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AZZLY Rize Features

Features Summary

Functionality

3.7

/5

62

Total features

68

5 categories

AZZLY Rize features

Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Assessment Management
Assessment Notes
Attendance Management
Authorization Tracking

Common features of Medical Billing software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.7

/5

62

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

68

Unique features

  • Client Management

  • Case List Management

  • Wait List Management

  • Utilization Reporting

Functionality

4.4

/5

2.5K

Price starts from

29

Per month

visit website

Total Features

118

Features in Common

52

Unique features

  • Credit Card Processing

  • Pre-built Templates

  • One-to-One Messaging

  • Remote Treatment Plans

Functionality

4.5

/5

813

Price starts from

49.95

/user

Per month

visit website

Total Features

47

Features in Common

33

Unique features

  • Reporting & Statistics

  • Customizable Forms

  • Scheduling

  • Task Scheduling

Common AZZLY Rize comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Partners

Reviewed 5 months ago

Azzly takes you into their space as more than partners on this journey. Their inclusivity makes you feel more like family. As such, they are extremely supportive to ensure the success or not only your business but more importantly, the success of your patients and clients.

Pros

The support we receive from Azzly is fantastic. We've asked and they've provided. From initial demonstration through Project Management, Azzly has supported with their expertise along the entire journey.

Cons

Can be challenging to understand first time out but with practice, the process flow becomes easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Ongoing challenges

Reviewed 3 years ago

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of...

Pros

I can access my work from any internet connection

Cons

It is not user friendly and frequently causes decreased productivity.

Vendor response

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We are committed to Azzly

Reviewed 5 years ago

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Vendor response

Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Versatile and well developed

Reviewed 2 years ago

We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.

Pros

Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.

Cons

The only thing that I find challenging is the printing of medical records.

Vendor response

Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Simple...in both good and bad ways.

Reviewed a year ago

We are not thrilled with the experience thus far. There were promises made by the Azzly Team that have not been upheld. It is not an effective EHR for us. Had we known then what we know now, we would have never purchased this EHR.

Pros

It is very easy to navigate. If you have used electronic health records in the past you will instantly notice how simple it is to navigate.

Cons

The system itself is not conducive to working in a behavioral health group home. It does not have any where near the amount of features that it should to really be effective. The Azzly Team also does not help much when it comes to helping edit to system to better fit your needs...despite that being a selling point in the purchasing process.

Vendor response

The Founder and CEO will be reaching out with the Product Manager to have a virtual meet up and resolve any issues that you and/or staff are experiencing. We pride ourselves on being responsive and delivering what you need for your programs to be successful. Expect that email today.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Innovative software with amazing customer service!

Reviewed 5 years ago

Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Pros

Tracks authorizations Staff communication is built in Secure email and fax direct from azzly

Cons

No sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments

Vendor response

Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Medication Management forte'

Reviewed 4 years ago

We had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure

Pros

medication management. They listened and delivered on medication management. Almost immediate response to issues.

Cons

system inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Vendor response

You were right, Judy! The medication management feature is very much appreciated, we have also simplified the review and supervisory process which is so important in withdrawal management. We are proud to be the electronic health record solution for your company and to have earned the confidence of owners and staff to serve the new location. Users like you keep making us better. Thank you and enjoy retirement!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Group notes are easy

Reviewed 5 years ago

I love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.

Pros

group notes

Cons

Entering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awful EHR

Reviewed a year ago

We went with Azzly because we were promised so much more than our previous EHR. While the physical appearance may have been more modern, the system itself felt like it was running on dial up internet. Access to charts and different charting elements was not always possible. Notes were deleted, times and dates on notes were changed without our knowledge or permission. Customer service assured us we were their "number one priority"... we were not. Some issues still exist. Customer service attempted to say everything was "user error', and while I will admit there were some occasionally, a good majority of the issues were on the software side.

Pros

At one point there were positive things I could say about Azzly... I cannot currently think of anything positive.

Cons

Everything. From the "display" issues, to the customer service, to the inability to access the system at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Functional, not exceptional

Reviewed 3 years ago

It has been acceptable. There are things I would change, but there are things that make me glad I've had Azzly and not some other EHR's I've used in the past.

Pros

The interface is aesthetically pleasing, and the customer service staff get back in touch with me quickly.

Cons

Changes occur that intend to fix things, but ends up making my job more tedious with extra clicks, having to re-learn how to document, etc...

Vendor response

Mackenzie, our support staff is well aware of the issues you and your coworkers have brought up in these reviews and will be in touch to resolve. Thank you for your review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Troublesome

Reviewed 3 years ago

It's been very negative. There are times it's as if the plane is being built in the air and there is no concerted effort to plan before doing something. I wish I didn't have to use this EMR system and I would never recommend this system to anyone or any organization.

Pros

I like the colors of the logo. But not much else.

Cons

It is incredibly slow. Medical records take very long to pull. The page becomes unresponsive within my browser. From the eChart screen, I am not able to search for a new patient, so I have to go back to the home screen, search for a client, and then go into their eChart. Even small things like - if you check the box that says "Remember Client ID" the customer ID doesn't save. It's the small and big things.

Vendor response

Betsy, Thank you for sharing your experience and an AZZLY client services team member will be reaching out to assist. The change in the Patient Search functionality was actually a high priority request from your facility. To see what may be coming out in a future release select the "What's New" button next to your name in the Home Screen. We are committed to improve your experience and can run some diagnostic tests to rule out what may be causing your issues Betsy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Don't buy this software

Reviewed 3 years ago

Very poor. Would not recommend this program in increasing efficiency or functioning.

Pros

I do appreciate that the team can email Azzly and get a response directly from them instead of going through a customer service department.

Cons

SLOW SLOW SLOW. No matter how efficient the user is, one can only be as fast as the software. This software has greatly decreased our teams efficiency due to the waiting time you experience just trying to complete a simply note on a client's chart. User's have to frequently log out and log back in in order to get it running smoothly again. Several incidents of lost documentation which were not a result of user error, but Azzly could not recover these documents. Slow response time on fixing issues in their system. Team moral has been impacted due to inability to get their jobs done while waiting on the software.

Vendor response

Hello Ashleigh, We would like to set up an online call to run diagnostics since we sent our CIO to work with the facility's IT consultant and heard that things were going smoothly. Most users report how fast the system is, so our tech team would like a visual of what you are experiencing. If you are experiencing interruption in connectivity that is how a document may not save. We want you to have a better experience so appreciate your letting us know. An AZZLY support team member will reach out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing software

Reviewed 3 years ago

Doing intakes for our patients are so much easier and faster since the company switched over to Azzly

Pros

So easy to use, everything is self explanatory , all the documents you need are at a touch of a button

Cons

There isn't really anything that I don't like about this software

Vendor response

Love it, Ruth! We're so glad to hear this has improved intake this much for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent EHR for Addiction and Behavioral Health

Reviewed 2 years ago

Azzly has thought of everything a Substance Abuse Treatment Center and mental health facility could need, even RCM services. The Azzly Customer service is second to none! I am proud to be an Azzly client!

Pros

This system is comprehensive, user friendly and exceeds expectations! We are so happy to have a system that thoroughly and accurately captures information in a way that allows clinicians and providers to spend less time documenting and more time caring for patients! The document library is so large that we only had to create 4 custom documents.

Cons

The process of migrating data from our old system was extensive, but that was not an issue with Azzly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Azzly

Reviewed 3 years ago

Customer service is very slow to respond and seem baffled by their own software.

Pros

I Ike the layout of where things are in the system.

Cons

It’s not always functional and often deletes documents, data, new patient profiles, etc. It also works very slow a lot of the time. I wish more documents could be opened up at once.

Vendor response

Kellie, we appreciate your time and your review. Our Client Services team is aware of your reviews and will be in touch. Delivering a user experience that ensures your success is our top priority.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User friendly and makes my job easier!

Reviewed 3 years ago

Support help has been great and seem to understand issues when when arises.

Pros

What I like most about Azzly is that I am able to review my particular work, by selecting user and also pick the date ranger. I can also go into "my work" and see if there is anything outstanding or that needs to be reviewed. I alos like the feature that I can send an alert to all staff or only certain staff when there is something that needs attentions. Lastly, it took me only a few days to understand the system, it is very user friendly.

Cons

The only thing i find frustrating is I have to always be mindful to select the date range (last 30-days) when I am looking for records.

Vendor response

Thank you, Kristin! We're very glad to hear that you're enjoying the ease of use and versatility of the AZZLY Rize solution. And we're happy to hear that our support team has been so helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AZZLY is so easy to use.

Reviewed 3 years ago

I use AZZLY for different reasons: to obtain a diagnosis for a patient or an updated address, etc..... My overall experience is a positive one.

Pros

AZZLY is very easy to use. I can locate the information I need about a patient immediately after logging in. It's quick and very user friendly.

Cons

I cannot think of any cons at this time.

Vendor response

Thank you, Rose! we appreciate your review! It means a lot to the entire AZZLY team. We work hard every day to deliver the best solution for your needs. Glad you find it easy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Choice!

Reviewed 3 years ago

It's a smooth system and relatively easy to navigate.

Pros

The ease of adding, populating, filling out and navigating through each form for our patient charts. The e-signing, note bubbles are very helpful when applicable. Everything in the demographics tab makes it easy to review sensitive information all in one place. Well put together and I'm sure it will only get better. Thanks AZZLY

Cons

Navigation time is so slow on a surface or ipad

Vendor response

Thank you for this review, William. We're so glad to hear you're happy with the product. Our forms, e-signing, notes, and demographics are some of the features we're proudest of, and we're glad to hear they've been helpful for you. Going mobile is a fairly recent venture for us, and we hope that we can improve the tablet lag issue you mentioned in our upcoming rollout.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AZZLY Review

Reviewed a year ago
Pros

The Customer Service is excellent. The staff responds quickly, and they are very helpful. They continue to monitor the problem until it is solved. AZZLY has one of the best Customer Service that I have experienced.

Cons

It takes awhile to learn it for those individuals who are not very computer saavy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Case Management

Reviewed 3 years ago
Pros

It is user friendly and able to switch to different client with ease.

Cons

Trying to find documents that might be older in the system

Vendor response

Thank you for your review, Karen. We are glad to see that AZZLY Rize has been useful for you at CRC. If you should encounter any other issues, please reach out to us at clientservices@azzly.com so that a representative can assist.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ahead of the game

Reviewed 6 years ago

As a consultant for start-ups in the mental health and addictions industry, I am often in the position to recommend an EHR. I consistently recommend Azzly because they provide so much more than just an EHR. The system does a great job streamlining the entire client process from first call to discharge and beyond. Many EHRs are based on the medical per encounter or per procedure model and can struggle...

Pros

Ease of use, price point, customer service

Cons

No cons were added to this review

Vendor response

Thank you John. We wish you and your practice much success.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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AZZLY Rize

Reviewed 3 years ago
Pros

I enjoy the access of all client records.

Cons

It is slow and sometimes shuts itself down.

Vendor response

Kayla, we are aware from the reviews you and your coworkers have left this week that some of the users at your facility are less than pleased with AZZLY Rize. Our support staff will be working with your staff to address your issues. Thank you for your review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AZZLY Review

Reviewed 3 years ago

Customer service is always just an email away and prompt at taking care of the problem.

Pros

Easy to learn and most of the time, pretty fast.

Cons

I DIDN'T HAVE ANY PROBLEMS WITH THE SOFTWARE

Vendor response

Thank you, Loretta! We are happy to hear you've had such a pleasant experience with AZZLY.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Azzly is no good for medical use

Reviewed 3 years ago

Negative and frustrating

Pros

Not very much. I have experienced more frustration than positive outcomes.

Cons

Too many steps to write orders No pop-up type alerts for allergies, orders No ability to have treatments on EMAR or anywhere they can be scheduled Overall too slow in switching screens Delays in medication administration due to Azzly being down at times Often have had to call support after updates

Vendor response

Kimberly, did you receive an email yet from Client Services? I passed this along last week, but if you haven't heard from them yet, please reach out again (clientservices@azzly.com). We'd like to speak to you specifically about the allergy pop-up you mentioned. Our software includes allergy pop-ups! So if this isn't enabled for you, we want to make sure it's being utilized. As to the general slowness, we are working with your organization from a tech perspective to run diagnostics and make sure your software and your Internet are up to date and can handle Rize. Our CIO was onsite with your IT consultant and everything seemed to be running smoothly? If you have any other issues, please, feel free to email clientservices@azzly.com to resolve

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AZZLY

Reviewed 3 years ago

I overall like the program

Pros

I like how easy and quick it is to pick up

Cons

I don't like the occasional issues that I have with the program such as when you add a patient to a group after the others are signed in, the program will show them present but not able to put a note and when you make the absent it will allow a note. You have to struggle it a bit to get it to finally straighten itself out.

Vendor response

Destiny, thank you for your review. We're glad to hear that you overall like the solution and would recommend it. We're sorry to hear about these issues :/ We'll be in touch shortly to discuss how you can most effectively use AZZLY Rize.