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Recommended
Matthew W.
Used daily for 2+ years
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The scheduling feature is easy to use and understand. they will also integrate date from previous databases.
Really the worst part about there product is on the human side. Horrible customer service (if you can even speak with someone or if they return your calls) and they seem unwilling to accommodate to specific needs
Matthew, I appreciate you writing a review and letting us know about your experience. It¿s good to hear you enjoy AxisCare¿s scheduling and data imports from your previous system. We take customer feedback seriously, and we were sad to hear you had a difficult time with our customer service. Since your review was posted, I am happy to share with you we have made some changes ¿ one of which was adding several personnel to the Support team to help ensure someone is always available to help. We have also implemented a new system internally that has reduced the response and resolution times by a large margin. We will continue to improve, thanks to open feedback like yours. Thank you again for choosing AxisCare as your software provider and please continue to let us know your thoughts.
Pramila B.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
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We have been using axiscare since starting of 2019. Since EVV was new in Virginia, Asixcare did its best to incorporate any changes that was made by the state. The customer care personnel was great, they were great in providing training and fixing any issues we have.
- Ease to use - App is simple to use for all level of caregivers - Training demos in app - Good customer service - Good updates including covid-19 questionnaire
The only feature that would help us more is having two location for clocking in and out.