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Axxess Home Health Logo
Axxess Home Health
4.1
(313)

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Web-based home health software with multiple integrations

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Axxess Home Health Pricing

Pricing overview

Value for money rating

3.7

/5

313

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Free plan
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Free trial

Pricing details

Axxess offer small, medium, large, or extra large packages.

Single to unlimited users.

Customized pricing depending on the users’ needs.

What users say

Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.
The customer service truly tries their best and is very helpful and responsive. The product is also a decent value for the cost.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great software for a low price!

Reviewed 7 years ago
Pros

Ease of use! I also like the help tool it is very useful in the orientation of new employees.

Cons

Visit verification does not always work for our clinician. We have a lot of complaints that they are unable to obtain a signature especially on iPhones(and we are now charged for a service that does not always work). I have had at least 3 occasions where their server was down and we were not able to access patient information. When I called in all they could offer me was to have all charts printed just in case situations like this occurred. I wasn't to pleased with this because if I wanted to have manual charts I would not have computer charting. It has to be a better back up plan or something different they can do to ensure chart access at all times

Vendor response

Dear Aneesha, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the EVV. Issues such as these might require you to upgrade your mobile operating software. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

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  • Features
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Very Poor Product Very Poor Service Do Not Recommend

Reviewed 3 years ago

This is the worst experience and has cost our company citations, money, employees, revenue, time, and much more. Please really do your research. They also have many "add on's" they get you with them then say oh yeah you have to pay extra for that! buyer beware. This company has very poor ethics and is managed and run poor. The CEO is obviously not interested in good business but only bottom line. We have contacted our attorney and the OIG, as well as BBB and Attorney General. It will be a long process but worth it to expose these poor practices.

Pros

There is truly nothing good to say or recommend. This product is a failure at every end. We have a lot of empty promises and tons of people who don't even understand their own product that say they will fix the issues and never do.

Cons

The software does not integrate with itself. They make multiple updates daily and do not tell the users and the updated to not function and make other parts of the system fail. We are not able to train anyone on the updates because we are never told about them. When we call customer service the people there don't know how the system works and every single time we are told "it's the browser you are...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We have used Axxess since April, 2015.

Reviewed 6 years ago
Pros

Ease of use for clinicians- have had no complaints. There is a lot of good information availalbe through the on-line support. We have had very infrequent software problems, and when they did occur, they were fixed quickly. The ability to create the careplan as you go through each system is a nice feature. The alert for therapy re-assessments due is helpful. As far as price, Axxess has a nice option to be able to pay per user. Overall, I am very happy with Axxess, and I have used many different home health software companies over the years.

Cons

We would appreciate the ability to create agency-specific documents. There are some very useful reports that could be included- specifically, patients per diagnosis and improve/decline on outcomes with D/C OASIS. There are some places on the OASIS where there are a limited number of characters allowed and/or no comment section (such as GU system). It would be greatly appreciated if Axxess would send notices when there is going to be a software change. The latest change on documenting immunizations is not user-friendly at all, because if you don't know the date of the immunization, you cannot document- it is rare that a patient knows the exact date of their vaccinations. The billers are not happy with this software's ability to manage insurance cases.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless

Reviewed 5 years ago

The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

Pros

Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

Cons

Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.

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  • Ease of use
  • Features
  • Customer support

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Reviewed 10 years ago

Our agency consists of a main office as well as a branch office. We serve all types of patients. We began searching for another software after realizing that adding the point of care aspect of Allscripts would be very tedious and costly. We looked at several different home care software solutions before choosing Axxess Agencycore. We spent time carefully looking at all aspects of the software. Our...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
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The most horrible product, customer service, and people to have to actually work with in the industry and I have been in it for 20 years!

Reviewed 5 years ago

This company has cost our company significant revenue loss and cost us the loss of employee's and we have gotten cited on deficiencies from State audits due to the incompetence of this companies obvious lack of experience and intelligence in this area of healthcare. This company and it's employees also have the attitude that they know better than the client what the client needs, they don't want to...

Pros

No pros were added to this review

Cons

This product is not even adequate. Our hold time on 1/29/2018 was 3 hours and 15 min, on 1/24/2018 it was 1 hour 45 min on 1/22/2018 it was 2 hours 10 min and this goes on and on. I have personally left over 20 messages asking a supervisor to call me back and not one single call to address this issues of not able to bill, not able to complete nursing notes, glitches in the wound note, errors everywhere and no one cares. WARNING stay away from this product they DO NOT CARE about any client and they do not have the resources to run a competent company. BEWARE!!

Overall Rating
  • Value for money
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Reviewed 9 years ago

Goodhope Healthcare is a fairly new agency. We looked into other software because our goal was to start using software from the first day we received our Medicare certification. Being new in business, cost and quality was important to us. We looked at and evaluated other software. We looked at their Terms and Conditions even after the trial period. When the company is up and running, we will need...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lots of potential

Reviewed 4 years ago

Overall great for the cost to us. Need more speed in developing commonly used functions.

Pros

Housing all of our patient and employee data in one database. Billing and payroll exports.

Cons

The clinical POC documentation and app functionality have been a long time coming. We need it yesterday.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review

Reviewed 5 years ago
Pros

1.Pricing 2. Easy to learn 3. initial phone support is helpful 4. Dashboard allows for quick reviews

Cons

1. glitches, when we call them in, we never hear back from tech support 2. Accounting for the most part never returns phone calls 3. Logging in/out between programs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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UPDATE/ENHANCEMENTS TAKE MONTHS TO YEARS, WHICH SHOULD BE EVERY (2) WE

Reviewed 7 years ago
Pros

SALES TEAM IS AWESOME, DEVELOPERS-POOR, SUPPORT TEAM IS "IFFY" TRAINING TEAM-POOR

Cons

REPORTS ARE NOT ACCESSIBLE IN COMPUTER MUST REQUEST REPORTS AND WAIT FOR THEM TO BE SENT. POOR PAYROLL GENERATION POOR DATA RETRIEVAL: MARKETING SOURCES; BY DATE RANGE: UNABLE TO TRACK INDIVIDUAL REFERRAL SOURCES BY DATE RANGE UNABLE TO HAVE OASIS DATA COMPARISON FROM SOC-DISCHARGE UNABLE TO SHOW INSTANT BILLING NEEDS; PRIOR TO FINAL: I.E. IF 485 NOT SENT/RECEIVED/MD ORDERS NOT SENT/RECEIVED. POOR EVV USE IN FIELD AND IS NOW AN EXTRA MONTHLY COST. BUT ONLY USABLE 50% OF TIME

Vendor response

Dear Joy, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I️ get help from the great Axxess employees any time I️ need it

Reviewed 5 years ago

Great customer service, very friendly and great product

Pros

My question are answered fast and with professional knowledge. Help me to get set up for payments, I love the billing system

Cons

The signature for nurses visit you be part of the monthly charge part of the whole package. I️ will like a department the help with cost report

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great product and easy to use, but priced a little high.

Reviewed 6 years ago
Pros

The customer support was always fantastic and the software was pretty easy to learn and use for everyone.

Cons

We are a new office/business and unfortunately we were priced out of continuing to use Axxess. Had the pricing been better, we would have stayed forever, but over 1 thousand dollars a month for software alone on a new business is too difficult to stomach.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AXXESS is the best software in the market today!

Reviewed 6 years ago

I know that each person have their own preference, but AXXESS is the best software out there today. I have used other software programs before, but I chose AXXESS for our agency simply because the system is user friendly and the people we dealt with from AXXESS provided us with excellent customer service. From the very beginning when we were inquiring down to the training and implementation to the...

Pros

Ease of use and awesome technical support.

Cons

The cost and value of new added features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alternate Administrator

Reviewed 6 years ago

I love the multi-window feature. This is a fabulous feature that I use quite often even to the point were I want to go beyond the 8 window limit, since I tend to multi-task and get sidetrack every so often. Plus it allows me to pause where I am at without loosing my spot. The amount of service compared to the amount of money paid each money is worth it. I don't think you can find anything else that compares at such an affordable rate.

Pros

The activity report is great for keeping track on our employees productivity and being able to know if/when they are starting their paperwork.

Cons

My QA does not like the new QA center; however for those new to the product it wouldn't make a difference since they would be learning it the new way already.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very user friendly.

Reviewed 5 years ago
Pros

Easy to use. Lots of industry information. Best price point for what you get. Able to use on whatever device has an internet connection.

Cons

Long wait times when calling in for technical support. Some glitches in system occasionally. No warning when system goes down.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use

Reviewed 5 years ago
Pros

Give Axxess a try. I know that they are always willing to work with new customers during a transition from a previous software and their pricing tiers are very affordable.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Generic Lower Priced EMR system

Reviewed 4 years ago

Overall affordable lower end of the EMR systems, very commonly used in the home care industry, get what you pay for kind of a program. Fulfills all of our basic needs.

Pros

Easy to use, and easy to educate those on field visits along with those in the office. Recently underwent a transition of EMR software from one to another and was easier to input new information into axxess in comparison to our previous EMR vendor.

Cons

Horrible customer service. They go through periods of not answering or answering but the tech on the line does not know what the question is and/or what our home care needs are to properly answer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It has been a wonderful experience

Reviewed 7 years ago
Pros

With Axxess I can work from anywhere. It is a software that I recommend to friends who are still using manual data entering.

Cons

I did not like how my cost was increased without my acknowledgement, whoever was in charge was very defensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to learn, intuitive, comprehensive smart software.

Reviewed 5 years ago
Pros

Axxess allowed our agency to use and sample the software for very low cost until we got our Medicare number. Our clinical staff love the product. Support was always very professional and helpful.

Cons

I would like to see some additional database and tracking for orher every day operations and tasks. Add-ons for marketing, HR and payroll would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good software but customer support stinks.

Reviewed 5 years ago

They need to improve on their call wait time.

Pros

Ease of use and price is reasonable. Web base interface is better than most software but needs improvement with clinical response selection.

Cons

Customer support is really bad. Wait time is over an hour and they drop your call. I would not recommend this to people who doesn't have patience to wait.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New User Reveiw

Reviewed 8 years ago
Pros

The software is very user-friendly. All areas walk you through the task. The webinar training is offered on a rolling schedule, making it very convenient during the orientation process for new users. The software integrates with other processes for billing ease, cost reporting, and OASIS submission. It truly is a one-stop shop.

Cons

You can not schedule a visit unless that discipline is a user. For example, an HHA's schedule can be used without having that specific home health aide as a user. We are a small agency that really can't afford to put every employee in as a user, but it would be nice to have that schedule electronic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Home Healthcare Clinical Software

Reviewed 9 years ago

I love Axxess Agencycore Software because of the following reasons: 1. Easy to use - you can open up-to 8 Window-tab to move around the software 2. There are more than one-way to access different forms 3. It is Web based-that means access anytime and anywhere 4.The monthly fees are very competitive and less expensive than other software 5. Free access to clearing-house to submit your claims 6....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Cost vs quality

Reviewed 7 years ago
Pros

The cost, the multi-window feature, and being able to view all claim history for all claims billed by patient.

Cons

Issues with payroll view that then leads to issues with time overlap, and mobile view of Agencycore is not compatible with all devices or computer screens.

Overall Rating
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Reviewed 9 years ago

The AXXESS team, from top to bottom is living and driving the collaborative AXXESS motto at full trottle. They are attracting the right mix of manpower, technology, philosophy, challenges and opportunity. They are anchoring their exceptional market niche by collaborating, developing, deploring, delivering and sustaining Noble Choice Home Healthcare Agency with a premium cost effective, scalable, user-friendly,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Functionality of Axxess software

Reviewed 5 years ago
Pros

Price point is great. Ease of filing claims. Quality assurance system is very nice. Creating orders and OASIS is great.

Cons

Software changes. For example we were unable to create claims today and had to call customer support to resolve the issue.