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athenaOne vs Pomelo Health Comparison

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Overview

Category Leaders

Our award-winning EHR gives providers greater control, so they can focus on what they do best.

Category Leaders

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

292

191

95

55

79

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.3

5

4

3

2

1

16

17

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

RW

Robert W.

Ease of use good but especially like the ability to customize to make this “ mine.

JJ

Janice J.

The ability to share those shortcuts was also very useful for providing the same template to multiple people.

Teegan F.

Pros

It have been a great partnership and the Pomelo team has been very supportive and responsive.

RR

Ruben R.

My experience has been good. My contact has been extremely helpful dealing with all my questions.

MS

Maryanne S.

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

TG

Teena G.

Cons

By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company. Implementation was terrible and disorganized.

IK

Ildiko K.

The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support.

LC

Lindsay C.

If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully.

LG

Luis G.

Cons

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.

DD

Dhiraj D.

Terrible support, they responded by deleting my account and data. I responded and they have not replied.

jg

john g.

Set up was confusing and not able to make changes based on what we require.

CR

Christine R.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features41
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Care Summaries
  • Charge Capture
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Coding Assistance
  • Communication Management
  • Compliance Tracking
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Storage Management
  • Document Management
  • Document Storage
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • In-Patient Management
  • Insurance Eligibility Verification
  • Intake Management
  • Inventory Management
  • Invoice History
  • Lab Results
  • Live Chat
  • Mass Notifications
  • Meaningful Use Certified
  • Medical Billing
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Out-Patient Management
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Two-Way Audio & Video
  • Vaccine Management
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Recognition
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management
  • Total features116
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Care Summaries
  • Charge Capture
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Coding Assistance
  • Communication Management
  • Compliance Tracking
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Storage Management
  • Document Management
  • Document Storage
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • In-Patient Management
  • Insurance Eligibility Verification
  • Intake Management
  • Inventory Management
  • Invoice History
  • Lab Results
  • Live Chat
  • Mass Notifications
  • Meaningful Use Certified
  • Medical Billing
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Out-Patient Management
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Two-Way Audio & Video
  • Vaccine Management
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Recognition
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations18
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne