App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

AxisCare Logo
AxisCare
4.7
(657)

Write a review

Empowering Home Care Through State-of-the-Art Software

visit website

(8)

AxisCare Features

Features Summary

Functionality

4.3

/5

657

Total features

67

4 categories

AxisCare features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling

Common features of Home Health Care software

API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management

Price starts from

150

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

657

Price starts from

150

Per month

visit website

Total Features

67

Unique features

  • Monitoring

  • Payroll Management

  • For Nursing Homes

  • Third Party Integrations

Functionality

4.4

/5

2.5K

Price starts from

29

Per month

visit website

Total Features

119

Features in Common

33

Unique features

  • Multiple User Accounts

  • Collaboration Tools

  • Security Auditing

  • Single Provider Practice

Functionality

4.5

/5

534

Price starts from

119

Per month

learn more

Total Features

30

Features in Common

10

Unique features

  • Remittance Advice

  • SMS Messaging

  • Video Conferencing

  • Charting

Common AxisCare comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

the cutomer support and billing is terrible

Reviewed 3 years ago

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros

The prodcut itself is not bad for the money but the service is terrible

Cons

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled....

Vendor response

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Responsive, deep infrastructure. Unfortunate name.

Reviewed 2 years ago

One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Pros

Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Cons

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AxisCare: A company that exceeds the common standards of customer service

Reviewed 2 years ago

Integration was seamless. My branch was the pilot branch for Family Resource Home Care. [SENSITIVE CONTENT HIDDEN] made the trip here personally (Moscow, Idaho- Spokane, WA) to assist with our go live. [SENSITIVE CONTENT HIDDEN] are professional, knowledgeable and extremely friendly. I would highly recommend AxisCare not only for it's features, but also because the team behind Axis Care is exceptional.

Pros

AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.

Cons

As we find features we may want to add or that could be useful, AxisCare works with us on adding enhancements. The cons are only that it takes time to get several features up and running.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love the system!

Reviewed 2 months ago

Set up and training was excellent and everyone with customer service has been great to deal with!

Pros

AxisCare is very easy to use on both the Administrators end and out in the field.

Cons

So far I have no cons. We have not run into an issues that were not easily handled.

Vendor response

Hi Greg, Thank you for taking the time to review AxisCare! We are thrilled that you have found our system easy to use, and that your transition has been seamless. Thank you again and we look forward to serving your agency for many more years! -The AxisCare Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Newer Client to AxisCare

Reviewed 2 years ago

It has been a lot to learn and I know we only have really comprehended a small portion of what we really need to properly utilize. But, I know there are people there to help even if they don't understand fully at the time.

Pros

The accessibility of the web based application. Being able to easily access it from any computer or phone is hugely beneficial. The App does fairly well with not crashing and not having many issues with clocking in and out. Seems more user friendly and less "need a degree to navigate" than past services we've used.

Cons

There isn't any auto verifying if the shift is clocked in/out close to the scheduled time. That's quite a pain. If they clock in within 5 min of the shift, we shouldn't be bothered to have to manually verify each and every shift. Training for actual use was not as detailed as it should be. More training video tutorials would be beneficial. Especially when fine tuning things (i.e. trying to understand...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AxisCare - One of the Best

Reviewed 2 years ago

We use AxisCare exclusively for both our Caregiver and Client experiences and documentation. Other than a few hiccups when we initially set our system up, AxisCare has been there the whole journey with us. When we have questions or need clarification with a specific feature, the Customer Support Team has been easy to work with.

Pros

We have been using AxisCare since we opened our office in 2019. It is very user friendly for my internal staff and my caregivers. We developed a very robust Operations Report used to track our growth and AxisCare reporting makes gathering the information quick and accurate. When the caregivers use the tool correctly, it makes our payroll and billing processes easy and efficient. Our office uses the "Chat" function daily to communicate with our caregivers and the Team Conversation feature allows our caregivers to communicate with each other and enhances the Caregiver Experience. Our clients are exceptionally happy with the Family Portal as it allows the families to stay abreast and active in their loved ones care

Cons

The one negative that seems to consistent across the board, is older caregivers do have a longer learning curve with getting acclimated to AxisCare, especially if they experience general difficulties with Smart Phone technology.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

I have used many systems and AxisCare is my favorite

Reviewed 2 years ago

AxisCare was a breath of fresh air when I moved over to Visiting Angels a years ago! It is the smoothest scheduling software I have used and I would suggest it to my former employers any day!

Pros

I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!

Cons

I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very good software system so fast paced work environment

Reviewed 2 years ago

AxisCare has been great. We switched from another software in Dec 2019 and so far I do not have any complaints. This has been a drastic improvement from our previous software.

Pros

AxisCare is so easy to use and my click time has decreased dramatically since switching to this software system. I love they have a caregiver app and how user friendly scheduling is. It makes my life as a scheduling manager much easier!

Cons

I do wish there was a way for caregivers to confirm the shifts on their schedule so you know they are checking their schedules and there are no conflicts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic Home Care Software! Scheduling Genius!!!

Reviewed 4 years ago

AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.

Pros

The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want. The app, which is both Apple & Android compatible, is wonderful....

Cons

Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

If you want great software with great customer service, choose AxisCare

Reviewed 2 years ago

It's been great. I have a team who I trained on it but now entrust the AxisCare support team to answer all their questions.

Pros

This is difficult to say because the software does so much. I moved from a competitor of theirs and I'd say the mobile app ease of use for Caregivers was the top reason.

Cons

We have different billing scenario needs but the support team ended up solving the problem with a custom solution. They will be working hard on the CRM module which needs work but is not why most people use AxisCare.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This IT Consultant Turned Home-care Provider Loves AxisCare

Reviewed 7 years ago
Pros

I like that AxisCare was built from the ground up to satisfy the needs of a Private Duty company. Instead of being something that tries to please all the people all the time, they have come up with a beyond robust platform that meets every need that I have in Home Care. From clients to caregivers, leads and referrals, messaging and telephony, it's all there and then some. The marketing portion of...

Cons

I can't think of anything I don't like about AxisCare or the company. I just wish more people knew about them and what an amazingly useful program it is for the management of my home care business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Scheduling Software Around

Reviewed 6 years ago

This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do. The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.

Pros

Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Cons

Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AxisCare is BY FAR the very BEST VALUE, it is the MOST VERSATILE, and BEST CUSTOMER SERVICE SOFTWARE

Reviewed 2 years ago

I could not be happier! I love this software, and my team members in all three offices do as well. New team members have been able to learn this system incredibly fast. I can't imagine us ever using anything else!

Pros

I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!

Cons

I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A click here aand click there!

Reviewed 2 years ago

I have had a fantastic experience with Axis Care my company now runs about 10 different sites from Axis Care. Everyone from the sales team to support have always been great! I have had a few issues with people responding in a timely fashion but for the most part it has been a great experience.

Pros

It streamlines the scheduling process. All I need to know and see is at the tip of my fingers. A click here a click there and bam its all there for me viewing comfort. No searching in multiple software for the information I need. It was easy to teach and train new office staff coming in how to use and the HELP videos are phenomonal.

Cons

All the changes. Don't get me wrong I love the changes once I learn to work with them, but I think there could be better warning of changes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

I used to have complaints over Axiscare but it has been developing and becoming more user friendly.

Reviewed 4 years ago

I do wish that we could have some kind of way to maybe press and hold shift or control then individually click each visit (or press and hold the left mouse button and then drag over visits) to adjust those times... kind of like in scheduling but you're doing it on the calendar itself. This would be really helpful for when you get an increase in hours for one month, it's that easy. Also since hours...

Pros

I really like how you can copy and paste visits where you used to have to make them individually. Yalls improvements have been great.

Cons

Axiscare has been running slow a lot lately. I know that that is sometimes out of any one person's control. I don't really have any cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Axis has made scheduling a more efficient process, and saved time.

Reviewed 5 years ago

Overall, AXIS is a great scheduling system, that has DEFINITELY added ease and efficiency to the job of the scheduler. And I should know, since I am the scheduler!!!

Pros

The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

Cons

There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AxisCare Provides a Competitive Advantage

Reviewed 6 years ago
Pros

After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the...

Cons

An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great System!

Reviewed 4 years ago

I know the owner of We Are Family Home Care spent a lot of time researching programs for our company. He felt this would be the best and streamline everything and I have to agree. My caregivers also agree! Some work for several agencies and truly are thankful to eliminate paperwork and have the app or computer access instead.

Pros

Axiscare is very easy to use and to understand, even for those with limited computer skills. Your customer representatives are so kind and helpful and will talk through any problems I may be experiencing. Everything transfers over from lead, to client with ease. The app is outstanding for caregiver use and helps us make sure all notes and ADL's are in on time. The group messaging is unique and a definite perk. I also love the time stamp on everything, it really helps deter any fraudulent activity.

Cons

The only thing I don't like is that the calendar was changed and I feel in some ways it is more difficult to maneuver. However, I do understand that since I use a laptop, this may be the reason.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elder Independence Home Care (Feather) User/Administrator Review of AxisCare

Reviewed 2 years ago

We are working on lowering our overtime per caregiver and we have utilized a feature in AxisCare to assist us with this.

Pros

The scheduling portion of the software is easy to utilize and schedule / change shifts.

Cons

There are no features to track or record follow up visits, or "deadlines" for clients. The certification feature under caregivers tracks drivers license expiration, etc. It would be useful to have a feature like this under clients as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Service Coordinator and Scheduler

Reviewed 2 years ago

The software has really help with our effectiveness and organization of supports.

Pros

The automated accounting piece for billing and payroll. Potential employees applying directly on line, the messaging to interact with staff. Clock in and out system is really good. Kilometers and expense input is really good as well.

Cons

Administrators should get some sort of notification when shift has been picked or accepted by some one.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software with ease to use

Reviewed 2 years ago

We have been using axiscare since starting of 2019. Since EVV was new in Virginia, Asixcare did its best to incorporate any changes that was made by the state. The customer care personnel was great, they were great in providing training and fixing any issues we have.

Pros

- Ease to use - App is simple to use for all level of caregivers - Training demos in app - Good customer service - Good updates including covid-19 questionnaire

Cons

The only feature that would help us more is having two location for clocking in and out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent software

Reviewed 2 years ago

Over-all I am very happy and satisfied. I've tried several software in the past and so far AxisCare meets all the basics and important functionality of our home care needs. The management is also very professional, accommodating and very supportive. The support staff is excellent!

Pros

Ease of use, customization, extremely useful functionality and par excellence customer service!

Cons

The optics. The organizations of fields its taking too much space on my screen and you need to scroll down and up a lot. For example, too many empty or vacant spaces in between fields. I wish all important details of a client or caregiver are readily available in one single location without too much mouse movements of the mouse and friendly to the eyes instead of scrolling down in looking for a simple data like phone number or email address.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Software

Reviewed 2 years ago
Pros

The customer service was phenomenal. The ease of the software and exporting to QuickBooks for payroll is so easy and quick.

Cons

Getting the consumer & employee profiles set up to match QuickBooks. This part took the most time but once we figured out the pattern it went smooth. Again, I couldn't have done it without the help of the support staff at Axis. They were amazing and very patient.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AXISCARE CARES!

Reviewed 2 years ago

My overall experience is positive. No complaints so far.

Pros

One of the things I love about this software is how user-friendly it is. It's very straightforward and easy to maneuver. It also comes with a lot of cool features and training videos which we all love and their customer service is a big PLUS!

Cons

Honestly, I can't think of anything because I think AxisCare is perfect the way it is!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

It's been pretty good. Better than other software programs but still room for improvement

Reviewed 4 years ago
Pros

Our customer rep., although she has other responsibilities, is very knowledgeable when we have an issue. Staff is usually very friendly. Software is fairly easy to use. The 3rd party billing has made billing the VA much easier and has sped up the payment time by the VA significantly. The integration with Applicant Stack makes putting in new employees a lot easier.

Cons

After customer rep. left, the technical support took a little bit of a hit. While they are friendly, most of the time they have to seek out other help to answer a question. Would be nice to have some better reporting. The one report we requested had done took quite a while to get done and was 75% of what we asked. While I can appreciate tech support calling back (typically the same day), most of our issues are real time issues and would be nice if we could get someone on the phone right then and there.