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athenaOne vs Compulink Healthcare Solutions Comparison

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Overview

Category Leaders

Our award-winning EHR gives providers greater control, so they can focus on what they do best.

Category Leaders

Psych Advantage is a cloud based EHR and practice management software designed primarily for psychiatrists, therapists and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet
No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.7

745

5

4

3

2

1

304

200

101

57

83

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.0

270

5

4

3

2

1

113

102

26

14

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.
Ease of use good but especially like the ability to customize to make this “ mine.
The ability to share those shortcuts was also very useful for providing the same template to multiple people.

Pros

I liked the ability to create my own layouts and favorite encouters to be more efficient. Also like the feature where I can just duplicate previous notes and diagnosis.
I felt I received great personal attention from helpful trainers. Having an implementation coordinator is helpful to keep me on track during the entire process.
I believe it to be as good as any competitor for a fraction of the cost. It is generally pretty self explanatory and user friendly.

Cons

The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support.
By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company. Implementation was terrible and disorganized.
If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully.

Cons

It is even more frustrating when there is no solution to an error and you have to wait for a fix and put up with the errors until the fix comes out.
The SQL search function is difficult to use. Sometimes we have had troubles with the stability of the software - sometimes it crashes and you have to restart it.
The billing program has to be checked and often rebilled for missing claims. The drop down lists are not optometry specific and can be very tedious to find the right listing.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features49
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Barcode / Ticket Scanning
  • Bed Management
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Tracking
  • Customizable Dashboard
  • Customizable Reports
  • Decision Support
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Signature
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • HIPAA Compliant
  • Handwriting Recognition
  • Immunization & Allergy Tracking
  • In-Patient Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Messaging
  • ONC-ATCB Certified
  • Order Entry
  • Out-Patient Management
  • Patient Engagement
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Quotes/Estimates
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Voice Recognition
  • Total features42
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Barcode / Ticket Scanning
  • Bed Management
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Tracking
  • Customizable Dashboard
  • Customizable Reports
  • Decision Support
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Signature
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • HIPAA Compliant
  • Handwriting Recognition
  • Immunization & Allergy Tracking
  • In-Patient Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Messaging
  • ONC-ATCB Certified
  • Order Entry
  • Out-Patient Management
  • Patient Engagement
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Quotes/Estimates
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Voice Recognition

Integrations

  • Total integrations22
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • Total integrations6
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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athenaOne

Physician - Owner; Internal medicine practice

Reviewed 4 years ago

I had Allscripts before this EMR for ten years. Horrible customer service. I had eMDS after Allscripts - more horrible service and a disaster of a product that was nearly non-functional. I believe that Athena is the best that there currently is. I would not change and it has helped my bottom line and satisfaction in practice. No EMR is going to save you time - all they do is keep you honest in reporting and decrease your risk of accidentally over billing due to lack of documentation.

Pros

It handles the changes to the healthcare environment; ie MACRA, MIPS, Meaningfull use, automatic vaccine/ pharmaceutical data download. Electronic prescribing including controlled substances.

Cons

Time consuming like most EMRs. There really isn't a significant negative for this product. Requires that you take the time to customize and streamline for your workflow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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athenaOne

Good software

Reviewed 5 years ago
Pros

You can use Athena for every step of the healthcare process. From checking in patients, entering their insurance information, even verifying Medicare.

Cons

They have a lot of changes, most of which we do not get a heads up for. For example, on Monday our system looks like it always has, then on Tuesday there has been an update which changes the way you do things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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athenaOne

Overhead savings with Athena network make private practice viable

Reviewed 6 years ago
Pros

Athena is a network, not just an EMR with billing. The software updates roll out seamless and at NO additional cost to my practice.

Cons

The more problems we solve with the Athena network, the more we realize healthcare delivery has some basic problems. Understandable Athena can not solve all the problems, but they try hard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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athenaOne

Great Practice Tool

Reviewed 6 years ago

I was able to take a solo practice with all new employees and begin effectively billing and utilizing EMR

Pros

Ease of use Available data and solutions

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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athenaOne

Most powerful EHR out there if you have good navigational skills.

Reviewed 6 years ago
Pros

Can get workable solutions from customer service. With practice fusion and amazing charts, you may never get the solution.

Cons

Using labcorp as my lab, I can't get a printout of the labs without big headers and footers on every page. Consume alot of copy paper.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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athenaOne

Review of Athena and how much trouble it's been to use

Reviewed 6 years ago
Pros

I liked the customer service we got from our rep when we initially set up our account. He was patient and kind.

Cons

I would really like to know if the creators of Athena worked in a healthcare environment, soo many clicks just to get to ONE thing, non-clinician side of things is not as simple as it could be. Our staff inbox is overwhelming, lots of closing documents that are time wasters -

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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athenaOne

All-in-one Medical Billing platform

Reviewed 4 years ago
Pros

Our company found AthenaHealth to be the best Healthcare Billing Software we have ever used. It is so ingrained in our daily tasks that I can no longer imagine use functioning properly as a profitable business with the freedom to cultivate creative expressions and innovations without it. Their Customer Service staff are always helpful and take their time with you as if you were the only customer in the world.

Cons

The software takes some getting used. Customer Service is extremely helpful but hold times can be excruciating - especially when you need the software right then and there

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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athenaOne

Practicing EMR Expert Review

Reviewed 6 years ago

Athenahealth is the best life boat for any independent practicing physician or group. It is the best EMR and billing solution if you don't like being employed. No margin, no mission. Not in business or in medicine. So, the best EMR solutions IMHO are those that started as biling solutions and added EMR later, not vice versa. Many reviews are focused solely on the clinical aspects of the EMR but, again: no margin, no mission. There may be better EMR clinical solutions but nobody matches Athenahealth on billing, EMR, patient portal, integrated functionality, and low cost. The best single solution for independent physicians. Look no further.

Pros

For an all inclusive solution to what ails most independent physicians, there is no better option.

Cons

The EMR could be more versatile in terms of templating.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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athenaOne

athenaHealth for business efficiency and ecomonic sustainability

Reviewed 6 years ago
Pros

athenaHealth has been a vital part of our business structure since 2005. We rely on athenaHealth for business efficiency and for the documentation of our patients’ medical records. The document management, the interfaces, the quality management tools, the portal and many other features built into this EHR are paramount to the success of our providers and ultimately the financial success of our practice. The athenaHealth product continues to evolve at a rapid pace in this ever-changing world of healthcare.

Cons

The insurance referral documentation process. We can document well, but cannot FAX directly from the system. I think there is a new solution in development at athena to address this issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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athenaOne

athenaOne means success in healthcare delivery

Reviewed 7 years ago
Pros

A trusted partner that helps us both our clinical and business model so we can successfully care for our pediatric patients and keep our doors open. I like the model that they don't make money unless we do so they just don't sell us software and forget about us and the needs of our practice. Having them constantly monitoring the healthcare environment, researching and developing products and tools means we stay on the cutting edge and can survive no matter what is sent our way by insurers, contracts, regulators and government.

Cons

Hard to answer this question because there is very little we don't like. Sure do we wish they would provide us with more developmental scored screens on the portal and help us to become even more paperless. It is not a doc in a box and the user needs to be engaged and collaborate with athenahealth to utilize and optimize the product. I don't see this as a negative. Athenahealth is growing at 30% per year and we need them to keep their pulse on the not losing the service model and support they have built their co-sourcing model on. Healthcare management has gotten more complicated and cumbersome and bridging the gap with what Athena has to offer and what practices need is a must.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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athenaOne

Best decision ever!

Reviewed 7 years ago

We have been using athena at our 8 physician 2 state practice for 8 years now. We have never looked back. We have never thought about switching. Our income has increased, our productivity has not decreased. athenahealth has fantastic customer service, we see our relationship with the people at athena as a partnership. athena has a vested interest in physicians being happy, productive, and successful,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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athenaOne

Does just about everything

Reviewed 7 years ago

Have been with Athena for 7 years. As with any EHR, there is a required investment in time, and flexibility of your practice is a must. Once providers understand the power of the tool, workflows become simplified in the ever-changing world of healthcare. Updates remain a constant. The reporting is by far the best in the industry, providing group, individual, organization and patient data at the touch of the fingertips. The challenges are keeping up with its changes, and understanding the fact that individuals cannot re-write entire formatting programs to specifically fit into each individual box. Having an HIM person within your company to monitor this could be your best investment initially. Customer service is good, but the intricacies required are sometimes time-challenging.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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athenaOne

Modular Flexibility and 24/7 Access with Value

Reviewed 3 years ago

Great experience for over 8 years now; many of my peers wish they had switched to Athena once they see the capabilities of the product.

Pros

I have seen this software grow over the years and now have friends using it within multiple different services lines in the healthcare industry. Some of the key pros I can think of quickly include: - Flexibility, (features and design allow of different service locations, and different physicians within the same practice to see/edit EMR information to fit the individual) - Transparency, (live EMR,...

Cons

Advancement requests,or recommendations for improvements, from clients are rated and scored by clients across the system, which is a great design! Recommendations from the User Community require time to develop, grade, prioritize and implement. Eventually, the highest costumer rated recommendations get attention and are implemented with accuracy; just takes time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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athenaOne

How to screw up a decent product

Reviewed 6 years ago

Streamline is horrible There is no way to get a overview of patient via problem lists, call, or cases. Good luck finding documents without multiple clicks. It crashes at least 7'times a day which they blame on Microsoft which it did not before The customer service is a joke, their solutions to the issues do not work and they call you back 5 days after they "escalate " your service request. When you call in you are waiting on service response and each time it is like Groundhog Day as they have "closed your case" without resolving the issues. I guess their stats look better that way.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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athenaOne

Unhappy user of this least bad EHR

Reviewed 7 years ago
Pros

It is integrated EMR, Billing and Care Management that does help address PCMH, MU, and other complex Government/Insurer issues. First pass billing and payment process works fairly well and seems efficient when there are no errors (see below). Cost is reasonable for the services provided.

Cons

The base code is absolutely awful. This leads to repeated problems with your interface, incompatibilities, and slow response. If you surf employment sites you will find this a recurring theme noted by ex-employees. The product has many features that increase the chance for human error and patient harm, and the company refuses to admit or deal with these issues, in fact compounding basic problems...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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athenaOne

Worst EHR Imaginable to a Physician

Reviewed 4 years ago

I am a Family Medicine primary care physician. I have worked w/ my fair share of various EHRs over the years & have to say that, of all the ones I’ve used in the past, Athenahealth is w/o a doubt the absolute worst. To be fair, it does have (some) good things about it as aforementioned above, but those helpful features pale in comparison to the daily struggle that using this system most commonly affords...

Pros

The organization of certain sections was done pretty well. Easy INR managing. Fairly good growth charts w/ automatically calculated percentages available. Good implementation of external screening questionnaires, meaningful use, etc. Ability to create auto-texts, templates, etc.

Cons

Glitchiest product imaginable: text formatting issues, superimposed text transferring to next screen, text failing to scroll to next line causing entire paragraph to look jumbled up, poor copy-paste, small view screens/boxes, stubborn dragging/sorting of ICD diagnosis code boxes, frequent slow-downs, freezes, sudden unpredictable crashes failing to save one’s note work. Severely outdated terminology...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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athenaOne

year 1 of pure and utter hell

Reviewed 5 years ago

i am so sick of apologizing to patients, looking like i am a moron and staying hours later ( sometimes 1am compared to previous (functional) ehr where 730pm was the record and i’d occasionally miss the gym before closing...now i have suspended the gym membership). do not get. if you have any standards and clicking boxes does not suffice for your standards, or if you expect reliability and functionality, this ehr will drive you mad!!!

Pros

it’s search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU’VE BEEN ALERTED THAT IT HAD!!!!!!!!!

Cons

I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. HOWEVER, the word ATHENA incites rage in me. portal doesn’t work. can’t preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite....