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BestNotes vs Penelope Comparison

Overview

BestNotes is a cloud based electronic health record management solution with inbuilt CRM features for behavioral health and...

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(55)

5

4

3

2

1

22

25

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

(69)

5

4

3

2

1

35

26

2

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Honestly what makes Best Notes a great tool and asset for our organization is the Best Notes team. The product itself is great but the people behind the scenes are what make it amazing.
I like that the interface is user friendly and has a lot of features that are specifically useful within my field.
The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms.

Pros

We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.
The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs.
Representative was our point of contact/penelope expert and did a fabulous job of walking us through the significant amount mapping and customization that our case management process requires.

Cons

It's difficult to organize the chart and transfer records. When other programs are all using the same large MAR's the coordination of records is difficult.
I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning.
API limitations, inability to auto-schedule report exports.

Cons

This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.
The lack of application or mobile software for worker use. I always get the weird look when workers ask "is there an app?" and I say "No" I'd certainly like to change that response.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features17
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Appointment Management
  • Assessment Management
  • Automated Billing
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Case Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Customizable Reporting
  • Customizable Templates
  • Digital Signature
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Employee Management
  • Employee Portal
  • Event Triggered Actions
  • Follow-up Scheduling
  • Forum / Discussion Board
  • General Ledger
  • HIPAA Compliance
  • Multi-Channel Communication
  • Multi-Location
  • Planning Tools
  • Progress Reports
  • Progress Tracking
  • Real Time Notifications
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Workflow Management
  • Total features31
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Appointment Management
  • Assessment Management
  • Automated Billing
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Case Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Customizable Reporting
  • Customizable Templates
  • Digital Signature
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Employee Management
  • Employee Portal
  • Event Triggered Actions
  • Follow-up Scheduling
  • Forum / Discussion Board
  • General Ledger
  • HIPAA Compliance
  • Multi-Channel Communication
  • Multi-Location
  • Planning Tools
  • Progress Reports
  • Progress Tracking
  • Real Time Notifications
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Workflow Management

Integrations

  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BestNotes vs. Penelope

See how BestNotes and Penelope stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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