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Azalea Health

Fully integrated EHR, RCM & Telehealth suite for healthcare

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Azalea Health Pricing, Features, Reviews and Alternatives

Azalea Health product overview

Price starts from

No info

What is Azalea Health?

Azalea Health is a suite of health care modules specifically designed for hospitals, community-based health care providers and ambulatory care settings. Its main functions include telehealth management, revenue cycle management, practice management, electronic medical records (EMR), electronic health records (EHR), and consulting services. Azalea Health software allows users to document SOAP notes, capture billing and send orders using a single screen.

Key benefits of using Azalea Health

• The centralized billing feature within Azalea Health allows hospitals and medical practitioners to streamline billing workflows and gain insight into growth and financial performance.

• Azalea Health’s RCM billing provides a wide range of functions including reimbursement accounting, patient invoicing, detailed billing reports, electronic claims submission, physician contracting, denials management, collections, and credentialing.

• The Azalea Health software helps capture professional and institutional reimbursement fees for telehealth visits.

• Azalea Health offers pre-authorization services that provide experienced partners who owns the process to help users increase claim reimbursements with instant turnaround, low data error, and low duplication.

• The pre-authorization services portal allows for transparency among practitioners with its single-screen management, and helps in procedure code look-up and status-based filtering.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

In Person
Webinars
Documentation
Live Online
Videos

Azalea Health pricing information

Value for money

4.0

/5

45

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Azalea Health features

Functionality

4.1

/5

45
Total Features55 6 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Appointment Management
Activity Dashboard
Appointment Scheduling
Claims Management
Self Service Portal
Records Management

Functionality contenders

Azalea Health users reviews

Overall rating

4.2

/5

45

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.26/10
Rating distribution

5

4

3

2

1

25

13

2

1

4

Pros
The system is very user friendly and almost intuitive. Azalea Health has supplied our clinic with a wonderful EMR which I am so happy with; Azalea makes my work life so much easier.

ED

Elizabeth D.

Azalea's EMR is the third I have used and I believe it is the best. It is very user friendly, adaptable, and the support team is amazing.

ED

Elizabeth D.

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling.

JR

Jolene R.

Cons
Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

LD

Laurie D.

Sometimes when I post patients charges and codes the cost of the charge does not populate.

cs

cila s.

When a software does not even allow you to admit a patient because of a "bug" and/or delays admit for over 6 hours, than it defeats the purpose of being an EHR.

CH

Christopher H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

EHR that Actually Has Functions for Multiple Areas of Healthcare

Reviewed 2 years ago

We don't use the RCM, but the ability of Azalea to do different things from order sets, to eMARs, to simple visit notes is helpful and allows for a more seamless process in the workplace.

Pros

Unlike most EHRs, this one has features that come in use across the different healthcare areas. Built for hospital systems with satellite offices, it has ambulatory options and inpatient hospital options, which integrate demographic information between both options.

Cons

It costs a bit more than other software, but it's beyond worth it. There are a few things that I'm sure they will continue to upgrade in the future, like information flow between hospital and ambulatory systems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally! An EHR customized for any size practice!

Reviewed 5 years ago

I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician...

Pros

I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Frustrating system much of the time with no answers, fixes and angry patients.

Reviewed 3 years ago

MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome

Reviewed 5 years ago

I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pros

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Azalea Customer Service is EXCELLENT

Reviewed 3 years ago

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Azalea Health FAQs and common questions

Azalea Health has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Azalea Health has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Azalea Health supports the following languages:
English


Azalea Health supports the following devices:
Android, iPhone, iPad


No, Azalea Health does not have an API available.


Azalea Health integrates with the following applications:
Sfax


Azalea Health offers the following support options:
Chat, Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)

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