Azalea Health Features

Azalea Health

Fully integrated EHR, RCM & Telehealth suite for healthcare

4.19/5 (45 reviews)

Competitor Feature Comparison

Accounting Integration
Activity Dashboard
Admissions Management
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Charting
Chat/Messaging
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Coding Assistance
Collaboration Tools
Compliance Tracking
Customizable Dashboard
Customizable Templates
Decision Support
Document Storage
Document Templates
Dunning Management
E-Prescribing
EMR/EHR
Electronic Signature
Electronic Submission
Financial Management
HIPAA Compliant
In-Patient Management
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
Multi-Location
Multi-Physician
ONC-ATCB Certified
Order Entry
Out-Patient Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payroll Management
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Records Management
Recurring/Subscription Billing
Remittance Advice
Revenue Management
SOAP notes
Self Service Portal
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Voice Recognition
Workflow Management
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Accounting Integration
Activity Dashboard
Admissions Management
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Charting
Chat/Messaging
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Coding Assistance
Collaboration Tools
Compliance Tracking
Customizable Dashboard
Customizable Templates
Decision Support
Document Storage
Document Templates
Dunning Management
E-Prescribing
EMR/EHR
Electronic Signature
Electronic Submission
Financial Management
HIPAA Compliant
In-Patient Management
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
Multi-Location
Multi-Physician
ONC-ATCB Certified
Order Entry
Out-Patient Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payroll Management
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Records Management
Recurring/Subscription Billing
Remittance Advice
Revenue Management
SOAP notes
Self Service Portal
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Voice Recognition
Workflow Management
Visit WebsiteCompare App
Accounting Integration
Activity Dashboard
Admissions Management
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Charting
Chat/Messaging
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Coding Assistance
Collaboration Tools
Compliance Tracking
Customizable Dashboard
Customizable Templates
Decision Support
Document Storage
Document Templates
Dunning Management
E-Prescribing
EMR/EHR
Electronic Signature
Electronic Submission
Financial Management
HIPAA Compliant
In-Patient Management
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
Multi-Location
Multi-Physician
ONC-ATCB Certified
Order Entry
Out-Patient Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payroll Management
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Records Management
Recurring/Subscription Billing
Remittance Advice
Revenue Management
SOAP notes
Self Service Portal
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Voice Recognition
Workflow Management
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Mobile apps

iOS App


9 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Azalea Health Feature Reviews

25 reviewers had the following to say about Azalea Health's features:

Nima P.

The implementation process was seamless

2018-03-07

Pros

The mobile access is great.

Cons

It would be better if it was a little easier to post payments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shannon T.

I love Azalea !!!

2019-06-15

I worked in pain management. The doctor I worked for just opened his own private practice and we used azalea.

Pros

The software in its self made my job so easy.

Cons

Just trying to learn all the different features. It is very complex but can be a good thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deb C.

Frustrating system much of the time with no answers, fixes and angry patients.

2018-06-07

I was running a report for females over 35, and had alot of patients that just didn't show up on the list.

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Christopher H.

Not for use in Hospital setting

2020-04-07

When a software does not even allow you to admit a patient because of a "bug" and/or delays admit for over 6 hours, than it defeats the purpose of being an EHR.

Pros

Ease of Scanning documents into patient chart

Cons

Everything in the chart is segregated and unable to be cumulated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Wesley M.

Not the EMR for a busy practice.

2019-04-25

You will quickly learn the mantra, "We are sorry but our EMR is down and we will have to call you back later to schedule your appointment"

Pros

I really cannot find one redeeming quality with regarding to this EMR.

Cons

They have constant shutdowns during working hours. Guaranteed to deny you access to your own files when you have a busy clinic. Everyday I regret having agreed to use this EMR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laurie D.

Overall a well rounded product

2017-03-21

Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros

Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with.

Cons

The primary insurance aging only gives insurance, pt. aging gives patient balances.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
David F.

Candler Experience

2015-12-22

Pros

Very easy to use Electronic Medical Record.

Cons

The online provider training at start up can be challenging. On site would be better!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Azalea Health

Compare several vendors and check references! Be sure you have a good internet connection for the cloud based EHR.

Source: Software Advice
Helpful?   Yes   No
Read more
Jolene R.

Azalea Customer Service is EXCELLENT

2018-05-18

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sandra D.

Modern EHR

2017-03-29

We needed a program that was useful both for charting and billing.

Pros

Azalea is user friendly and the support team has been wonderful throughout the set up and any changes that have occurred over the past year.

Cons

Medication refills are done through Dr First and you have to switch programs to look into a patient chart if there is any question regarding the refill.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ashley S.

Azalea

2018-09-26

Pros

It makes it easier to schedule appointments for the patient without them having to call different offices within the same practice.

Cons

I understand I am a technician, but I also take payments from patients due to me being cross trained into other areas.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Felix A.

Best EMR Software for start up practices

2017-03-17

However as our practice grew we required more than just patient demo graphics and charting. We needed software that would be able to optimize our entire front to back end office functions inclusive of charting.

Pros

User Accountability, ease of use, and functions

Cons

Support portal, we prefer a phone call sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Hitham K.

A peace of mind

2017-03-09

Fast and timely claims handling means reimbursement in fastest time possible.

Pros

Fast and timely claims handling means reimbursement in fastest time possible.

Cons

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
AJ N.

Improved Practice Management

2018-05-17

Best tech and Billing support I’ve worked with.

Pros

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Cons

I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Paula A.

Podiatrist asst

2018-05-24

It would be nice if we could understand the changes to billing so we can help patients

Pros

Easy to use , even for someone older can usually pick up it up!

Cons

Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
James Z.

Patient statements are pathetic

2018-03-06

I have begged for changes but nothing so far!!

Pros

Right now, I can't find anything that my billing company does with Azaela that I like.

Cons

System is slow and complicated! Patient statements are 3-4 pages long with lots of things on them that the patient does not need to know!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Shawn V.

Best billing and EMR company

2017-03-13

I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth D.

I love Azalea!

2015-12-20

Pros

Azalea Health has supplied our clinic with a wonderful EMR which I am so happy with; Azalea makes my work life so much easier!

Cons

The only thing that I can come up with is that I wish it were a little easier to review a chart without accidentally starting a new chart or the worry of importing old data into a new chart when I am reviewing an old chart.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Azalea Health

Keep an open mind, don't be afraid to tinker a little, ask questions, and have fun!

Source: Software Advice
Helpful?   Yes   No
Read more
Cila S.

Working With Azalea

2019-05-06

Pros

When having to look up patients and their information very easy to navigate.

Cons

It tends to shut down and not work often. Sometimes it takes a while to get the system to work.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber S.

Azalea is by far the most user friendly EHR platform for an administrator that I've ever worked with.

2018-05-21

Azlea's customer service is always friendly and helpful, but occasionally I've had to request an update to a ticket more than once before getting a reply.

Pros

Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

Cons

The resulting sheet to send to the patient does have the professional appearance we would prefer.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
cila s.

Working With Azalea

2018-09-25

Pros

It is very easy to navigate, post, and search for patients.

Cons

Sometimes when I post patients charges and codes the cost of the charge does not populate.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelby O.

Good program for PCP

2018-05-29

Pros

Technical support is great and so helpful. Easy software to use and train other employees.

Cons

If someone else is in a chart at the same time you are it does not save your changes.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth D.

Azalea Rocks!

2016-10-15

Azalea's EMR is the third I have used and I believe it is the best! It is very user friendly, adaptable, and the support team is amazing!

Pros

Since it is web-based, I can chart at home if I so choose.

Cons

Can't think of any!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Azalea Health

Run, don't walk, to get onboard with Azalea!

Source: Software Advice
Helpful?   Yes   No
Read more
Natalie R.

I love Azalea!!!

2019-03-01

Pros

I appreciate the ease and functionalities of almost every aspect of Azalea. They diligently work on creating new things that make running a clinic smoother. They are preparing us for a future of technology in the medical field.

Cons

I'm not too keen on using their current e-fax, s-fax is not the greatest for a large practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tasha S.

Azalea Health is an easy system to use.

2018-06-14

Pros

The system is very user friendly and easy for the staff to get their charts done quickly for the provider.

Cons

The only cons I would say coming from the nursing side is that there isn't a lot of option for the telephone note and referral templates.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Eneida C.

Awesome Product

2019-03-01

Pros

Everything! Almost every vendor and product that is partnered with Azalea, brings a lot of ease to your job.

Cons

The software itself is not bad, but I am not the biggest fan of our s-fax and the current company that handles our reminder calls for appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more