Alora Home Care Software Reviews

Easy to use. If I have question or need help with a issue can contact Rachel and if she can't help me at that time she can give me a time she will be available to call and settle my issue. Very good customer service. Thank you

All orders, visit notes ect. needs to have patient ID number on every page. With CMS requesting ADR's and I'm mailing copies of episode to them, I find myself having to manually add the patient ID number to these pages which can be very time consuming.

I have been using the Alora system since I began working with my current employer and I could not be happier. I have worked with other employers in the past who had implemented sub-par Home Health Care software and I can confidently say that Alora stands tall above the competition. I greatly recommend it if you are serious about your business.

Customer Service will sometimes be overwhelmed with calls and you will not get the assistance you need immediately. But, they have a convenient message system that allows a representative to call you back as soon as spot becomes available.

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Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality.

No cons were added to this review

No pros were added to this review

No cons were added to this review

You can upload to the EHR in a more timely fashion. You can look at multiple sites with ease. In the Reports section you can type in what you want instead of scrolling down.

I don't like that you cannot see a 60 day episode at one time. It is broken up when the month changes. It is not as easy to navigate through an episode when scheduling.

The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist.

The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.

How easy Alora is to use. All clients charts are easy to read or find something in the chart. I like how you can give each person as much or as little access to Alora.

A few customer Support members are not trained as well as others. When I get that person I'll hang up and call back, to get another team member. Don't like it take 4 hrs to get old logs due to if an attorney needs the ppr work that's to long.

wonderful staff, they help with teaching brush up and reminders. excellent staff!

15 minute round up or down of visits. it is in the product but has never worked. it has been brought up multiple times. This would be a great help with payroll.

I like how easy it is to navigate between patient information and employee information. It's very simple to update any records as well.

I would have to say the only con would be that it runs a little bit slow at times and will freeze from time to time.

friendly user easy to learn very good customer service always has an update give us an update from medicare changes which we requested

msp claim not working plus is still on testing sometimes scheduling are being deleted without tracking social worker notes has no spelling check

Simple charting, tracking reports and makes every clinician happy. A Happy staff makes everything flow perfectly. When things flow patients are taken care of and happy too! Customer service for Alora is top notch. When I need something or anyone needs anything we get immediate service without substantial hold times or call backs.

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Customer Support representatives have become my new best friends. As we are on a first name basis thus far. The customer support team, is always there in my time of need, and I can not thank them enough : )

To many icons and very confusing to go from one step to another. Must pay for an internet access box OR this software does not work. When I was told by the sales rep' that this would not be an issue if I had drop-box. Not true. Most of my clients are elderly and do not have internet. Or the area that does not have internet access.

The Alora Classic is so friendly user, easy to navigate and have a good customer support

When we moved to Remote Desktop, it is so slow and the printing takes some time

It is very user friendly and easy to operate. This system makes it easy for everyone to see what is going on with a patient and there care.

If you confirm something by accident you have to unconfirm each visit one by one and It also runs slow at times.

It's an extremely easy-to-use system with excellent customer service. The system follows Oasis forms and is very easy to understand. It will save us money, as we will no longer have to order costly forms for a variety of things. It will also save us time with regard to scheduling our employees.

Other than a few tweaks here and there, I would say there's nothing I don't like. It's easy to follow. We're still learning all that it can do, but the transition so far has been painless!

They listen and they are helpful. Each person that I have talked to has a desire to help me through whatever the issue is

Can't think of any negatives and we have been using the software for years.

Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based.

Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX.

Our rep has been instrumental in helping us navigate our software transition issues and changes in billing code rates set by individual payers. She has been timely with her responses and consistently provides us with solutions to our problems. She is a excellent representative for Alora!

I dislike the lack of communication between the software engineers in my business. I am constantly having to check on the progress of a project I am currently working with a software engineer on. This project has been going on for approximately a month. This project is crucial to my business and this lag time of project completion is terrible.

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The things I like best about this product and vendor are the ease of maneuvering through the software from its fully encompassing spectrum of scheduling, billing, and documentation options, as well as the many different functionalities within each system.

What I like least about this product and vendor is the schedule. For our agency, which has frequent scheduling changes, we need features that notify employees of schedule changes and the options to send them secure messages from the office.

Ease of use; Customer Support

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This product is very user friendly and it is easy to train others on it.

Sometimes it can take awhile to hear back from customer support

The entire program has been a wonderful surprise for our purchase and not failed us yet. We are finding new things and learning all the time.

Wish there was a way to enlarge pages, on some computers it is not available. Not sure why this happens.

I used Alora’s very effective Classic platform for over seven years at another job, but when I opened my own Medical Claims Billing company, I acquired a client using Alora Plus, which is their powerful web browser based platform. I was completely blown away. All the features off Alora that I had come to know and love were amplified, revamped, and expanded upon in ways that I never knew I needed. It is easy to use, easier to teach if you don’t want to use their comprehensive video guides, and very effective for Visit Tracking, Payroll, Medical Billing, Scheduling, and so much more. I could not recommend this product enough!

There are no cons with Alora. Period. In fact, I think people should be paying them MORE money to utilize their software.