athenaOne Reviews - Page 25

I help my sister with her systems at her practice and she says it is very useful because it understands medical lingo and requirements

She (my sister) doesn't like that, to record a visit she has to check off every step that is propositioned by the software even if it is just a simple check up

I like the ability to see all pertinent patient info in one screen and the scheduling tools are great.

The entry of diagnostic testing data and the editing/formatting of templates can be somewhat cumbersome.

This software is sleek and beautiful. It has great ease of use for patients and myself and the office. It gives a lot of information that is pertinent to the patient. Patients have said that they stay with my office not only for the great care, but also because they felt "in the loop" using this software. These days, the technology we use and share is so important. Not everyone is health literate, but this helps make it easier.

I don't have much that I don't like about this software. I am still a fairly new user. Some cons are that it is expensive and can be slow at times.

I love the ease of the workflow and how helpful they are getting through any issues we have.

Sometimes the hold times can be a bit too long. I've often been on hold for a very long time, however, when they get on the line, I'm usually helped right away.

Some updates are very helpful and easier to get around a patients chart.

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I liked that the encounter notes would fax automatically to their PCP's and how easily it was to fax any document.

I did not like that we had to click in and out of the patients folder to find an answer, such as authorizations and referrals. Another thing was there were many steps to take to just file one document.

Great customer service!! Love them!! The potential for this product is huge, and the customer service support is there to help each time.

Practice manager does NOT substitute having an in-house biller and payment collector. They are unable to give advice on coding which sucks.

Enhanced workflows for easy documentation Automatic patient identification Rich patient snapshot view Continuation of care with patient engagement tools

Clinical decision support alerts need to be improved Not good layout and design Too much of noise alerts/suggestions

Easy to use interface, low up front costs. When compared with some other industry leaders I saved a lot on implementation costs.

So far my only gripe has been onboarding staff rescheduling meetings and phone calls at the last minute. Hopefully this doesn't become a trend.

We enjoy learning and speaking to CSC when we have a problem.

My lack of familiarity and time to really learn the product.

integrated with a lot of other systems tracks meaningful use patient portal so patients can contact us

Price almost tripled to remove billing and scheduling abilities No customer support for portal issues Customer support for office issues can sometimes take days to be resolved or you just don't hear back

Erx is about it Nothing else seemed to work well at all. We were told multiple things that were absolutely false, our accounts were ignored until major complaints, then people tried to be overly helpful and available, always CCing their boss.

Everything else No support, implementation managers always MIA, unless they are trying to impress a boss. Worst situation I've ever experienced with an EHR.

Nothing. Overall, it needs to go back to the drawing board and make it easier for physicians. When you're seeing 30-40 patient a day, you can't spend your time clicking, scrolling, repeating tasks, and taking several steps to complete a simple task.

The flow is awful. It takes multiple steps to complete a task. There are issues with medication defaults. For example, Valium or Flexeril defaults to TID. I have five documented cases where there are problems with medications. Any changes in medications make you have to manually change it in the medication list, which is found on the top of the screen. It doubles the work. Other EMRs automatically change the dosage and stop dates. With Athena, you have to do it manually. Complaints to Athena seem to go nowhere. They have very poor followup and poor customer care.

This product is all inclusive. Makes your practice like a resort, as you have your billing, your communicator, your EMR, and you have amazing support behind the scenes at all times working for YOU!

Delay in getting minor details tailored to your practice.

By far, the immunization history capabilities for past and present records.

Not having a list of 10 most recent patients, or even recall of last patient record accessed.

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The EMR and its accompanying staff are very organized and efficient. This product makes patient chart organization very easy and accurate.

There's a lot to learn at first, but it's still easy to understand.

Rapid save feature is good, which prevents loss of data.

The extensive learning curves with inadequate preparation and poor training. The system has requirements that loop, causing need to review the same information.

cloud base system, disaster recovery, price per patient no add on fees , Updates included in price point.

scheduler a little awkward to use, for the lab and the medical imaging departments, 2 choices with built in interfaces for PACS

detailed

not user friendly

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The medications having multiple clicks and the order button is too close to the delete button on the medications making it easy for the person deleting the medication to order a medication instead of deleting.

The software seemed intuitive at first. It is fairly easy to navigate and get to all the different billing screens.

We couldn't post the insurance payments ourselves. If we sent a copy of a remit, athena wouldn't post it but then would themselves request the remit again. The AR is almost impossible to work. We can only print statements one at a time from the patient and not generate whole batches. You have to click through so many screens just to sign off a visit note or update something in the patient chart.