AestheticsPro vs EpicCare EMR Comparison

I like our customized charting template although it took them months to finish it and they said it would be ready in two weeks.

Customer support is awful. Program is poorly built and maintained. Stalls out constantly.

We are sorry to hear about your experience with customer support. We pride ourselves in industry-leading response times and resolution rates, and we will use your experience as an opportunity to train our staff and maintain excellent customer service. We understand several issues that occurred have been resolved, and we thank you for reaching out to your Account Manager to discuss some of these issues in full. Please do not hesitate to reach out to your Account Manager or our Support Team to discuss any matters you may have in the future. We are here to help!

Depth of the emr with the pregenerated forms.

Alot to take in. I'm still figuring out the software.

Joe, please do not hesitate to reach out to your Account Manager for assistance with implementation. Our team is ready to assist! Thank you, -AestheticsPro Team

Eat of use. Integration of EMR, payment systems, membership programs.

Can be limited in customization. Not geared for surgeries.

Thank you Randy!

Intuitive, user friendly, has incorporated EMR system with consent form templates.

The bugs on the Kiosk section and consent form editing.

We are so happy that you are finding our software intuitive and user friendly! Thank you, -AestheticsPro Team

We are just in the beginning stages but I love the ease and variety of services the EMR system provides

I haven't used it enough to find a con yet

Hi Kristi! Thank you so much for your review! We are so excited that you love our software as much as we do. Our EMR system is such an amazing tool for medical practices like yours! Thank you for being such a great partner with AestheticsPro! - the AP Team

I like that there are over 400 preloaded patient forms and consents. I didn't have to reinvent the wheel. Great onboarding and having videos on demand is great for training.

I'm a new user so I haven't had time to use the EMR long enough to know if there are any cons.

Thank you, Dawn. Happy to hear you're able to self-serve and make good use of our training video library. We also offer live virtual training in your own software environment, don't forget to schedule a Q&A session with our amazing support team. Thank you for the review! -AestheticsProTeam

We like that the software is HIPPA compliant. The program is very easy to use. Thus, if you have any questions, the staff is responsive and follows up to make sure that your issue has been addressed.

I find that it logs me out a few times a day. I am not sure if this is the program or the internet we are using.

Thank you Dr. Vittimberga!

My medical aesthetic practice changed to a different EMR last August. The onboarding and customer service has been top notch. Good system for managing a Medspa.

Configuring forms and set up is time consuming and cumbersome.

Eve, thank you for taking the time to review AestheticsPro software! Thank you for your kind words regarding our customer service and onboarding process. Wishing you all the best in business! - The AestheticsPro Team

This is a complete solution with all the features one needs from EMR, Scheduling, Inventory, Payne t Processing, Marketing to Payroll. They have it all covered in one relational system.

Would like our Merchant Services Touch-less solution SWIPE to be integrated into Aesthetics Pro. Also would like to see Textline integrated into Aesthetics Pro for easy HIPPA Compliant texting.

Thank you for your review, Ardis! Your feedback matters, and we are listening. We agree with you; AestheticsPro does offer a complete software solution for medical spas. Text marketing is coming soon! Connect with your dedicated Account Manager to learn more. Wishing you all the best! - The AestheticsPro Team

The marketing aspects, the New Rewards Program feature. The EMR, is great and detailed. Makes it easy to know what the patients treatments have been and what you may need to do next.

I wish it would have a pop up on a patient when you click on them to make an appointment showing if they have a credit that has had to be put in manually, or a note in regard to the patient that the staff needs to know when they are making an appointment or checking them out. Instead you have to go into the patients EMR and look every time. Having a pop up linked to making an appointment or checking them out would be extremely helpful

Thank you Jennie!

- Overall the system has mostly everything you need - Ease of use with the Calendar - Can setup online direct booking - Consents are editable

- Aesthetic Appeal - No app version available - Inability to edit Treatment Forms with ease without requesting a new one to be created. Current treatment form either have excessive information. - Inability to edit Medical Intake forms or create new ones without requesting a new one. - Inability to run a report for lot numbers

Thank you Jessica! Keep an eye out for updates in 2020, we think you will like what is coming out! -AestheticsPro Team

I like that it offers features that will become more and more necessary in today's market such as EMR and the ability to capture client photos. Finally a software that is definitely built for the medical aesthetic clinic.

Price. Although it is a great value for the money, in order to get the features that truly make it unique you have to go with the highest priced plan which is cumbersome to smaller practices.

Thank you!!

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Thank you Taylor!

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Adrian, we are as excited as you about our new AP Marketing Solutions suite. Thank you!

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Thank you Dr. Villanova!! This is great info!

Integration of pay+marketing+medical record Being online so can be used in anywhere with internet connection month to month subscription no need to download to computer

-Lots of setting needs to be done - Many setting could be already pre-Load and we only need to edit it . - Should be integrated with much more payment processing companies /options ( not only with Worldpay) - E-Record should have more + easier access to documenting patient's H&P document - Going to office note should have its own tab in main menu so we access, review and document pt information . -Less pricy for multiple provider use -

Shawn, your account liaison will be in contact with you to coordinate further assistance in getting your system set up. We can help you every step of the way. Thanks! -AestheticsPro Team

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Thank you Christopher for the very thorough review. We work hard developing the software application for the needs of our clients, and are happy you appreciate our continuous effort to provide a better software experience.

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Anna, thank for the review and your years of patronage. We truly value your business!

Simplicity of use; customer service promptness in replies; and Cost.

It is full of glitches that are not related to user error. We spent multiple hours a day trying to problem solve within the software. Turns out they have several display errors and other issues that are not designed practically. For instance, it was tripling our inventory simply based on the fact that we had 3 staff members included in the appointment so it could be on their calendars but it was tripling...

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Miranda, we appreciate the thorough review. However, as discussed in previous correspondence many of the issues being experienced are indeed end-user or set up related errors that could easily be rectified. This was noted as multiple attempts to recreate issues with our support team were unsuccessful and apparent glitches were only presenting when our team was not on share screen with your staff. With...

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