Azalea Health Features

Azalea Health

Fully integrated EHR, RCM & Telehealth suite for healthcare

4.24/5 (43 reviews)

Azalea Health Feature Summary

  • Appointment scheduling
  • Billing system integration
  • Code & charge entry
  • Compliance tracking
  • Customizable dashboard
  • Decision support
  • E-prescribing
  • EMR / EHR
  • HIPAA compliant
  • HL7 support
  • Health system EHR
  • Hospital EHR
  • In-patient management
  • Insurance eligibility verification
  • Invoice history
  • Lab integration
  • Meaningful use certified
  • Medical billing
  • Multi-office
  • Multi-physician
  • ONC-ATCB certified
  • Out-patient management
  • Patient billing
  • Patient eligibility checks
  • Patient portal
  • Patient records
  • Patient records management
  • Patient registration
  • Patient scheduling
  • Payment processing
  • Physician scheduling
  • Practice management
  • Pre-authorization services
  • Quotes/estimates
  • RCM billing services
  • Remittance advice
  • Telehealth
  • Voice recognition

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (121 other apps)
Appointment Management (139 other apps)
Automated Scheduling (86 other apps)
Automatic Notifications (96 other apps)
Billing & Invoicing (148 other apps)
Calendar Management (101 other apps)
Charting (109 other apps)
Claims Management (107 other apps)
Client Portal (102 other apps)
Compliance Management (93 other apps)
Customizable Reporting (96 other apps)
Customizable Templates (81 other apps)
Document Management (79 other apps)
Document Storage (81 other apps)
HIPAA Compliance (179 other apps)
Records Management (140 other apps)
Reminders (141 other apps)
Reporting & Statistics (106 other apps)
Self Service Portal (78 other apps)
Workflow Management (101 other apps)

Competitor Feature Comparison

Azalea Health Feature Reviews

25 reviewers had the following to say about Azalea Health's features:

Nima Patel

The implementation process was seamless

2018-03-07

Pros

The mobile access is great.

Cons

It would be better if it was a little easier to post payments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shannon Tanner

I love Azalea !!!

2019-06-15

I worked in pain management. The doctor I worked for just opened his own private practice and we used azalea.

Pros

The software in its self made my job so easy.

Cons

Just trying to learn all the different features. It is very complex but can be a good thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jolene Reeves

Azalea Customer Service is EXCELLENT

2018-05-18

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Felix Amoa-Bonsu

Best EMR Software for start up practices

2017-03-17

However as our practice grew we required more than just patient demo graphics and charting. We needed software that would be able to optimize our entire front to back end office functions inclusive of charting.

Pros

User Accountability, ease of use, and functions

Cons

Support portal, we prefer a phone call sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Deb Carlson

Frustrating system much of the time with no answers, fixes and angry patients.

2018-06-07

MIPS is almost impossible to do with the reports available.

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

Patients are billed for the full balance before insurance has finished processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Laurie Duncan

Overall a well rounded product

2017-03-21

Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros

Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with.

Cons

So of the reports are time consuming to extract the data you are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Hitham Khalil

A peace of mind

2017-03-09

Fast and timely claims handling means reimbursement in fastest time possible.

Pros

Fast and timely claims handling means reimbursement in fastest time possible.

Cons

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
AJ Norris

Improved Practice Management

2018-05-17

Best tech and Billing support I’ve worked with.

Pros

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Cons

I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
David Flanders

Candler Experience

2015-12-22

Pros

Very easy to use Electronic Medical Record.

Cons

The online provider training at start up can be challenging. On site would be better!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Azalea Health

Compare several vendors and check references! Be sure you have a good internet connection for the cloud based EHR.

Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth Dyer

I love Azalea!

2015-12-20

Pros

Azalea Health has supplied our clinic with a wonderful EMR which I am so happy with; Azalea makes my work life so much easier!

Cons

The only thing that I can come up with is that I wish it were a little easier to review a chart without accidentally starting a new chart or the worry of importing old data into a new chart when I am reviewing an old chart.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Azalea Health

Keep an open mind, don't be afraid to tinker a little, ask questions, and have fun!

Source: Software Advice
Helpful?   Yes   No
Read more
Sandra De La Torre

Modern EHR

2017-03-29

We needed a program that was useful both for charting and billing.

Pros

Azalea is user friendly and the support team has been wonderful throughout the set up and any changes that have occurred over the past year.

Cons

Medication refills are done through Dr First and you have to switch programs to look into a patient chart if there is any question regarding the refill.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Wesley Myers

Not the EMR for a busy practice.

2019-04-25

You will quickly learn the mantra, "We are sorry but our EMR is down and we will have to call you back later to schedule your appointment"

Pros

I really cannot find one redeeming quality with regarding to this EMR.

Cons

They have constant shutdowns during working hours. Guaranteed to deny you access to your own files when you have a busy clinic. Everyday I regret having agreed to use this EMR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tasha Sorum

Azalea Health is an easy system to use.

2018-06-14

Pros

The system is very user friendly and easy for the staff to get their charts done quickly for the provider.

Cons

The only cons I would say coming from the nursing side is that there isn't a lot of option for the telephone note and referral templates.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth Dyer

Azalea Rocks!

2016-10-15

Azalea's EMR is the third I have used and I believe it is the best! It is very user friendly, adaptable, and the support team is amazing!

Pros

Since it is web-based, I can chart at home if I so choose.

Cons

Can't think of any!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Azalea Health

Run, don't walk, to get onboard with Azalea!

Source: Software Advice
Helpful?   Yes   No
Read more
Shawn Vandemark

Best billing and EMR company

2017-03-13

I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
LARRY SHUMAN

Really good EMR

2018-06-21

Pros

Very adaptable to many specialties and capable of many templates by user design.

Cons

Adaptability takes time to set up Stock templates not very applicable to our practice Uses quite a bit of RAM

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Paula Allen

Podiatrist asst

2018-05-24

It would be nice if we could understand the changes to billing so we can help patients

Pros

Easy to use , even for someone older can usually pick up it up!

Cons

Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mike Primeaux

Finally! An EHR customized for any size practice!

2017-03-17

Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty.

Pros

The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sandy Majors

Best EMR I've ever used!

2018-06-08

Pros

The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use.

Cons

ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shelby Ott

Good program for PCP

2018-05-29

Pros

Technical support is great and so helpful. Easy software to use and train other employees.

Cons

If someone else is in a chart at the same time you are it does not save your changes.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ashley Smith

Azalea

2018-09-26

Pros

I like how you are able to see multiple office's schedules. It makes it easier to schedule appointments for the patient without them having to call different offices within the same practice.

Cons

I do not like how you have to be authorized to take payments. I understand I am a technician, but I also take payments from patients due to me being cross trained into other areas.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Eneida Carrasquillo

Awesome Product

2019-03-01

Pros

Everything! Almost every vendor and product that is partnered with Azalea, brings a lot of ease to your job.

Cons

The software itself is not bad, but I am not the biggest fan of our s-fax and the current company that handles our reminder calls for appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
James Ziege

Patient statements are pathetic

2018-03-06

I have begged for changes but nothing so far!!

Pros

Right now, I can't find anything that my billing company does with Azaela that I like.

Cons

System is slow and complicated! Patient statements are 3-4 pages long with lots of things on them that the patient does not need to know!! Do not recommend!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Sandra De La Torre

Azalea is easy to use.

2018-05-24

If there is ever an issue , it is usually resolved the same day.

Pros

The fact that it is easy to use and that customer service and technical help is right at our fingertips.

Cons

Some of the features are not included , and are a separate charge, other than that there has not been an issue that technical support has not dealt with in a timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bonnie Skipper

Awesome

2017-03-08

I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pros

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons

When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more