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athenaOne vs ChartLogic EHR Comparison

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Overview

Category Leaders

Our award-winning EHR gives providers greater control, so they can focus on what they do best.

ChartLogic is an integrated electronic health recording solution that offers tools for electronic medical recording, practice...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.8

853

5

4

3

2

1

358

232

110

63

90

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

3.8

64

5

4

3

2

1

27

19

7

3

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.
Ease of use good but especially like the ability to customize to make this “ mine.
The ability to share those shortcuts was also very useful for providing the same template to multiple people.

Pros

This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.

Cons

The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support.
By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company. Implementation was terrible and disorganized.
If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully.

Cons

The deployment was horrible with an abundance of inaccurate entries which interfered with billing. Billing team in general is incompetent.
Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features82
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Bed Management
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Dashboard
  • Customizable Templates
  • Decision Support
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Payments
  • Electronic Prior Authorization
  • For Cardiologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Plastic Surgery Practices
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Immunization & Allergy Tracking
  • In-Patient Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Notes Management
  • ONC-ATCB Certified
  • Online Intake Forms
  • Out-Patient Management
  • Outcome Assessment Tools
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Physician Management
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Quotes/Estimates
  • Records Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Web-based Deployment
  • Workflow Management
  • Total features73
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Bed Management
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Dashboard
  • Customizable Templates
  • Decision Support
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Payments
  • Electronic Prior Authorization
  • For Cardiologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Plastic Surgery Practices
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Immunization & Allergy Tracking
  • In-Patient Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Notes Management
  • ONC-ATCB Certified
  • Online Intake Forms
  • Out-Patient Management
  • Outcome Assessment Tools
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Physician Management
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Quotes/Estimates
  • Records Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations30
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations4
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

AvatarImg

Verified reviewer

Hospital & Health Care,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

athenaOne logo

athenaOne

EHR is the wave of the future

Reviewed 6 years ago

It is a necessary evil.

Pros

EHR are here to stay. The processes in this are much better than the other ehr that I have used. I would like to see some refinement though.

Cons

I don't like the lag sometimes. I am less than enthused about the volume of users that I can use at a given time though.

SP
AvatarImg

Scott P.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

Athena For the Single Guy

Reviewed 8 years ago
Pros

For a single practitioner, there is no upfront or ongoing cost for EHR and the % on collections is reasonable. You can 'customize" how you use the EHR to your patterns.

Cons

Calling in for help can be cumbersome as the people are not always on the spot with their answers. Wait time is ok.

RS
AvatarImg

Robert S.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

One of the best

Reviewed 8 years ago
Pros

The software beautifully integrates EHR, billing, and practice management functions.

Cons

Account Managers often seem unhelpful and uneducated. However, the Client Support Center (CSC) is able to take care of most questions and concerns.

JC
AvatarImg

John C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

athenaOne logo

athenaOne

Athena is the worst

Reviewed 3 years ago

Terrible flow, e-scripts always have issues. Closing charts is nearly impossible to do in less than 5 mins

Pros

Nothing at all. It lacks everything an EHR should have

Cons

Everything. Nothing I like about it to be honest.

pe
AvatarImg

pamela e.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

I Thank God Every Day for AthenaHealth EHR

Reviewed 7 years ago

I work in an internal medicine office. We deal with any and all kinds of medical issues. We also deal with any and all kinds of insurances. We have an integrated Athena product of scheduling, clinical and billing. I can navigate from billing issues and re submissions, to finding when a patient had his last tetnus shot, to printing out an order for a mammogram. The ease, fluidity and quality of the...

Pros

Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it.

Cons

That my internet is not as fast as the capability of the EHR.

SA
AvatarImg

Syed A.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

Integration of the patients forms

Reviewed 7 years ago

I think, a complete EHR means, we should have ability to do everything paperless, instead you are recommending us to hire other company's to do that.

Pros

Once you learn the software, I believe this is really the best EHR

Cons

We still has to give patients paper forms and then scan it. This should not be the case

AH
AvatarImg

Abigail H.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

athenaOne logo

athenaOne

Excellent product, poor onboarding implementation.

Reviewed a year ago

AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system.

Pros

AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option.

Cons

The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months.

LS
AvatarImg

Lisa S.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

athenaOne logo

athenaOne

Wouldn’t recommend to my worst enemy

Reviewed 6 years ago
Pros

Honestly, the salesperson was the reason we went with Athena. Everything that they promised never came to fruition.

Cons

The most difficult EHR to use. Definitely NOT user friendly and the training was horrible.

YF
AvatarImg

Yvette F.

Medical Practice, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

athenaOne logo

athenaOne

Would not recommend this service

Reviewed 7 years ago

Very disappointed, I changed my EHR and billing service to another carrier

Pros

No contract, No monthly cost, which is good for start up, but the support is so bad that it hurts start up companies.

Cons

The worst customer service. No real support. Confusing software. Financial is the worst, the banking team refused to help or take there time to speak with you.

DM
AvatarImg

Debbie M.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

athenaOne logo

athenaOne

Make sure to double check the posting!!

Reviewed 5 years ago
Pros

The scheduling feature works well and the EHR is better than others we have worked with.

Cons

The billing and posting by Athena is absolutely terrible. We have found payments posted without receipt of the actual payment and HUNDREDS of payments/adjustments posted incorrectly. Claims are not worked like we expected. It just seems that if payment doesn't come automatically or they can't get it taken care of with one phone call, the claim is placed in a "hold" for the office to work. The posting is outsourced and unfortunately I do not believe the employees are trained properly. Our in office billing team has found thousands of dollars worth of mistakes but what really scares us is how many we have missed! (of course we should NOT have to go back behind and double check work in the first place)

jw
AvatarImg

julie w.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

Consistent, quality software with excellent support

Reviewed 8 years ago
Pros

My clinic uses the Collector component of AthenaHealth and I am most impressed with their support staff. Questions and concerns are routed to the appropriate department BEFORE you speak to support staff - making your calls extremely streamlined. Hold times are minimal, all issues are assigned case numbers and are resolved within minutes and, in my case, 48 hours for a worst case scenario. Claim processing is extremely important and being able to address claim issues with a live person is most helpful. I also appreciate their software transparency - all information re: your clinic is available via reports.

Cons

My least favorite thing about AthenaHealth is the cost of implementing their Clinicals component, which is their EHR program.

NJ
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Nusrat J.

Research, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

athenaOne logo

athenaOne

athenaClinicals

Reviewed 6 years ago

It is a great software to use and cost effective compare to other EHR software.

Pros

athena Clinicals is a great EHR software, user friendly and save time for documentation and billing process. It is useful to get all patient information including medical history, labs and medication chart.

Cons

It required basic computer skills to navigate through different tab and initially take some time but with in week or two costumer can understand how to navigate it.

GW
AvatarImg

Geneth W.

Medical Practice, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

EHR and Back office Support

Reviewed 6 years ago
Pros

The EHR was easy to use. The best part is Athena's back office support. They handle all aspects of insurance filing reducing the need for additional staff just to handle billing and filling functions. Their pricing is based on % received which cover the EHR and back office services.

Cons

The % was a little concerning, although when the cost of additional staffing is included in the analysis, not so bad.

JK
AvatarImg

Jake K.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

athenaOne logo

athenaOne

Too big to care about small practices

Reviewed 8 years ago
Pros

It's a very robust EHR and practice management tool with every feature under the sun that you could want.

Cons

Over the past 5 years we have been a client, our practice has had numerous account managers and every time they re-assign us to a new one, they get worse and worse. Less knowledgeable about the product, less responsive to our emails and calls etc. They've stopped doing regular check-ins every quarter or even year like the used to. They don't help us implement new features like credit card processing,...

AA
AvatarImg

Abigail A.

Hospital & Health Care, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

AthenaOne is a EHR that organizes the patient details and informations.

Reviewed 2 years ago

AthenaOne is a organized EHR. It can handle medical words and assessment for my patients.

Pros

This software helps me in creating charts and informations for my patients in my client clinic. It is easy to manage.

Cons

Sometimes I forget to click something to save, it doesn't automatically save it.

TD
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Thomas D.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

athenaOne logo

athenaOne

Athena EHR

Reviewed 7 years ago
Pros

very intuitive full service EHR with the ability to customize. All in one package to include billing and documentation is seamless

Cons

The Macintosh platform is not as well supported as windows. Functionality on a mobile device is limited

tz
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tonya z.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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athenaOne logo

athenaOne

Great software needs support

Reviewed 5 years ago
Pros

Built for the medical billing and EHR community. Very robust and thorough with many features to assist with new regulations

Cons

Lack of customer support and lack of knowledge regarding billing staff. Very cumbersome with claims rules and holds that are not worked by trained AR or RCM staff.

RW
AvatarImg

Robert W.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

Best so far

Reviewed 7 years ago

This is my second EHR for my practice and I also use Epic for inpatient work at hospital. I have looked at many EHRs and there is no such thing as the perfect one. However, Athena meets my needs most of the time and is by far the best of the bunch I have encountered to date.

Pros

Fairly easy to use and fairly Mac friendly. The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

Cons

Template and Macro generation is a bit clunky. Really all the same stuff one can encounter with just about any EHR.

KW
AvatarImg

Kimberly W.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

Medical practice--My way

Reviewed 5 years ago

AthenaHealth EHR is an affordable way for a small practice to have a quality EHR. I pay a percent of my collections. I like the tie between what I get paid determines what Athena gets paid. That gives Athena a healthy interest in my business' financial performance.

Pros

I love that I have the ability to customize my order sets and templates. I also like that I can draw on the expertise of other medical practice templates so that I didn't have to re-invent the wheel in many instances!

Cons

Sometimes there is a hesitation in changing "pages". It is a cloud based software so my local internet and the internet where the software is located do play into the speed of use.

BJ
AvatarImg

Bianca J.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

athenaOne logo

athenaOne

Athena vs RCM

Reviewed 4 years ago

Overall, Athena is a good EMR / EHR to use. You can also sign up for their billing portion and pay less to an RCM team so it gives you good options.

Pros

I like the fact that it gives clients the ability to both have an EMR / EHR and also outsource billing at the same time.

Cons

Sometimes the Athena team doesn't talk or convey information back to the billing management team. This can cause confusion in cases like accounts that have been sent to collections.

CB
AvatarImg

Cynthia B.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

athenaOne logo

athenaOne

Appears to be one of the best, from provider standpoint

Reviewed 7 years ago

I've been utilizing this product for approx. six months. It is quite easy to learn the basics, and I like that the product is customizable in so many ways. As with all EMRs, there is a learning curve - initial basic usability comes quite easily. I have not yet learned all the nuances and tricks. Most things are common sense. We are a free clinic, and therefore do not utilize the entirety of billing....

Pros

Customizable physical exams and treatment plans. Flowsheet ability for a variety of diagnoses. Reporting capability is easy. Downtime is negligible. Overall very robust EHR

Cons

Minor issues - would like ability to group labs (e.g. labs ordered today but to be done in 6 weeks - my poor nurse has to deal with all of these). Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women.

KC
AvatarImg

Karen C.

Medical Practice, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

athenaOne logo

athenaOne

Practices with inhouse billers BEWARE

Reviewed 7 years ago

This company sold us their “EHR only” version, knowing our intentions to use our own billing company and not theirs. They failed to disclose that this would cripple our front desk - we could not verify insurance, see an account balance, scan any ID cards, or utilize an appointment reminder system. You know, features you think would be there. We only learned these things after asking about them, mid-implementation...

Pros

EHR software was attractive on demo, and appeared to be user-friendly. The cost was a little high, but seemed worth it at first.

Cons

This company was dishonest with our practice about what we purchased, and their business model is unethical.

TH
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Treasure H.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

athenaOne logo

athenaOne

Wonderful!

Reviewed 7 years ago

This is the only EHR I have used (only 1 year), but it was easy to get the hang of.

Pros

Very easy to catch on, ATHENAFAX, easy to upload documents and code them to be autopopulated (if you can't do it yourself, Athena support can help you). GREAT customer service, great report builders.

Cons

Some clinical features are slow to load, such as collapsible menu options.

RC
AvatarImg

Rodni C.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

athenaOne logo

athenaOne

Awful, simply awful

Reviewed 7 years ago

Requested a refund because although we were told we went live initially, over a month later we were told oh I don't know who said that our why but you aren't live. Then even after the new Mgr took over, nothing worked ad described. But was told I was not entitled to a refund. Worst waste of money for my practice ever.

Pros

Erx is about it Nothing else seemed to work well at all. We were told multiple things that were absolutely false, our accounts were ignored until major complaints, then people tried to be overly helpful and available, always CCing their boss.

Cons

Everything else No support, implementation managers always MIA, unless they are trying to impress a boss. Worst situation I've ever experienced with an EHR.

DO
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David O.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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athenaOne

Poor implementation, and a drain on the bank account

Reviewed 2 years ago

Horrible. There is nothing positive about the experience. Of note, Athena makes the practice purchase an overpriced credit card processing machine, and refuses to take it back (even if unopened and never used).

Pros

The EHR portion is very comprehensive, and easy to use. The sales team is really great - they demonstrate all of the potential uses of their system.

Cons

Onboarding is a nightmare. Athena offers no support to set up the software, and admonishes physicians to finish specific tasks that Athena should be doing. The price is astronomical - even for set-up. There is very poor ongoing support.