a customer. While converting your DPMS can be a journey, we are glad that you trusted us. Your level of frustration with Eaglesoft needed a fix, and we are delighted that were able to provide you with a better workflow.!

Read more
Konstantine Malafis

Intuitive Practice Managment Software

2017-10-04

Pros

Easy to use. Was also easy to learn how to use.

Cons

There may be some reports that may not be readily available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Dr Al Josephsen

Underrated

2018-01-25

Tremendous value, terrific support.

Pros

Intuitive, clean, adaptable, not intimidating, easily trainable to new users. . .

Cons

I’d like to see a “ month at a glance” on the appointment calendar, then click a week to open that week. .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
MICHAEL MONGER

Great software and great support, the best.

2016-08-04

Pros

Easy to use, easy to learn and the support has been top of the line.

Cons

Some reports are difficult to create, but become easy over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ACE Dental

I have had Softdent then Eaglesoft(did not like) and now ACE for 8 years. I would never change. Everyone in the office likes ACE and had no trouble learning to use the software. "TRY IT" you got to like it.

Source: Software Advice
Helpful?   Yes   No
Read more
Amalou Lim

So happy that we researched before we committed to getting ACE for our office. Best decision made!

2018-04-05

Pros

It has everything we need to run our dental office; scheduling, charting, bridging our digital x-rays, employees time clock, claims, etc. They have great customer support, user friendly, and very affordable.

Cons

The dental images are not on clouds, so if I'm not in the office, I can't check my patients radiographs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for your great review! If you are using an Apteryx or a relabeled Apteryx product for imaging, you should contact them to get XVWeb. If not, talk to them about a conversions of your images. We expect the other image software companies to announce a web based product in the near future.

Read more
John Faillace

Easy to use and customer support is great

2016-07-05

Pros

Patients love the text and email reminders for appointments (eReminder feature) and we have seen an almost 100% elimination of no shows.

Cons

I have had no complaints when dealing with the customer service. I recommend this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ACE Dental

I have had no complaints when dealing with the customer service. I recommend this product.

Source: Software Advice
Helpful?   Yes   No
Read more
Joy Trigo

Love ACE Dental!

2016-12-15

I use the email and text reminder service and patients love that and are missed appointments have dropped significantly.

Pros

Easy to use Tutorials online Customer Service excellent Email/Text Reminders AWESOME

Cons

Which it worked with APPLE COMPUTERS!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Orin Oberlander

ACE Dental Software - Best Choice for Practice Management and Clinical Charting

2017-04-03

Submitting insurance claims electronically is also easy with ACE!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
jamie rodriguez

work and progress

2017-10-19

Pros

I can navigate the reports and day sheets well.

Cons

recall system needs more help!!!!! The accounts are incorrect sometimes. there should be a better way to put in notes for the office to see pop up every day

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Pam Steward

I love it!

2017-08-23

this software has everything we need to run our dental office smoothly, have no complaints except when it is not running smoothly (which was only on yesterday) 8/22/2017

Pros

easy to get around in, user friendly, has many more capability's to help our office but right now we do not use them

Cons

can't think of anything, never really had any issues, appointment book is not easy to get around with

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alicia Sheperd

Great Software for those with a small or large practice

2016-12-13

Many electives are offered to handle scheduling, reminders, statements and more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bea Bling

Easy to use

2017-01-17

I have Ace, 15 years and still have not opened the manual to read it...it's just that easy and the support team is awesome

Pros

It to use.

Cons

Charting ..The teeth cannot be rotated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for your feedback Bea! There is already a feature in the charting screen that allows you to shift and rotate the tooth in any direction. This existing feature allows you to match up the tooth's position relative to the actual anatomy. Please give us a call, we will be happy to show you where it is and how to utilize it.

Read more
Tammy Anderson

ACE is GREAT!

2018-09-19

My overall experience has been very good. They are consistently adding features and the cost is very affordable compared to other dental software programs.

Pros

I love the ease of this software program for our dental office. I am positive that any employee can easily learn the functions within a couple of days. The customer support is beyond awesome. They are only a phone call away and if you have to leave a message, your call is returned within a matter of minutes. If you forget how to do a particular step, there are tutorials readily available or again just a phone call away.

Cons

I would say the only part I like least is the periodontal charting feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for your great review! We have recently added the ACENotes Feature to our Perio Charting. This feature allows you to easily create note templates with steps for completing Perio exams, Crowns and other multiple step procedures. Please call our technical support department to if you need assistance creating templates or have any questions.

Read more
jessica brock

we just replaced our computers in our office, and it was so easy and great service to reinstall ace.

2017-08-10

easy to train new employees, easy to use and understand, all the different types of charts and all you can put into it.

Pros

the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved.

Cons

can't think of anything, our office loves the program. .............................................

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Jessica-
Thank you so much for your review of our software! We appreciate having the practice as long time customers, let us know if you ever need anything. We appreciate the feedback.

The ACE-Dental Team

Read more
Lydia Seier

with the excellent help from your technical team I found your soft ware is easy to navigate.

2017-08-18

Pros

Your software is easy to use, the Insurance windows are very user friendly.

Cons

I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Lydia-

Thank you for the positive feedback!

We would like to have a trainer help you out with the items in the software you have mentioned. Let's see if there are some adjustments we can make to your computer monitor to be sure the settings give you the larger font you would like to see. I have already asked my support department to reach out to you, in fact, you should have already heard from them. Since this is an unknown issue and never mentioned by you to date, we will look to resolve this immediately. We would like to be sure our software is always running optimally.

Thank you again for your positive feedback and being a long time customer of ACE-Dental.

Read more
Steven Spindler

I have had seven trouble free years of using Ace Dental in my practice

2017-09-21

Years of trouble free use.

Pros

It is loaded with features and allows fairly easy customization; everything from appointments, different fee schedules, provider info, reports, confirming appointments can be changed by the user.

Cons

There is little to dislike, especially when one considers the entry price. Anytime new software is implemented, there is a big adjustment. Some software companies send a rep out to the office for training. Ace Dental relies on online videos. The disadvantage is that some staff learn best by demonstration. There is an advantage however with videos in that they can be played over and over again, as many times as needed. This is helpful if there is staff turnover.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Dr. Spindler-

We very much appreciate your high remarks of our software! Thank you for being a long time supporter of ACE-Dental Software.

As you mentioned, training office staff is very important. We believe any transition to new software should be as painless as possible. Our bundle comes with one on one training. It can be done with any new employee or existing staff that just needs some explanation of advance features.

Call in anytime for some personal training!

Read more
sonny bhatnagar

awesome

2017-09-14

Pros

easy to use and great features and very reasonable pricing . the customer support is awesome specially Denika smallwood is very helpful

Cons

Insurance capabilities is not great like eligibility and claim status . it takes time to get used to this software like any other software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ACE Dental Software


Thank you for the review Sonny!

Thank you for the great review! As you mentioned, our aim to create great software at a reasonable price, has succeeded.

We appreciate your support and are looking forward to many more years!

Read more