athenaOne Reviews - Page 7

The Customer Support!! It’s fantastic. The software is a very close second

The price but it is completely justified.

The chart is easy to navigate to locate information and the intake and exam workflows make improve patient visit workflow

It does not allow mapping of lab values to fields in the clinical forms used for intake and exam workflows. Scheduling platform is very suboptimal

Combination of billing functionality, EHR and practice management software. Percentage of revenue is charged: if we don't get paid, they don't get paid. Exceedingly robust system with limitless opportunities for expansion and customizing. Excellent customer service.

Very few things to dislike. When problems require the Rules team to get involved, the process can take weeks. As an example, our state Medicaid recently changed their claim formatting requirements. It becomes a real problem for Athena to take weeks for Rules to make claim formatting compliant.

*Easy to use. *Lots of features. *Great Layout. *Constantly updating its users.

*Sometimes slow *Faxes mess up

Customizable physical exams and treatment plans. Flowsheet ability for a variety of diagnoses. Reporting capability is easy. Downtime is negligible. Overall very robust EHR

Minor issues - would like ability to group labs (e.g. labs ordered today but to be done in 6 weeks - my poor nurse has to deal with all of these). Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women.

It's a very robust EHR and practice management tool with every feature under the sun that you could want.

Over the past 5 years we have been a client, our practice has had numerous account managers and every time they re-assign us to a new one, they get worse and worse. Less knowledgeable about the product, less responsive to our emails and calls etc. They've stopped doing regular check-ins every quarter or even year like the used to. They don't help us implement new features like credit card processing,...

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Fairly easy to use and fairly Mac friendly. The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

Template and Macro generation is a bit clunky. Really all the same stuff one can encounter with just about any EHR.

No pros were added to this review

HAD SOME RECENT UPDATES THAT I AM SURE WERE ON OUR HOME PAGE, BUT WERE A GREAT SHOCK WHEN PUT INTO PRACTICE! NOT ABLE TO DO ALL THE WEBINAR TRAINING ETC... AS IN OUR PRACTICE I NOT ONLY DO THE BILLING BUT AM THE NURSE IN THE OFFICE.

Athena is customizable and everything you do is trackable.

Support, when we first joined Athena in 2011 was IMMEDIATE. Now, I have a request in for help and it went in last April and is still not resolved. I have had a few URGENT items that Athena has taken over a month to resolve, when it really needed to be resolved that day or next day.

The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you. The implementation process went beautifully, we worked really hard to get...

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Athena is a monthly expense and not cheap, but we feel we get more than our money's worth . Financially we are doing very well as a matter of fact, we have never done better

The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you. The implementation process went beautifully, we worked really hard to get...

Read more

Athena is a monthly expense and not cheap, but we feel we get more than our money's worth . Financially we are doing very well as a matter of fact, we have never done better

Somewhat simple to use for basic tasks like input of patient for front desk, clinical and billing codes Not up to standard billing: Do NOT TRUST your business with Athena health

No help with claims or billing . They lie! Multiple claims in hold for computer issues /problems that they NEVER fix: You will NOT get PAID unless you have a person looking and working claim buckets to watch your claims go in bucket for credentials , even if you are they want to redo it and will not let claim process

After a year of calls and trail and error, some reporting on metric data is good.

Integration to system provided by Athena folks that did not know the system. Athena has very little under standing of PT/OT and no understanding of WC billing in PA. You the provider or company must configure everything and you better learn HTML coding. Help from CSC is useless, nice people, but no help. Billing is a nightmare, if you have any special contracts with payors they can't adjust. Over...

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ease of use,transparency into insurers,total practice management solution.,great portal,if you are not employed by a large hospital system and are responsible for meeting your overhead, athena is for you.,they are a true partner with you.,they make a profit if you make a profit.,true cloud based system,thus never will be obsolete.we have been using it since 2003.

i am hard pressed to find a negative that would dissuade me from purchasing athena all over again.

The product is user-friendly in that it is rather intuitive. Navigation through athena is logical, which helps in finding data or achieving other tasks. I particularly like that, where necessary, I can click a button, and data from a previous patient visit will populate the current encounter. A big plus is that it is customizable - a feature I took advantage of. One thing that I really appreciate is...

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Occasionally, when I verify a patient's Medicare eligibility, athena states that another insurance is primary. To double-check, I will go to the connex.ngsmedicare.com website, and I'll find that the patient's Medicare is fine.

Well, it is an electronic record so i have to consider that a pro. I really cannot think of any other pros.

Total Lack of Support. You cannot just call to speak to someone. You must first go through multiple questions and drop down boxes to direct and then you can receive an access code which is required to actually speak to someone. More often than not, the person isn't aware of how to help with your situation and has to go speak to someone else while you remain on hold.

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Billing is easy for us. I like the reminder call service. Entering a patient is easy as well

I definitely wish there was a better training for the templates. I struggle with 19 templates to extend our schedule quarterly and wish I could get assistance with a faster way to do this. We have 3 doctors and they come and go. This makes my job difficult.

Always connected with the details of my patient care. Handles everything everywhere including built in electronic prescribing. Handy app for smartphones. Streamlined and intuitive use. Works great with Dragon medical voice recognition software.

Always connected!

It is generally easy to use. A recent update in the last year, so the layout is much improved. It is pretty user-friendly.

First, there is not enough security in terms of being able to secure certain types of notes to keep them from being accessible to people within your network. Second, when you send patient cases back and forth, there is no notification of new notes on an open case.

Easy to enter patient data and I like that there is a tab to access meaningful use as a reminder for screenings/vaccines/etc. that the patient is due for. Also excellent for maximizing billable services.

I don't like that you can't be in the patient's chart and keep the daily schedule open on the side to keep track of patient arrivals while you are charting.

The software is user friendly and intuitive.

Customer service, support, RCM. There is an overall lack of accountability with this company.

Cloud based - easy to work from home, updates show up automatically. Fantastic support!!! Flow of the patient visits are nice. Easy to see current and historical prescriptions.

Searching for inbox faxed documents is not easy. Faxing out only to a single recipient.