Apex LIS Reviews

Working in a government hospital, Been using this software 5 years now and this APEX LIS became our bestfriend in our workplace. It is very helpful especially when you are in health care industry. From order entry, specimen storage, data security and more. Files are safe and secure.

It is confusing at first. So glad we had training for this software. Still a 10/10 for me.

For the price it's really hard to beat. Anytime we have any issue we are able to get a tech on the phone and get the issue resolved in a timely manner.

Sometimes devices stop communicating and the system needs to be rebooted. We've put in a process to simply reboot the workstation every evening and this seems to have minimized this issue.

Thank you for your kind review its a pleasure to be of service to Legacy ER

Most of the time Apex works just fine. But how many software programs do you know that work perfectly all of the time? Its when it is NOT working is when you see their true colors. When see a companies response when things aren't working is when you measure the value of the company and the software program.

For 13 months now we have been trying to get Apex to interface with LabCorp. This is a process that should only take 2 weeks or less. Our clinic is NOT the only one having problems with Apex. Here we are 13 months later and still no interface. The problem is that clinics are held hostage by software companies because it is frequently cost prohibitive to drop your LIS company and switch to another (same thing with EMR's). At MedNorth we are at the point where we are going to just bite the bullet and switch to a new LIS company....that's how bad it is.

Dr Hill we are sorry to hear of your frustration. Please note that this interface (1 of over 100) was completed by us in 10 weeks but we waited on your EMR for 9 months to complete delivery of insurance & guarantor data. what can we do to make this right for you?

The Apex LIS is perfect for the Physician Office Lab. Not only does it provide all the features needed, but, unlike most of its competitors, its is very affordable!

I honestly do not have anything negative to say about the Apex system.

Thank you for you for allowing us to be your LIMS. Its a pleasure!

It is user-friendly and easy to learn after it is initially set up by the expert staff at Apex support. We have worked with them to centralize the use across multiple facilities and successfully integrated with our EMR software. Results transfer to our EMR seamlessly.

Sometimes communications to the devices break but Apex support has set up a robust recovery process.

You are most kind. It is a pleasure to be of service to SignaureCare!

It stores your data. Crashes all the time. Not many things I like about the software.

There are a lot of bugs and the software team wants nothing to do with you. Customer service is terrible. They totally ignore you. If a data transfer error occurs features don't help you remedy the problem. Once we had to manually delete 1000s of accidental files. I remember asking to try the software before we bought it and they basically told me that wasn't possible....

Hi Mr Ealy just read your review and am mortified. With 100s of clients occasionally one falls thru the cracks. My apologies as founder of Apex i will make sure this is corrected quickly. What can i do to make this right for you?

The best things about the software are ease of use, reliability and adaptability to our needs.

Can think of nothing that we are not happy with.

Thank you Dr Brown for your kind words. It has been our great pleasure to be of service to you and your excellent staff!

I like the team behind Apex a lot. They are responsive to requests, and try to accommodate us without nickel and diming.

The biggest shortcoming of the software for us is that there is no easy way to enter manual tests results from worksheets.

The software provides easy access for physician web portal. The interface to all the lab equipment is stable most of time.

It is not web based, can not work at home.

Thank you for your kind review. FYI we are beta testing cloud version at large New Jersey Hospital.

The system was affordable and the customer service is great. I'm able to get on a first name basis with employees so it feels familiar and personal.

Like most LIS systems, it can be confusing at first. But Apex is great about answering any questions and remotely logging into the system to help in any way possible.

It does everything we need reliably and at an affordable price.

Not applicable. The LIS is easy to use, does everything we need and support when needed is competent and friendly.