Foothold Reviews

The work flow fits us well. It is easy to teach new hires because after hitting update the prompts are easy to know where to go next.

Some of the report features will not allow you to use the back button. It takes you back to having to start over for each program you are trying to run.

How user friendly and easy to learn it is.

the white space when creating documents that it takes up and make documents significantly long.

flexibility to use the form builders and the reporting. I can create anything I need and get data out of the system easily.

It does not integrate well with Dr's First and Carasolva, or maybe they don't play well together? Also the product needs a patient portal to push forms to clients collect payments and send appointment reminders.

Customer Service and being very responsive to our needs at the County. [sensitive content hidden] was there for Bergen County when we first initiated Foothold Technology HMIS system

There are times when we experience delays due to HUD updates which can be frustrating, but overall they get it done.

I do like how easy it is to use the product.

I do wish there were ways to import exactly what information you need in the report builders. Some of the builders have options that others do not, and it does make some of our reporting difficult to do. If there was a way to pull exactly and only exactly the information I want onto one report, it would be perfect. I also would like to learn more about the Medicaid part of Foothold that I don't think we have access to.

AWARDS (Foothold Technology) was our company EHR at some point, but then RMA became our EHR. We use AWARDS for our department to serve as an internal roster system and to provide e-consent values to the Bronx RHIO and Healthix.

No cons noted using Foothold Techonology.

The multiple reports to choose from for different data points.

The Billing Builder Setup, so time consuming and outdated.

Foothold AWARDS is easy to use, responsive to regulatory changes, excellent service and help desk. It is comprehensive and allows for electronic records. Access is permission based and allows for HR, Quality Improvement, auditing, billing and programs to work in one system. The team is always working on the next improvement.

Billing module can be difficult to achieve functionality, it is scheduled for an update in the near future.

The ease of making reports, any information that goes into Foothold, you can report out on. The Form Builder and Plan Builder is so easy to use and the scheduling with the Charting Timetable is fantastic. It is a very intuitive EHR.

Would like that all forms notify the signers that they have something to sign. Really looking forward to a portal for the people supported so guardians can sign there and would just like a tweak to the progress notes so you could check off a goal and then have a textbox directly under it so staff can note how they assisted them and then go on to the next goal. But this is the best EHR we have ever used.

Foothold Technology is a platform that can be modified to meet an agencies specific needs. It offers an easy-to-use platform for staff of various backgrounds and education level.

Sometimes it takes a while to get helpdesk issues resolved.

Thank you for highlighting the adaptability of Foothold Technology to cater to specific agency needs. We're thrilled to provide an easy-to-use platform for diverse staff backgrounds. Your feedback is appreciated as we strive for continual improvement.

Hands down, the reporting function. The different ReportBuilders offer an amazing amount of customization options and virtually every field in AWARDS is reportable.

Our agency struggles with the Plans and Reviews module, as it is not super user-friendly or intuitive.

Thank you for acknowledging our robust reporting capabilities! We're delighted that you find our ReportBuilders customizable and comprehensive. At Foothold Technoloogy, continual enhancement of user experience is a priority, and your valuable feedback contributes significantly to our ongoing improvements. We truly appreciate your input!

Foothold's customer service is excellent and they are at the forefront of new products and system usage.

The design of the bed inventory is complicated and difficult to manage. I understand that it is the design required by the federal agency, but it is tedious to update the inventory changes.

Thank you for the fantastic review! We're thrilled you find our customer service top-notch and AWARDS versatile. Glad our user-friendly system helps manage data efficiently and aids in report generation for funding programs. Your feedback is invaluable as we strive to enhance our services further!

This product is very easy to use for all staff; including Direct Support Professionals, Managers, Executive Leadership, and Fiscal staff. The integration with existing business processes was a relatively smooth process. Our implementation specialist was wonderful in working with us to develop forms and adjust processes to work within AWARDS. The BillingBuilder took quite some time to set up and test...

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There are a few identified areas of AWARDS that we'd like to see improved upon. One, is that we'd like a way to "turn off" the internal notification tied to the new E-Signatures Configuration for Progress Notes. Our process requires staff to sign their progress notes after review; once staff click "Save Note," the system automatically sends the notification that they have a note to review, but, they've...

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AWARDS permits programs and services to be developed and configured independently or globally. The formbuilder feature permits our agency to develop forms in the format we like, which certainly eased the implementation period. Reportbuilder provides opportunity for reports to be built specific to the user, program or agency based off of (pretty much) any field that is entered in to the system....

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AWARDS does not have a mobile app for phones. Although the site is accessible from a mobile device, it is difficult to navigate the site on a small mobile devices while in the field. Employees report it would be much easier to have clients/families sign documents if there was a phone app or better flow of signatures. In addition, we have encountered a few issues surrounding e-signatures and alerts when a form is ready to be signed. We report these concerns to the helpdesk and they are always attentive; however, it is in this 'con' area because it has been an issue that we have encountered on more than 3 occasions. The help desk always resolves the problem, until it comes up again.

Absolutely simplified and saved time on billing tasks. Form Builder is also an indispensable feature for our agency. We constantly build customized forms/reports to assist is funding/accountability efforts. In addition Help Desk could respond a bit faster at times.

Our agency chooses not to use the calendar feature due to it's complexity.

We have used the software so long that it has naturally integrated into our organization. Like with every EHR there are periodic glitchs. Customer support has been excellent. Between the Helpdesk staff and our monthly meetings with our Foothold analyst we are usually able to resolve things quickly. The best feature I believe has to do with it's form builder & report builders that allows an organization to customize the look & feel of the software, data collection as well as collect data point information.

Of course there are changes that our organization has championed in relation to the software. Sometimes Foothold administration doesn't agree or designates a change plan they do agree with as a low priority. That can at times be frustrating.

Awards is easy to use for our front line staff. Training is quick and simple to get them started. The software is very user friendly in a point and click capacity for staff. As an administrator I like the ability to customize my reports and build forms that I need for my programs.

Some of the areas of the software are very old and clunky. They need to be updated and the response to where the company is on updating them isn't great. The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention.

It is very simple to use. There are customizations that you can create for your own purposes. The team is easy to speak with and I appreciate that they really have a focus on quality.

I keep in perspective what I would be getting often for much more money and realize there is very little I don't like.

AWARDS is an easy to use, comprehensive tool designed for human services organizations. We spent years researching options and carefully considering the move from paper to digital, and finally selected AWARDS. In addition to the program having a wide array of important features (including outcomes reporting), it is affordable, can be easily customized and the customer service and support of the Foothold team is superb!

Not the fault of the software, but as we are located in Massachusetts we have specific document requirements that were preset in AWARDS. Our required paperwork limited us slightly in making full use of the AWARDS platform.

The AWARDS program affords us opportunities to build forms to capture critical data and then run reports on that data for meaningful use when communication with doctors, nurses, dieticians, and medical or behavioral specialists. This in addition to having the ability to set up rules and parameters around progress note data entry, e-signing, and billing configurations.

The inability to have interoperability with the NJ Depart of Human Services Department of Developmental Disabilities, and more specifically with the iRecord system. If there were interoperability between these two programs running utilization reports would capture the data in which is impossible today. One example: The ISP (Individual Service Plan) and SDR (Service Detail Report) in iRecord show...

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I could go on and on about the benefits of Foothold's Awards program. It is very easy to use. Change is hard for everyone and my staff was nervous about it but all migrations (for many program) couldn't have been easier. Of great importance to me was the tech support. I never have to wait to address a question or to get clarification. The software has actually made the management of my agencies, much easier. I have explored areas of productivity that I never thought was possible. Everything we need to provide services is easily in one place. We have successfully used Awards in various applications and it has been successful with each.

At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already).

I have worked at several big agencies that have a multitude of types of programs, state regulations and internal regulations that this system allows me to gather information from all on a consistent basis. Creating reports is easy and any type can be made! I can create reports for the board or for individual front line staff to give them feedback. I can look at one program, subset of programs by type or all at once (homeless, veterans, DV, shelters, incidents, senior, meals on wheels, group homes, etc.)

The system has so much more potential and while they are trying to improve each section, I wish it would be faster but not from lack of trying. There just isn't enough time in the day.

What I like best is that AWARDS has a feature called "formbuilder" which literally does what the name implies. I can take any existing form my organization uses and "build" it into AWARDS using a user friendly platform to select drop down boxes, text boxes, etc. This form can then be added to different parts of the systems such as client face sheet, progress notes, etc.

A few parts of the system are clunky. For example, there is a charting timetable where reminder events can be scheduled so that staff get tickler alerts. However, this module doesn't "talk" to the module where the actual event (an assessment, for example) is actually done. So the process of keeping the timetable updated with completion dates is a totally manual process. It would be more efficient for staff if this was automated like their PlanBuilder (Treatment/Service Plan)module is.

Switching from paper records to Awards was a simple process for our organization. There was a lot of support from Foothold Technology and they were there to guide us through each step of the process. They were always available and responsive to our questions. Awards was easy for our staff to learn and navigate. The options for adding our own forms and customizing areas was one of the reasons we decided to purchase Awards.

We are very happy with Awards. One of the features we would like to see is an easier way to print an entire record. While you can do this now, there are a few steps to go through, making it a little more time consuming. I am confident that this feature will be available in the future. In our experience with Foothold, they seem to really listen to the customer feedback and make changes based on user experience.

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