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Rachel M.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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Very poor customer service and accessibility to their team.
Haven't been able to tell because it's taken 6 months to get our account set up.
We have been longtime clients of this software for one medical practice, and have been looking to get set up with a second account with them for a separate medical practice for about 6 months now. Despite working with them for years, on our new account, they clearly do not care about us. Our direct account manager has literally told me that she doesn't have time for us, our emails go unresponded to, calls go straight to voicemail - they make it impossible to set up an account with them once you sign the agreement.
Abid B.
Hospital & Health Care, self-employed
Used daily for 2+ years
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Get payment from carriers.
Easy to use. The customer support is very helpful.
Sometimes, the billing capture is missed.