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AestheticsPro vs EpicCare EMR Comparison

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Overview

Category Leaders

AestheticsPro is a complete medical spa software solution encompassing the features you need to efficiently operate your...

Category Leaders

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

125

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

345

5

4

3

2

1

197

103

25

7

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.4

295

5

4

3

2

1

172

85

24

7

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I loved the integration with marketing and eblasts, erecords, reminders. Also, I loved the simplicity of the checkout process.
I love the liaison that is assigned to me. Also the customer support team is very responsive to any questions big or small and try to resolve it as soon as possible.
HIPAA compliant and compatible with rewards programs like Aspire and Brilliant Distinctions.

Pros

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.

Cons

You then have to suffer through more days of annoying pop ups for these emails until they finally close out the ticket. It is truly a non service.
I tried for days to figure out what was wrong and no one was returning my phone calls from support. When I did get in touch with someone, they were new and didn't know that info either.
The system is missing an e-prescribing feature.

Cons

Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.
It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.
Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features76
  • ACH Payment Processing
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Coding Assistance
  • Commission Management
  • Compliance Management
  • Compliance Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Faculty/Staff Management
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Online Booking
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled/Automated Reports
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Transaction History
  • Transaction Management
  • Treatment Packages
  • Video Conferencing
  • Voice Recognition
  • Website Integration
  • Workflow Management
  • Total features29
  • ACH Payment Processing
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Coding Assistance
  • Commission Management
  • Compliance Management
  • Compliance Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Faculty/Staff Management
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Online Booking
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled/Automated Reports
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Transaction History
  • Transaction Management
  • Treatment Packages
  • Video Conferencing
  • Voice Recognition
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations2
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations11
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

SD
AvatarImg

Sara D.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Horrible customer support.

Reviewed a year ago

Awful. Switching EMR

Pros

I like our customized charting template although it took them months to finish it and they said it would be ready in two weeks.

Cons

Customer support is awful. Program is poorly built and maintained. Stalls out constantly.

Vendor response

We are sorry to hear about your experience with customer support. We pride ourselves in industry-leading response times and resolution rates, and we will use your experience as an opportunity to train our staff and maintain excellent customer service. We understand several issues that occurred have been resolved, and we thank you for reaching out to your Account Manager to discuss some of these issues in full. Please do not hesitate to reach out to your Account Manager or our Support Team to discuss any matters you may have in the future. We are here to help!

JF
AvatarImg

Joe F.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

AestheticsPro logo

AestheticsPro

New to software

Reviewed a year ago

I'm still in the implementation stage so I'm still learning how to use and set everything up.

Pros

Depth of the emr with the pregenerated forms.

Cons

Alot to take in. I'm still figuring out the software.

Vendor response

Joe, please do not hesitate to reach out to your Account Manager for assistance with implementation. Our team is ready to assist! Thank you, -AestheticsPro Team

RS
AvatarImg

Randy S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

Very Integrated Solution

Reviewed 6 years ago

I consult for medical practices of all sizes and have worked with most of the systems - some more extensively than others. AestheticsPro has taken the approach that many others don't - designing from the USER perspective. I honestly continue to be pleasantly surprised with the scope of the system and the ease of implementation. It allows you to do most things you want, and it keeps it SIMPLE - very...

Pros

Eat of use. Integration of EMR, payment systems, membership programs.

Cons

Can be limited in customization. Not geared for surgeries.

Vendor response

Thank you Randy!

AJ
AvatarImg

Alexis J.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

AestheticsPro logo

AestheticsPro

User Friendly

Reviewed a year ago

Overall I think its the best medical spa software out there.

Pros

Intuitive, user friendly, has incorporated EMR system with consent form templates.

Cons

The bugs on the Kiosk section and consent form editing.

Vendor response

We are so happy that you are finding our software intuitive and user friendly! Thank you, -AestheticsPro Team

KP
AvatarImg

Kristi P.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

Onboarding Review

Reviewed 5 months ago

We are developing an aesthetics division off of our vascular surgery practice. I helped to build and customize to our practice and have really enjoyed using the system so far.

Pros

We are just in the beginning stages but I love the ease and variety of services the EMR system provides

Cons

I haven't used it enough to find a con yet

Vendor response

Hi Kristi! Thank you so much for your review! We are so excited that you love our software as much as we do. Our EMR system is such an amazing tool for medical practices like yours! Thank you for being such a great partner with AestheticsPro! - the AP Team

DK
AvatarImg

Dawn K.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

New user

Reviewed a year ago

I like not having a file cabinet full of charts. Its HIPPA compliant and clients can make appointments online and it will still integrate with my webpage.

Pros

I like that there are over 400 preloaded patient forms and consents. I didn't have to reinvent the wheel. Great onboarding and having videos on demand is great for training.

Cons

I'm a new user so I haven't had time to use the EMR long enough to know if there are any cons.

Vendor response

Thank you, Dawn. Happy to hear you're able to self-serve and make good use of our training video library. We also offer live virtual training in your own software environment, don't forget to schedule a Q&A session with our amazing support team. Thank you for the review! -AestheticsProTeam

KV
AvatarImg

Kerri V.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

Excellent Customer Service

Reviewed 5 years ago

Everything that I need a program to do, it does. I have used other EMR software and this is outstanding.

Pros

We like that the software is HIPPA compliant. The program is very easy to use. Thus, if you have any questions, the staff is responsive and follows up to make sure that your issue has been addressed.

Cons

I find that it logs me out a few times a day. I am not sure if this is the program or the internet we are using.

Vendor response

Thank you Dr. Vittimberga!

ES
AvatarImg

Eve S.

Hospital & Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

Smart switch

Reviewed 5 months ago

Very professional and helpful

Pros

My medical aesthetic practice changed to a different EMR last August. The onboarding and customer service has been top notch. Good system for managing a Medspa.

Cons

Configuring forms and set up is time consuming and cumbersome.

Vendor response

Eve, thank you for taking the time to review AestheticsPro software! Thank you for your kind words regarding our customer service and onboarding process. Wishing you all the best in business! - The AestheticsPro Team

AS
AvatarImg

Ardis S.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

Most Comprehensive Software for Medical Spas

Reviewed 4 months ago

The support is the best I’ve experienced. Extremely rapid and responsive. You can open a question or issue right in the software and get almost immediate response and guidance. I’m impressed!

Pros

This is a complete solution with all the features one needs from EMR, Scheduling, Inventory, Payne t Processing, Marketing to Payroll. They have it all covered in one relational system.

Cons

Would like our Merchant Services Touch-less solution SWIPE to be integrated into Aesthetics Pro. Also would like to see Textline integrated into Aesthetics Pro for easy HIPPA Compliant texting.

Vendor response

Thank you for your review, Ardis! Your feedback matters, and we are listening. We agree with you; AestheticsPro does offer a complete software solution for medical spas. Text marketing is coming soon! Connect with your dedicated Account Manager to learn more. Wishing you all the best! - The AestheticsPro Team

JC
AvatarImg

Jennie C.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Overall it is a good software to use. Sometimes you have to be creative when it comes to invoicing.

Reviewed 5 years ago
Pros

The marketing aspects, the New Rewards Program feature. The EMR, is great and detailed. Makes it easy to know what the patients treatments have been and what you may need to do next.

Cons

I wish it would have a pop up on a patient when you click on them to make an appointment showing if they have a credit that has had to be put in manually, or a note in regard to the patient that the staff needs to know when they are making an appointment or checking them out. Instead you have to go into the patients EMR and look every time. Having a pop up linked to making an appointment or checking them out would be extremely helpful

Vendor response

Thank you Jennie!

JS
AvatarImg

Jessica S.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

AestheticsPro logo

AestheticsPro

Review

Reviewed 3 years ago

Overall I would like to say that the customer experience has been exceptional. The EMR system works for my current needs and I hope to see it continue to improve.

Pros

- Overall the system has mostly everything you need - Ease of use with the Calendar - Can setup online direct booking - Consents are editable

Cons

- Aesthetic Appeal - No app version available - Inability to edit Treatment Forms with ease without requesting a new one to be created. Current treatment form either have excessive information. - Inability to edit Medical Intake forms or create new ones without requesting a new one. - Inability to run a report for lot numbers

Vendor response

Thank you Jessica! Keep an eye out for updates in 2020, we think you will like what is coming out! -AestheticsPro Team

AA
AvatarImg

Amy A.

Health, Wellness and Fitness, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

I use Aesthetic pro where I do contract work once a month. It offers a lot of features.

Reviewed 6 years ago
Pros

I like that it offers features that will become more and more necessary in today's market such as EMR and the ability to capture client photos. Finally a software that is definitely built for the medical aesthetic clinic.

Cons

Price. Although it is a great value for the money, in order to get the features that truly make it unique you have to go with the highest priced plan which is cumbersome to smaller practices.

Vendor response

Thank you!!

TC
AvatarImg

Taylor C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Easy Upgrades

Reviewed 7 years ago

I've been using this software for several years and have easily been able to upgrade as my business has grown. Whether you need basic calendar scheduling or in depth EMR this is the route to take.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Taylor!

AK
AvatarImg

Adrian K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Everything I Need.

Reviewed 7 years ago

AestheticsPro is the perfect fit for my office! I can manage appointments, staff, clients, and E-records, everything I need to run my business. The entire software to run my whole business is the cost of an EMR software I used previously; and MAPro includes EMR! I also like the fact that my clients can fill out consent forms and their medical history from home before they even get to my office. The new marketing suite was recently released and is by far and away the best email marketing tool I have ever used.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Adrian, we are as excited as you about our new AP Marketing Solutions suite. Thank you!

AvatarImg
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Lynnea V.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AestheticsPro logo

AestheticsPro

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

Reviewed 4 years ago

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which...

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Vendor response

Thank you Dr. Villanova!! This is great info!

sK
AvatarImg

shawn K.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

AestheticsPro logo

AestheticsPro

Thanks for being available to help

Reviewed 3 years ago

so far so good -- I appreciate and like the trainers and the tech support people who are trying to help and take their time - It much more time than I expected to get familiar and prep the EMR to be used - Lots of work to add services and prices , etc -- that is a very negative factor -- There should be pre built services /etc and then online one-one help to customize all over the phone . but I am glad I good A Pro

Pros

Integration of pay+marketing+medical record Being online so can be used in anywhere with internet connection month to month subscription no need to download to computer

Cons

-Lots of setting needs to be done - Many setting could be already pre-Load and we only need to edit it . - Should be integrated with much more payment processing companies /options ( not only with Worldpay) - E-Record should have more + easier access to documenting patient's H&P document - Going to office note should have its own tab in main menu so we access, review and document pt information . -Less pricy for multiple provider use -

Vendor response

Shawn, your account liaison will be in contact with you to coordinate further assistance in getting your system set up. We can help you every step of the way. Thanks! -AestheticsPro Team

CB
AvatarImg

Christopher B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Spa EMR

Reviewed 8 years ago

Very affordable aesthetic EMR program for any service offered at a medical spa. Consents, treatment records and client information is easy to obtain. The program is always in development. The files are stored in a cloud so no on site memory storage is needed. The billing flows seamlessly into the software. Templates can be customized if so desired and the price is extremely affordable. My only wish is that they had online scheduling that would sync with the program from my website but I think this might be in development.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Christopher for the very thorough review. We work hard developing the software application for the needs of our clients, and are happy you appreciate our continuous effort to provide a better software experience.

AB
AvatarImg

Anna B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Physician based multiple locations review

Reviewed 8 years ago

We have been a customer of Aesthetics Pro for 5 years. As we have multiple locations the ability to see and create reports on our business is extremely important. We use the reporting tools to make important decisions daily, the accuracy of these reports have been excellent. Tracking a patient from lead generation through our call center and ROI on marketing campaigns is a tool we use to assess staff and marketing performance. Obviously being server based and accessible from all devices is important, along with the EMR for patients history etc. We have only experienced the software being down for a period greater than 15 mins once and it was restored fairly quickly.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Anna, thank for the review and your years of patronage. We truly value your business!

MP
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MIRANDA P.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AestheticsPro logo

AestheticsPro

Wish we could have made it work

Reviewed 4 years ago

We tried to work with the support team to gather data, screen shots, videos of errors and be available around the clock to help them trouble-shoot in the hopes of finding solutions so we didn't have to start all over with a new EMR but they unsolicited offered to let us out of our contract without penalty instead so I assume they didn't foresee a solution in the future. We also confirmed with other practices that they have had similar issues but maybe not as often simply due to the fact that no one was spending hours a day going back through charting to confirm accuracy of inventory/records/etc. But if noted without searching for problems then most likely there were more undetected.

Pros

Simplicity of use; customer service promptness in replies; and Cost.

Cons

It is full of glitches that are not related to user error. We spent multiple hours a day trying to problem solve within the software. Turns out they have several display errors and other issues that are not designed practically. For instance, it was tripling our inventory simply based on the fact that we had 3 staff members included in the appointment so it could be on their calendars but it was tripling...

Vendor response

Miranda, we appreciate the thorough review. However, as discussed in previous correspondence many of the issues being experienced are indeed end-user or set up related errors that could easily be rectified. This was noted as multiple attempts to recreate issues with our support team were unsuccessful and apparent glitches were only presenting when our team was not on share screen with your staff. With...