Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about AWARDS's features:
We also find the HelpDesk people to be very accommodating when they can, and the new HelpDesk feature (using email) has been great so far!
Pros
One feature that has made a positive impact is the Reporting capabilities.
Cons
Our process requires staff to sign their progress notes after review; once staff click "Save Note," the system automatically sends the notification that they have a note to review, but, they've already signed the note.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Compliance chart auditing and UR can be done without having to travel to various sites.
Pros
The ease with which you can incorporate required regulatory documentation into the EHR. The benefit of AWARDS working with licensing and regulatory agencies to assist providers in meeting documentation requirements
Cons
The inflexibility with the use of various signature pads.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
We have over 15 programs all with different reporting requirements using AWARDS. Management staff are able to monitor programs using key word alerts which are generated daily.
Cons
As it is web based there can be a glitch here and there however, once reported Foothold will insure that this is fixed in relatively short period of time.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
The documentation, auditing and compliance features features have been a great asset.
Cons
Some functions require much data entry, and this can be cumbersome. The billing builder functionality has a very large learning curve, and Foothold limits some functions to very few users such as Form Builder.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
The system is customizable in many ways.
Pros
Our implementation consultants were highly supportive throughout the agency's transition from paper charts to electronic records.
Cons
Employees report it would be much easier to have clients/families sign documents if there was a phone app or better flow of signatures.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Having an electronic record with an agency that understands the software that is needed is priceless.
Pros
This electronic health record ensures compliance with State regulation and document procedures.
Cons
I wish that I had signed a contract sooner.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
AWARDS has been a great case management system for my organization.
Pros
The software is easy to use across all levels of the organization and is easily customized within the organization without having to seek extra help.
Cons
While creating forms for the agency is easy, it can become tedious if you have a form when you have a repetitive question.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
After using the same charts and processes for many years the transition has been relatively painless.
Pros
The system is pretty user friendly as well and the reporting feature is fantastic.
Cons
There are random areas of AWARDS that can't be changed and some workflows that seem to add extra steps unnecessarily.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The relationship/trust building at the beginning was essential for the buy in. Thankfully that foundation was well established and continues to this day.
Pros
Absolutely simplified and saved time on billing tasks.
Cons
Our agency chooses not to use the calendar feature due to it's complexity.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We have partnered with [SENSITIVE CONTENT HIDDEN] to meet on a regular basis to discuss and/or review topics such as AWARDS updates that affect the IDD population, Medicaid updates, regulatory compliance, enhancements, etc.
Pros
This in addition to having the ability to set up rules and parameters around progress note data entry, e-signing, and billing configurations.
Cons
One example: The ISP (Individual Service Plan) and SDR (Service Detail Report) in iRecord show the billable units per calendar year (or set period of time).
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Easily pull reports. Having to constantly use backdating is a bit annoying but that may be part of our individual account, I'm not sure as I'm not an administrator for it.
Pros
It can be pretty intuitive for simple tasks and reports are easy to pull but not super detailed.
Cons
If you make a mistake while entering a service you have to start from the beginning, but for others you can click back.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The software has solved many of our operational needs, regulatory compliance, and documentation of service provision.
Pros
She is direct and honest about what options and customization are available. The billing team at Foothold Technology is always willing to assist with technical details.
Cons
I always want more options and more features! We are fully committed to using technology to problem solve internal and community challenges. I am always asking for more.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Foothold Technology is not a transactional enterprise, they are a real partner in human services!
Pros
AWARDS is an easy to use, comprehensive tool designed for human services organizations.
Cons
Not the fault of the software, but as we are located in Massachusetts we have specific document requirements that were preset in AWARDS.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
The software has actually made the management of my agencies, much easier.
Cons
At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already).
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall we have had a good experience with AWARDS. We've had a consistent Project Manager since implementation 10 years ago. The helpdesk staff are responsive and helpful. My only criticism is that sometimes Foothold will make changes to the system without consultation with users. Obviously not every enhancement and upgrade needs user approval but for ones that have massive impact on users, there should be a forum for discussion and piloting. Sometimes they do this but not always.
Pros
This form can then be added to different parts of the systems such as client face sheet, progress notes, etc.
Cons
For example, there is a charting timetable where reminder events can be scheduled so that staff get tickler alerts.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I would recommend Awards to any social service agency that wants to build a relationship with their EHR vendor and work closely with them over the years.
Pros
As an administrator I like the ability to customize my reports and build forms that I need for my programs.
Cons
The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
When we began billing Medicaid we began using the billing builder.
Pros
The best feature I believe has to do with it's form builder & report builders that allows an organization to customize the look & feel of the software, data collection as well as collect data point information.
Cons
Of course there are changes that our organization has championed in relation to the software. Sometimes Foothold administration doesn't agree or designates a change plan they do agree with as a low priority. That can at times be frustrating.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We have utilized AWARDS fora portion of our billing.
Pros
All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful.
Cons
There have been a few times when we had hoped to create a form that mirrored on in AWARDS, but found that it would lack the same functionality. We were able to develop an acceptable work-around, but it delayed the roll-out by a month or two. Years ago, I would have had more "least-liked" parts, but the improvements in the last couple years have made a big difference.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
PROS: -Easy to use, easy to train, online help facilities always available -Powerful FormBuilder lets you create your own forms and make changes as needed -You can report on virtually anything you enter, even data on custom forms -All items related, no need to enter the same information twice for a client -Billing integration saves you time and money while reducing errors and increasing revenue -Integrated HIPAA compliant messages module to communicate with staff while including sensitive client information -Updates in functionality every month always bring new or enhanced features -Staff is always very responsive to new ideas and very quick with support when there is a problem -Our staff loves the much faster input of Group Notes and Progress Notes as well as the ability to view/edit notes from any location -Tickler messages are sent to each staff warning them of upcoming service plans or other assessments that are due for clients on their caseload -Supervisors can be set to receive all messages to oversee an entire program or agency CONS: -Very minor things still on the wish list that do not prevent us from doing our job or meeting requirements from our payers (such as design and layout).
We use AWARDS for many different programs. The software has helped the organization's infrastructure and lead to additional growth.
Pros
The software is not only easy to use and customizable , but it can simultaneously satisfy multiple funding source requirements which saves an enormous amount of time.
Cons
There are no significant limitations. The software is affordable and ideal for organizations that have to satisfy HUD HMIS requirements.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Exceptional. Foothold's "behind the scenes" staff are always available and receptive to our needs. It's a fantastic product and speaking as a non profit provider, I couldn't imagine using any other software. HIGHLY recommend.
Pros
The systems flows seamlessly with our annual reporting needs (actually produces our reports) and safeguards all our information.
Cons
There really is not anything I do not like about the software.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
While I didn't get certified until a few years ago, it was an easy enough system that I could be an administrator for my agency and really create processes that streamlined my programs.
Pros
Creating reports is easy and any type can be made!
Cons
The system has so much more potential and while they are trying to improve each section, I wish it would be faster but not from lack of trying. There just isn't enough time in the day.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It helps me immensely in data collection of vital information and ability to generate a variety of demographic and statistical reports for my program.
Pros
It's customizable, and easy enough to use the parts of that you use all the time.
Cons
It's not intuitive. There could be more helpers to know what's in there and to be found.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
