athenaOne Reviews - Page 29

easy to use, great customer support, efficient and organized

none so far. did not experience any problems yet

It a very user-friendly software which works just the way it is supposed to. I have used many different software in the past but this is extremely well designed and does what it promises.

There isn't anything about this software that I don't like. It is very user-friendly and works very well.

No pros were added to this review

No cons were added to this review

I like the layout of the page and the drop down. There is a lot of details in this product. I only use a small portion of the system. I have access to a lot of patient and provider information.

There is too many areas where the same information goes. There is access to information that I should not have access to.

it is very user friendly; I like being able to make templates for notes as well as the feature of having quickpicks and pulling from previous notes to create documents

there are some problems we have had with interface though it ultimately was fixed it took a while to get it completed

Initially, the rep was very nice, but it was all downhill after that.

Where do I start? It makes me act like a billing collector and not a doctor. I can't even easily look up my previous information on a patient without having to do several clicks. Moving through the product is choppy.

Can’t tell if anything you might think is an all service practice management but not really customization is limited as well as expensive when you add everything you need

You are not in control need a biller coder on staff and still have to pay 7 percent. Not a trial period when you could back out and still get your money back

Program was very easy to use and learn. I think the ability to create templates and tailor program to user

The ability to add comments and information was sometimes limited by the character limits

Employees were friendly--when you could contact them.

Wasn't user friendly and you had to build all templates from scratch.

Very good product. We have experience with it from another facility that we work with on a limited basis but our operations is different.

Not sure we could interface with our data acquisition system and eliminate our document holder

You can probably tell that I like it! Its secure and excellent for billing my clients. The secure text messaging is great and is compatible with my apple watch.

Bit pricey compared to the competitors but probably worth it given the vast array of features that are present.

Integrated well with labs, pharmacies etc. meaningful use info was helpful. Worked with dragon dictation

Not very user friendly at all. Scheduling aspect is horrible although they were trying to improve this

There is nothing that I like about this product or experience.

No supporting mobile app for patients or patient's trusted family members to readily access on their smart phones. When called support to inquire if there was an app for patient's to use, no straight forward answer provided... 20 plus minutes of avoiding the answer which finally came... yes, no app yet developed for patients or family. I agree with the other users comments regarding support. .. subterfuge, evasive, obfuscate, etc etc...

They work well as a billing company. They have a great work record and always get work done for us quickly. I was always happy with their follow through.

It is not the cheapest of all billing software. There are some that are cheaper that could maybe do the same service.

No pros were added to this review

No cons were added to this review

Easy to use. Cost effective. Easy implementation. Always updated. Lots of options.

Lots of scrolling, but that is set to be improved.

Can get workable solutions from customer service. With practice fusion and amazing charts, you may never get the solution.

Using labcorp as my lab, I can't get a printout of the labs without big headers and footers on every page. Consume alot of copy paper.

It is very user-friendly.

Sometimes, it goes offline frequently, since it runs through the internet.

Support by phone is very good. Unfortunately, I have to use the service after hours, as I am too busy to call during the day.

The most scrolling, clicking, and searching during a common encounter that I have ever seen before.

I liked the customer service we got from our rep when we initially set up our account. He was patient and kind.

I would really like to know if the creators of Athena worked in a healthcare environment, soo many clicks just to get to ONE thing, non-clinician side of things is not as simple as it could be. Our staff inbox is overwhelming, lots of closing documents that are time wasters -

The fact that health care can be handled quickly and in a orderly fashion is what means the most to me.

With this product there really isn’t any cons with a program designed this well you can’t help but like everything about it.

No pros were added to this review

No cons were added to this review

Easy to use in term of finding different parts. Also, updating has been done pretty good. Overall good experience.

The scheduler part is not user-friendly. Charging by percentage doesn't make sense. Failure is happening and hard to deal with.