AxisCare vs MatrixCare Home Health & Hospice Comparison

The ability to customize each feature based on the needs of the positions is highly useful. Also, the fact that AC was made by home health care owners, for home health care owners, means they know what matters.

The Forms section needs upgrading. Staff can't sign incident reports and the application for employment doesn't do us much good. We have to use other software for that.

Hi Isaac, Thank you for leaving this thoughtful review. We are so pleased to hear that AxisCare's customizability has benefited your agency. We are constantly improving our software, so your feedback is greatly appreciated. Thank you again for your review Isaac and we look forward to serving your agency for years to come! -The AxisCare Team

It was a very useful app and an easy way to request a health caregivers at home

It was an easy software to use it so you will not have any problem to use it

Hi Islam, Thank you for taking the time to review AxisCare! I'm so happy that you have found the software easy to use. Our team is thankful for you and your agency! -The AxisCare Team

Very intuitive and easy to use, cost effective, handles everything I need for my home health agency.

Don't like that you can only put when a caregiver is NOT available vs when they ARE available, it just isnt the way I am used to thinking about locating caregivers and much easier to enter when they are available vs putting in all the times they are NOT available.

One Place stop for all day to day operations Easy look up for Clients ADLs Multiple users can run the system at once

Setting up the GPS for Aids On line training sometimes too much info to watch for 45 minutes You save everything by clicking the save button. Should save automatically once info is submitted

I really like the easy options available for clocking in and out of my shift. I also appreciated that it was easy to use with other features.

I do wish they had a w2 option, like something that can keep track of texas and withdrawals for tax returns.

Simplified affordable pricing, easy to use interface and no lag time, quick customer support, growing features & improvements.

Not quite full scale for a standard home health agency offering full array of services. Geared more toward respite care and hourly CNA care needs, so some features don't exist, but can be worked around.

The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

As a Medical Assistant that is charge of the schedules for over 130 home health clients and more than 50 caregivers, I use AxisCare every day, ALL day. The ease of seeing what needs to be covered and who is where (and when) is absolutely amazing. All the information needed on each client and caregiver is easily accessed and when information needs to be changed it is no problem. i LOVE working with AxisCare!!

The certification alerts are not always accurate. Caregivers have received alerts that a certain certification has expired even after it has been updated in the system, usually it is one that says "no notification" which is even more strange.

I like that this product is easy to learn and easy to use. It makes it simple to input new clients and streamlines the Home Care process. I enjoy how we can use Telephony and scheduling with the same system to tract the ADL's for our clients.

How there are some glitches in certain screens. Home screen shows some visits unassigned but they are assigned.

I love the mobile app, it allows my staff to chart at the bedside, POC and the scheduling is tops! Also the schedule lets you do the whole year of repetitive visits.

That it cannot do invoicing in stand alone mode! Also, as administrator, i cannot log in via the mobile app because it tells me I am not a caregiver, but I only wanted to test it before my staff did.

Super easy to learn! Has everything needed for In Home Care.

Not really anything, all questions were easily answered.

Support is excellent. Support team is very knowledgeable and willing to assist until the issue is solved. Product is easy to use and always improving

More online reference videos. Updated and short reference tips sent to clients consistently. Maybe home care tips and or ideas for agencies.

Great program! It has made the management of our home care agency so much smoother.

Wish there were more functions such as allowing caregivers to see their hours/pay calculations on the app, there is no administrative app that could be checked easily from the phone, the payroll is a little complicated

The current features and future possibilities of what the software can provide to home care agencies.

The look and ease of the display of information makes the product easy to use for most staff. Staff unfamiliar with home care software will need to be trained and be updated on a regularly basis.

Easy to use and customization of tabs and pages. You get good value for a great product comparable to the best competition out there.

User interface needs improvement. No mobile access for admin users. Would be very helpful if this feature is included.

The service we have received form Axis Care is outstanding. They have gone above and beyond to accommodate the needs of my organization. We are a big company with many caregivers and clients. We are coming from another software that we had a bad experience with. Axis Care has done everything within their power to make this a transition for us.

There are some features we would like to see added to the system, like weekly schedules that filter over to the care plans and some other things. But I have confidence that the feature requests we have requested will be added to the system soon.

Functionality of the product is great. It solves the main problems that Home care agencies have with scheduling

Wish features were added more often. I have recommended a few that i know i would use every day, but haven’t heard back about them.

It offers everything you need to operate your Home Care Business. It is cost effective to use AxisCare.

Currently, I do not have any cons with the service. Do as much of the training as possible to get the most use of what they offer.

Comparability

No cons were added to this review

So far, it has almost all capabilities that I can see a need for...& what’s not quite integrated yet, it seems they’re always working on those types of improvements.

It’s a bit difficult to navigate for true beginners. It’s a bit bland in terms of interface, but the functionality for Home Care seems about all there.

It's effective and allows us to better tracking of information and is a excellent resource in the home care field

Nothing really just when theere are outages .other wise this program has really helped me be more efficient and effective with documents.

Understands Home Care key feature which is schedule, search and I can create my own form is nice and awesome.

No cons were added to this review

Chisung, I’m glad we have been able to connect after the posting of this review. We have put a lot of effort and resources into our customer service lately (implemented a new ticketing software, new phone system, etc), and our reps being rude to you is unacceptable. I will make sure it is addressed immediately. You have been a client of ours a long time, and we greatly appreciate your business. I want to make sure this issue is addressed and you enjoy your experience with us every time you call. I look forward to talking with you again soon.

It is easy to use and the information I need is right at my fingertips. I really like the home page.

Sometimes the updates are untimely and when it shuts down for whatever reason it is very hard to do business

It's an inexpensive option for home care management. Has an app for caregiver use. easy clock in and clock out feature.

No app for administrator use. New Calendar view is no good. Calender view is obstructive and takes more time to go through.

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.