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BestNotes vs CounSol.com Comparison

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Overview

Category Leaders

BestNotes is a cloud based electronic health record management solution with inbuilt CRM features for behavioral health and...

Category Leaders

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

44.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

28

25

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

584

160

16

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

CB

Christina B.

If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

CM

Christine M.

Likes include ease of access, ability to navigate, ability to print information as needed.

SS

Sharon S.

Pros

Most of my clients are technologically savvy and can schedule themselves. I also appreciate that I have a very knowledgeable, helpful, accessible, dedicated account manager.

AB

Amy B.

I recommend it to all my colleagues. The benefit is that if you have a question on the weekends, a friend can help you out.

CA

Colleen A.

It has pretty robust features for an EHR software, which I really appreciate. I love the features of being able to write notes to your clients after sessions and my clients seem to like it, as well.

CD

Colette D.

Cons

As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.

SS

Sharon S.

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

JC

Jessica C.

Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.

JW

Jay W.

Cons

Sometimes it is confusing when trouble shooting client balances. Not getting alerts when someone requests apt through the client portal.

Heather C.

It is very difficult to make appointments. There is no way to edit an appointment after it has been made either... it has to be canceled.

dd

dee d.

Not everyone has Google Chrome browser, so for some clients it is inconvenient to have to switch to Chrome on their device to access the video session on the portal.

AS

Anisha S.

  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features42
  • API
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Review
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Submission
  • Employee Management
  • Event Calendar
  • Event Logs
  • File Management
  • For Mental/Behavioral Health Practices
  • General Ledger
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • ONC-ATCB Certified
  • Online Forums
  • Order Entry
  • Patient Records Management
  • Planning Tools
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Team Calendars
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Workflow Management
  • iCalendar Support
  • Total features86
  • API
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Review
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Submission
  • Employee Management
  • Event Calendar
  • Event Logs
  • File Management
  • For Mental/Behavioral Health Practices
  • General Ledger
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • ONC-ATCB Certified
  • Online Forums
  • Order Entry
  • Patient Records Management
  • Planning Tools
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Team Calendars
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations7
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne