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AxisCare

The #1-Rated Home Care Software With Unmatched Flexibility

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AxisCare Reviews - Page 3

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681 reviews

Recommended

MW
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Matthew W.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not the best but affordable

Reviewed 6 years ago

organization

Pros

The scheduling feature is easy to use and understand. they will also integrate date from previous databases.

Cons

Really the worst part about there product is on the human side. Horrible customer service (if you can even speak with someone or if they return your calls) and they seem unwilling to accommodate to specific needs

Vendor response

Matthew, I appreciate you writing a review and letting us know about your experience. It¿s good to hear you enjoy AxisCare¿s scheduling and data imports from your previous system. We take customer feedback seriously, and we were sad to hear you had a difficult time with our customer service. Since your review was posted, I am happy to share with you we have made some changes ¿ one of which was adding several personnel to the Support team to help ensure someone is always available to help. We have also implemented a new system internally that has reduced the response and resolution times by a large margin. We will continue to improve, thanks to open feedback like yours. Thank you again for choosing AxisCare as your software provider and please continue to let us know your thoughts.

PB
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Pramila B.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software with ease to use

Reviewed 3 years ago

We have been using axiscare since starting of 2019. Since EVV was new in Virginia, Asixcare did its best to incorporate any changes that was made by the state. The customer care personnel was great, they were great in providing training and fixing any issues we have.

Pros

- Ease to use - App is simple to use for all level of caregivers - Training demos in app - Good customer service - Good updates including covid-19 questionnaire

Cons

The only feature that would help us more is having two location for clocking in and out.