athenaOne Reviews - Page 3

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

Ability to obtain raw data to measure outcomes

Standards to ensure that table building spaces can easily be audited and evaluate outcomes on table spaces Reports and communicator have limited capabilities Uds data reporting and non use of super users to provide support

The EMR was initially easy to set up. The billing functionality was adequate at first

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the...

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Lots of billing intelligence and assistance.

They focus heavily on the ambulatory side, and not as much on the hospital side. Also- long wait times for customer support.

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

The updates can be a bit disruptive, but they work quickly to resolve any issues.

I like the fact you can Athena fax records but you can only fax 10 pages at a time through it. More than that it said it was to large to Athena fax. I like that it uses a scanner for ID cards and ins cards. Just keeps a pic of it, does not upload info from the cards while scanning

Most everything! Still need a biller! I don't know what really I am paying for with this large % they are taking from me.. We work most claims our self. When they say you have a manager to help, they just refer you to the csc.. Which is the 1800 hotline help. Most times they don't know the answer and 1 question takes 15 min to solve. They always say "let me put u on a 5 min hold while I find an answer"...

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It is cloud based. The Resource Hub connects you with other users that help you devise work arounds to handle the issues with the software.

The Classic Version was very customizable, easy to learn, easy to use. The Streamlined Version is a washed down version of what their Classic was. Their idea of Streamlined is to limit the customization ability, to make each office workflow the same despite specialty and to code the program to look more like an App. You will be encouraged to post suggestions on an internal board for updates and...

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Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing

Easy to use from a claims submission stand point after that it goes down hill fast.

Do NOT let Athena co-source with you and do your claims follow up and payments!!

smart lists that know what orders might go with what diagnoses ability to remind patients of next appointments, vaccines, etc. ease of creating reports about anything integration of Portal with EMR

no "office view". This is the single most frustrating part about Athena. In our old EMR, I could easily see what patients were in what room waiting for one doctor in the office all at once. THat's not possible with Athena, and without that, I will never feel completely happy with the system. I also hate how difficult it is to quickly look at recent visits, because the "Visits" tab includes phone calls, and other "encounters" that aren't the same as visits. The new streamlined version makes taking care of quality parameters impossible because of the time involved to click and wait on each one. (In the previous version, I could click on everything that was satisfied outside of Athena and then save it at once). Now I just ignore that tab due to time.

I like that the flow of my day is pretty well maintained b/c of athenanet, it's pretty easy to follow since the last big update

There's TOO much info sometimes and is very repetitive; if I could label things myself like we do on our regular computers and not be forced to put things in specific spots. I don't like if I have a case open, you personally have to make sure to check on it otherwise they say basically "if we don't hear from you in 5 days, we assume it's good and close the issue"- why isn't there an alert system when...

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It is an EMR system to use, can communicate with patients on the portal but have not way of avoiding portal communication.

Lack of knowledge when you call for support at Athena. Many times I call for assistance and the have no answer and have to get back to you. Inefficient. They state you make more money with them since they have high rate of patient collection. However, we have more patients then ever before with outstanding bills and Athena fail to follow up on patients and these unpaid balances. There is no support...

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Easy charting. The billing software works well. There is little else positive I can say.

There are multiple clinically important flaws within the software. The medication list that the patient sees has no resemblance to the true list that the physician sees. Inaccurate information abounds. The patient sees no instructions on how to take their meds. The completed clinic note is jumbled, with the HPI buried halfway between the Review of Systems and the Family History. It takes 15 clicks...

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User friendly and all the improvements and updates Athena continues to make.

Pharmacy prior auths - they seem to be a problem in several of our tablespaces

Customer service is terrible. Getting claims processed through them is difficult and even has been delayed - but they take no responsibility for it. Their monthly billing is inconsistent and usually riddled with errors. Staff won’t send our concerns up to higher management to assist / address. “We don’t have anyone who would know the whole account” (ie silo). We look forward to changing EMRs in the next several months.

Customer service / claim scrubbing, customer service center

I think athena has many great features. It is easy to visualize the patient's demographics and recent notes about them, from your own clinic or others in the network. I love that you are able to keep up-to-date this way. For example, before seeing a patient who you referred last visit to a specialist, being able to see their assessment is quick and user friendly. Overall, I love working with athena's dashboard to keep an eye on multiple providers' buckets.

I think athena takes time to get use to. There is a lot of 'clicking' involved. For example, it has a new feature with one of it's latest updates that leaves a patient case in 'data entry' until the user selects the option saying 'data entry complete' and saves it. This is an additional step that has caused some issues with providers placing cases in the wrong place or not closing them properly.

Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it.

That my internet is not as fast as the capability of the EHR.

I like the apps.. the athenacapture , athenatext and athenanet apps for my iphone worked faster and more efficient than our PC’s in our office..; Some patients actually tell me they like the system..

Whoo., where to start,, lets just say Athena is a big Con job.. Ongoing Suffering , pain, misery for over a year,, i think I will need therapy and counseling after this PTSD experience; Don’t believe What you see in their promo videos and fake online reviews ssy. I fell for them al.. They are devilish with their 75 page fine print contracts(beware) Lets just say nothing works like it should. The system...

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It used to provide very comprehensive service and was easily navigable. It also used to have American employees who were concerned with fixing their mistakes.

They have apparently gone cheap on programmers and customer service agents, outsourcing to somewhere in southeast asia. What used to be quick and easy now is time-consuming and laborious. We've had to hire an extra employee because of one unfortunate change that Athena made two years ago, getting rid of the calendar sidebar so that you have to refresh every time you want to go from a patients chart back to the daily calendar to process all the patients. They promise over and over again they are working on fixing it. Two years later, they still have figured it out.

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Printing school/work notes & visit summaries at the end of the visit is convenient. Automated phone calls, portal communication & ease are both very positive assets for Athena. Charge entry and the tools available to process claims are very helpful as well.

"Tasks/buckets" and their routing leave a lot to be desired. Internal communications are not routed to the originating department & then must be asked back to them by other departments. Labeling documents could also use the ability to attach more than one order to results. When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled.

Athena was the first EMR I used when converting from paper charts. There was a huge learning curve and only because of the expertise of a well trained hospital employee were we able to survive the transition. It slowed us down but our notes and billing were improved.

I wish you could open 2 windows at once like other EMRs. The reason I would never recommend this system is because they were unable to help us merge charts from one athena chart to another. We were forced to change our Tin number when our hospital was acquired by another hospital system. They said they couldn't carry information like consults,lab trends,imaging reports and pretty much everything we needed to make a smooth transition. I could understand if we were changing form Epic to Athena. This made no sense and in the ever changing medical environment with acquisitions happening on a frequent basis I would be very wary about using this system. It has been a complete disaster for me and everyone I know in our medical group.