AWARDS Features

AWARDS

Human services software for behavioral health and I/DD.

4.47/5 (32 reviews)

AWARDS Feature Summary

  • Appointment Scheduling
  • Assessment Notes
  • Automatic Reminders
  • Billing System Integration
  • Case List Management
  • Child Welfare Management
  • Claim File Documentation
  • Claims Processing
  • Client Chart Audit Tools
  • Client Surveys
  • Compliance Tracking
  • Custom Field Tracking
  • Document Scanning
  • E-Prescribing
  • E-Prescribing
  • EDI
  • EHR
  • EMR / EHR
  • EMR / EHR Integration
  • EMR HL7 Bridge
  • EMR/EHR
  • Electronic Claims
  • Electronic Health Record
  • Electronic Remittance
  • Electronic Signature
  • Electronic Statements
  • Eligibility Verification
  • Graphical Assessments
  • Group Notes
  • HIPAA Compliant
  • Home Health Management
  • Initial Assessments
  • Insurance Verification
  • Invoice History
  • Medical Billing
  • Medical History Records
  • Medical Record Integration
  • Medicare Reimbursement
  • Medication Tracking
  • Membership Management
  • Multi-Problem Registry
  • Multiple Fee Schedules
  • Patient Records
  • Patient Records Management
  • Patient Scheduling
  • Patient Self Assessment
  • Payor Contracts Analysis
  • Physician Order Entry
  • Physician Scheduling
  • Prescription Drug Database
  • Prescription Writing
  • Printable Monthly Statements
  • Printable Receipts
  • Provider Credentialing
  • Referral Management
  • Rehabilitation Management
  • Remittance Advice
  • Resident Assessment
  • Self Payment
  • Staff Scheduling
  • Team Notes
  • Time Tracking
  • Transaction Management
  • Treatment Planning
  • Treatment Plans
  • Wait List Management

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Case Management
Claims Management
Client Management
Clock In / Out
Compliance Management
Contact Database
Contact History
Contact Management
Custom Forms
Customizable Reporting
Document Management
Employee Database
Employee Management
Employee Time Tracking
Event Logs
Event Scheduling
Human Resource Integration
Incident Management
Multi-Location
Password Management
Payroll Management
Progress Reports
Real Time Notifications
Records Management
Reminders
Reporting & Statistics
Role-Based Permissions
Salary History
Scheduling
Search Functionality
Task Management
Task Scheduling
Time Off Requests
Training Management
Training Record Management
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Case Management
Claims Management
Client Management
Clock In / Out
Compliance Management
Contact Database
Contact History
Contact Management
Custom Forms
Customizable Reporting
Document Management
Employee Database
Employee Management
Employee Time Tracking
Event Logs
Event Scheduling
Human Resource Integration
Incident Management
Multi-Location
Password Management
Payroll Management
Progress Reports
Real Time Notifications
Records Management
Reminders
Reporting & Statistics
Role-Based Permissions
Salary History
Scheduling
Search Functionality
Task Management
Task Scheduling
Time Off Requests
Training Management
Training Record Management
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Case Management
Claims Management
Client Management
Clock In / Out
Compliance Management
Contact Database
Contact History
Contact Management
Custom Forms
Customizable Reporting
Document Management
Employee Database
Employee Management
Employee Time Tracking
Event Logs
Event Scheduling
Human Resource Integration
Incident Management
Multi-Location
Password Management
Payroll Management
Progress Reports
Real Time Notifications
Records Management
Reminders
Reporting & Statistics
Role-Based Permissions
Salary History
Scheduling
Search Functionality
Task Management
Task Scheduling
Time Off Requests
Training Management
Training Record Management
Workflow Management
Visit WebsiteCompare App

AWARDS Feature Reviews

25 reviewers had the following to say about AWARDS's features:

Nancy Batchelder

Product Review - Foothold AWARDS

2020-03-09

We also find the HelpDesk people to be very accommodating when they can, and the new HelpDesk feature (using email) has been great so far!

Pros

One feature that has made a positive impact is the Reporting capabilities.

Cons

Our process requires staff to sign their progress notes after review; once staff click "Save Note," the system automatically sends the notification that they have a note to review, but, they've already signed the note.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Logan Lewis

The benefits of AWARDS

2019-04-10

Compliance chart auditing and UR can be done without having to travel to various sites.

Pros

The ease with which you can incorporate required regulatory documentation into the EHR. The benefit of AWARDS working with licensing and regulatory agencies to assist providers in meeting documentation requirements

Cons

The inflexibility with the use of various signature pads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Amato

Intuitive and Easy to Use

2018-06-06

Pros

We have over 15 programs all with different reporting requirements using AWARDS. Management staff are able to monitor programs using key word alerts which are generated daily.

Cons

As it is web based there can be a glitch here and there however, once reported Foothold will insure that this is fixed in relatively short period of time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael Gelfand

Working with Foothold has been great. Using AWARDS has made helped us streamline documentation.

2018-06-04

Pros

The documentation, auditing and compliance features features have been a great asset.

Cons

Some functions require much data entry, and this can be cumbersome. The billing builder functionality has a very large learning curve, and Foothold limits some functions to very few users such as Form Builder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Marsteller

A successful transition from paper charts to electronic health records

2020-03-09

The system is customizable in many ways.

Pros

Our implementation consultants were highly supportive throughout the agency's transition from paper charts to electronic records.

Cons

Employees report it would be much easier to have clients/families sign documents if there was a phone app or better flow of signatures.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Lewis

A non profits must have

2019-04-10

Having an electronic record with an agency that understands the software that is needed is priceless.

Pros

This electronic health record ensures compliance with State regulation and document procedures.

Cons

I wish that I had signed a contract sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Theresa Moran

Great Experience

2020-02-03

AWARDS has been a great case management system for my organization.

Pros

The software is easy to use across all levels of the organization and is easily customized within the organization without having to seek extra help.

Cons

While creating forms for the agency is easy, it can become tedious if you have a form when you have a repetitive question.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Dubin

Highly Recommend AWARDS

2020-02-04

After using the same charts and processes for many years the transition has been relatively painless.

Pros

The system is pretty user friendly as well and the reporting feature is fantastic.

Cons

There are random areas of AWARDS that can't be changed and some workflows that seem to add extra steps unnecessarily.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bessy Portillo

Solid quality, user-friendly, flexible for reporting!

2020-02-28

The relationship/trust building at the beginning was essential for the buy in. Thankfully that foundation was well established and continues to this day.

Pros

Absolutely simplified and saved time on billing tasks.

Cons

Our agency chooses not to use the calendar feature due to it's complexity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele Meyer

Customization, Collaboration, and Overall Utilization

2020-02-20

We have partnered with [SENSITIVE CONTENT HIDDEN] to meet on a regular basis to discuss and/or review topics such as AWARDS updates that affect the IDD population, Medicaid updates, regulatory compliance, enhancements, etc.

Pros

This in addition to having the ability to set up rules and parameters around progress note data entry, e-signing, and billing configurations.

Cons

One example: The ISP (Individual Service Plan) and SDR (Service Detail Report) in iRecord show the billable units per calendar year (or set period of time).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Kelly

MIxed, but for the most part good. Easy to use but a bit outdated.

2018-05-21

Easily pull reports. Having to constantly use backdating is a bit annoying but that may be part of our individual account, I'm not sure as I'm not an administrator for it.

Pros

It can be pretty intuitive for simple tasks and reports are easy to pull but not super detailed.

Cons

If you make a mistake while entering a service you have to start from the beginning, but for others you can click back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Marissa Fanelli

Longtime User

2020-02-03

The software has solved many of our operational needs, regulatory compliance, and documentation of service provision.

Pros

She is direct and honest about what options and customization are available. The billing team at Foothold Technology is always willing to assist with technical details.

Cons

I always want more options and more features! We are fully committed to using technology to problem solve internal and community challenges. I am always asking for more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisanne Finston

Couldn't be happier!

2020-02-21

Foothold Technology is not a transactional enterprise, they are a real partner in human services!

Pros

AWARDS is an easy to use, comprehensive tool designed for human services organizations.

Cons

Not the fault of the software, but as we are located in Massachusetts we have specific document requirements that were preset in AWARDS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adele Agin

Changed My Life

2020-02-07

Pros

The software has actually made the management of my agencies, much easier.

Cons

At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dani Lieberman

AWARDS Review

2019-04-29

Overall we have had a good experience with AWARDS. We've had a consistent Project Manager since implementation 10 years ago. The helpdesk staff are responsive and helpful. My only criticism is that sometimes Foothold will make changes to the system without consultation with users. Obviously not every enhancement and upgrade needs user approval but for ones that have massive impact on users, there should be a forum for discussion and piloting. Sometimes they do this but not always.

Pros

This form can then be added to different parts of the systems such as client face sheet, progress notes, etc.

Cons

For example, there is a charting timetable where reminder events can be scheduled so that staff get tickler alerts.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Gniewkowski

Very User Friendly

2020-02-24

I would recommend Awards to any social service agency that wants to build a relationship with their EHR vendor and work closely with them over the years.

Pros

As an administrator I like the ability to customize my reports and build forms that I need for my programs.

Cons

The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John Kulesza

Excellent Customer Relations

2020-02-25

When we began billing Medicaid we began using the billing builder.

Pros

The best feature I believe has to do with it's form builder & report builders that allows an organization to customize the look & feel of the software, data collection as well as collect data point information.

Cons

Of course there are changes that our organization has championed in relation to the software. Sometimes Foothold administration doesn't agree or designates a change plan they do agree with as a low priority. That can at times be frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Darlene Podolak

Unity House of Cayuga County, Inc

2019-04-24

We have utilized AWARDS fora portion of our billing.

Pros

All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful.

Cons

There have been a few times when we had hoped to create a form that mirrored on in AWARDS, but found that it would lack the same functionality. We were able to develop an acceptable work-around, but it delayed the roll-out by a month or two. Years ago, I would have had more "least-liked" parts, but the improvements in the last couple years have made a big difference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed Carpenter

Excellent EHR for Behavioral Health Agencies

2015-03-05

PROS: -Easy to use, easy to train, online help facilities always available -Powerful FormBuilder lets you create your own forms and make changes as needed -You can report on virtually anything you enter, even data on custom forms -All items related, no need to enter the same information twice for a client -Billing integration saves you time and money while reducing errors and increasing revenue -Integrated HIPAA compliant messages module to communicate with staff while including sensitive client information -Updates in functionality every month always bring new or enhanced features -Staff is always very responsive to new ideas and very quick with support when there is a problem -Our staff loves the much faster input of Group Notes and Progress Notes as well as the ability to view/edit notes from any location -Tickler messages are sent to each staff warning them of upcoming service plans or other assessments that are due for clients on their caseload -Supervisors can be set to receive all messages to oversee an entire program or agency CONS: -Very minor things still on the wish list that do not prevent us from doing our job or meeting requirements from our payers (such as design and layout).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Scott Auwarter

Foothold AWARDS

2019-04-05

We use AWARDS for many different programs. The software has helped the organization's infrastructure and lead to additional growth.

Pros

The software is not only easy to use and customizable , but it can simultaneously satisfy multiple funding source requirements which saves an enormous amount of time.

Cons

There are no significant limitations. The software is affordable and ideal for organizations that have to satisfy HUD HMIS requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Lalli

AWARDS (Foothold Technology Review)

2019-04-09

Exceptional. Foothold's "behind the scenes" staff are always available and receptive to our needs. It's a fantastic product and speaking as a non profit provider, I couldn't imagine using any other software. HIGHLY recommend.

Pros

The systems flows seamlessly with our annual reporting needs (actually produces our reports) and safeguards all our information.

Cons

There really is not anything I do not like about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Schweitz

12+ Years

2015-03-06

Meaningful Use Certification and HIPAA compliance are also big factors in choosing AWARDS.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Astrid Herrera

So many different programs

2020-02-07

While I didn't get certified until a few years ago, it was an easy enough system that I could be an administrator for my agency and really create processes that streamlined my programs.

Pros

Creating reports is easy and any type can be made!

Cons

The system has so much more potential and while they are trying to improve each section, I wish it would be faster but not from lack of trying. There just isn't enough time in the day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James Haynes

Overall satisfaction

2015-03-06

It helps me immensely in data collection of vital information and ability to generate a variety of demographic and statistical reports for my program.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1001-5000 employees)

It's okay

2018-08-31

Pros

It's customizable, and easy enough to use the parts of that you use all the time.

Cons

It's not intuitive. There could be more helpers to know what's in there and to be found.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more