Ambra Health Reviews

I liked how this software was so easy to use and was already integrated with our EHR, so the implementation was easy and streamlined because Ambra was already aware of what was required of us. I liked the support I received and continue to receive from Ambra and our Account Implementation Manager/Specialist. I like that clinicians/providers don't even have to leave the chart to see results and results are ready in minutes! The software covers everything we need and is always up and available when it is needed. I like how when you call into support, people are so helpful and understand that we need a quick resolution to our issues since we are in the healthcare industry. The help desk is always professional and helpful.

There is not much I don't like about the software except that I wish the ultrasound reports were a little more customizable. We also have some integration issues in our EHR, Athena Health, as we cannot see the report and the link to the studies in one report within the chart. We have two links that have to be clicked, one for the report and one for the link to the image. Clinicians complain about having to click so much, but it is better than what other companies are able to do with Athena. The problem is not necessarily with the software but with the level of integration.

Hi Liana, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

The ease and speed of uploading imaging studies is very good.

1) At least in our institutions implementation of the software, Each time you open the software the name of the last patient images you accessed and then search list is still populated and if you are using this software to show another patient their imaging studies, you risk a HIPPA violation because until the prior search is cleared another person's HPI is available to be seen on the screen. 2) This...

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Hi David, Thank you so much for your feedback. I would love to address your request. If you can send your email to me at chopper@ambrahealth.com, I can help find a solution. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com

I like the scheduling portion. Very easy to use.

The billing. Everything comes back to the office to fix

Hi DeeAnn, Thank you so much for your feedback. I would love to address your request. If you can send your email to me at lvoli@ambrahealth.com, I can help find a solution. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

At the New Jersey Spine Specialists we have been using Ambra health PACS radiographic software upwards, close to five years now. We have grown familiar with the product and enjoy its merits of uploading patient images upon consultation then being able to review the films privately before discussing the films with the patients in examination rooms. The ease of using the software universally in more than one location has made patient care more timely and effective. We believe this has streamlined medical care and ultimately improve our patient outcomes with more efficient care.

Ambra Health at times has slow upload times. We have noticed radiographic images such as CAT scan and certain MRIs have large packet sizes which can result in viewing time delays. Overall, this is still fairly infrequent and usually manageable upon review.

Hi Brian, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

Its ease of use and that it is cloud based and clients can access it from anywhere. Patients can give anyone access to their images through the shareable interface.

We didn't really find anything we didn't like about the software. It is pretty much a whole package at a very good price compared to other PACs systems. Very affordable for smaller practices who can't afford to go with the larger PACs systems

Hi Stacy, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

The cost was the best feature. We also liked that we could speak with someone and they were willing to get back to us in a timely manner.

The thing that I liked least was that we had to purchase anything. I can't really complain about any of the encounters we have had.

Hi Jana, Thank you so much for your review. We appreciate your feedback. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

Easy, user friendly. Not difficult to learn

Sometimes shutss off randomly or when i click on a tab, it doesnt letme write it, or if it lets me write in the tab- it erases my documentation

Hi Lena, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

Very reliable, low cost platform for image transfer. Was very responsive to our needs for a custom solution and enabled us to build a high reliability, custom business to business service

Sometimes we want to do things that the service is not designed to do, but generally the team is very good about working with us to resolve.

Hi Beran, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

I like the idea of image sharing through gateways. When there were issues with a gateway, we were able to use share codes in the interim. Ambra support was always helpful in addressing the gateway issues and they were very prompt and friendly!

It would be nice if you could pull a link from a study and share it with a doctor's office (etc.), rather than having them make an account or have a CD sent out to them. This would be a great benefit to have!

Hi, Thank you so much for your review. We appreciate your feedback. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

I like how easy it is to use and the functionality you get for a cloud viewer

Support is bad and its slow depending on your locations.

web based although the images are stored locally.

there are too many clicks required to perform basic functions, e.g. loading a study from CD should not require 7+ clicks. sounds trivial but if you are doing this multiple times a day, this adds up over the course of a career. also, when the application loads after login, it loads a null search, which takes a very long time. the landing page after login should not search for anything but allow the user to perform the search (or other function) they logged in to do. again, sounds trivial but when it happens at least once a day it gets old quick. also, have not gotten any follow up on my multiple attempts at outreach regarding these issues.

Hi Raymond, Thank you so much for your feedback. I would love to address your request. If you can send your email to me at aschmidt@ambrahealth.com, I can help find a solution. Best, Anna Schmidt Customer Success Manager aschmidt@ambrahealth.com

Configuring for VNA is straight forward and reliable. The image viewer has a lot of features such as window leveling, annotating, zooming all while keeping an intuitive layout. The exam and patient information is clearly visible. Collaboration is quick and simple. Customization of the features is easy based on user role set up or Ambra support. Image and report sharing to a patient is uncomplicated and the registration for patients to view their images is simple.

Load time for tomos is slow, though it is most probably inherent with cloud systems given the file sizes.

Hi Diane, Thank you so much for your response. It is much appreciated. We are so glad that you are enjoying using Ambra, and I can say from the entire Ambra team that it has been a pleasure working with you and the rest of your team. Without customers like yourself, we would not be the same company. Looking forward to continuing to work with you! Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

The best thing about this software is the ease of sending and receiving images. For the most part, that works pretty seamlessly. The interface is intuitive and easily accessible as well.

It's a little clunky when looking at images. When actually in the study, the interface is more confusing, I can't tell what thumbnails along the bottom belong with the study. The software takes a very long time to burn onto a disc and takes up a ton of space on the CD.

Hi Nikki, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com

Quick, user friendly, all access menu for review and selection of desired films and/or radiologist reports. Comprehensive menu options provide easy image manipulation for target viewing and multiple image view. Measurement tools provide ready intra-operative visualization and interpretation of angles, length or distance.

As of yet, I haven't encountered any situation in which I would hold Ambra (software) responsible. The provider is responsible for poorly executed studies, not the the purveyor.

Hi Candace, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Anna Schmidt Customer Success Manager aschmidt@ambrahealth.com

Innovative, nimble, interoperability, user friendly, cost effective, customer service oriented company

The only con is sporadic and associated to being a web-based solution. The speed of image loading for viewing purposes can be dictated by the local internet traffic. While this is an infrequent occurrence, it is noticeable when it does happen.

Hi Tyler, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Anna Schmidt Customer Success Manager aschmidt@ambrahealth.com

The Ease of use- functionality, and capabilities are far greater than our previous Cloud solution.

There is very little flexibility within the routing rules, and you'll need to understand DICOM data in order to construct firm routing rules.

Hi Jason, Thank you so much for your review. We appreciate your feedback. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

quickness of uploading images for our physicians to use

sometimes it would take a while to upload

Hi Lisa, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com

extremely easy to use. Just pop in your disc from any patient's choice of radiology facility. it can be viewed and saved.

sometimes it takes quite a long time depending on the size of the disc. MRIs take a really long time to download.

Hi Aprielle, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com

It is very easy to learn and adapt to this software. It is very straightforward

I always have to contact a representative if I have an imaging study that has to be removed after it has been approved and sent to our Radiology team to be read

Hi Sharon, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

Ambra Health has a strong API architecture that has allowed us to seamlessly integrate Ambra Health into our custom application Customer Service Customer Support

I'm concerned about the moblile capablities. The web-based mobile viewer doesn't seem very intuitive and is quite different from web-based desktop viewer. I'm concerned that we will not be able to integrate the mobile app into our solution. I also wonder if Ambra Health has enough presence within hospitals as an image sharing solution. Will hosptials be unwilling to install yet another gateway in their environment in order to share image studies directly with us.

Hi Robert, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

Easy of use, cloud based, web interface. No longer need servers to house and maintain our images.

Lacking some features: Ability to burn multiple studies onto a CD is a requirement for an orthopaedic practice and Ambra still does not have this capability.

Hi Chris, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com

Can upload files from other facilities and can use iPad. Great service and reliable product

Not as intuitive as other system we used.

Hi Dana, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

Accessibility. The images are good quality.

It does not allow for easy printing of an image.

Hi Lampros, Thank you so much for your review! We are so glad that you enjoy using Ambra! We would love to hear more about your product request as well. Please feel free to email at jgoldstein@ambrahealth.com. Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

Easy, Fast to send / Share . Ability to E-Mail reduces CD time and cost

sorting AE titles to share / need to sort by alphabetic order

Hi Davis, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

I like how easy it is to use. Everything is self explanatory.

I wish sometimes it would load quicker but it all ready is pretty fast. Most of my issues fall with the computers I use and not the software itself.

Hi Denise, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com