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BestNotes vs Therasoft Online Comparison

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Overview

Category Leaders

BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry....

Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

55

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

95

5

4

3

2

1

56

30

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

307

5

4

3

2

1

169

100

27

10

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I use it daily for my job. However, my favorite part about Best Notes is the amazing customer service.
I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price.
As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

Pros

I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny.
I like the ability to run reports, templates, ease of use, and most of all the support. Customer rep has been helpful and encouraging the whole time even when I am not able to understand.
Has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues.

Cons

As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.
The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.
Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.

Cons

This has been a horrible experience. I am now using simple practice with no billing issues.
Hard to read: font too small and faint and in odd places. Have not been paid a penny from all that I have input and sent electronically.
The majority of the time nobody does get back to me, which brings me to the next problem I have.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • For Healthcare
  • For Mental/Behavioral Health
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • Online Booking
  • Patient Intake
  • Patient Records Management
  • Payment Processing
  • Physician Management
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Staff Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Workflow Management
  • Total features74
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Charting
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • For Healthcare
  • For Mental/Behavioral Health
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • Online Booking
  • Patient Intake
  • Patient Records Management
  • Payment Processing
  • Physician Management
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Staff Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Workflow Management

Integrations

  • Total integrations6
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations7
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

NM
AvatarImg

Natsumi M.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BestNotes logo

BestNotes

User Friendly

Reviewed 3 years ago

Very good. Surely, I was nervous using it at the beginning, but my transition to this software was very smooth.

Pros

This software is very user friendly and BestNotes' Customer services are also very well trained. I love it!

Cons

I don't remember any difficulty to use this software. This was my first online Medical record software.

AR
AvatarImg

Verified reviewer

Mental Health Care, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

BestNotes logo

BestNotes

Gave It A Try

Reviewed 6 years ago

We are leaving Bestnotes to go with another company.

Pros

The look is promising. Not many other positives. Their online training tutorials are adequate.

Cons

The functionality is lacking. The eMAR is useless.

Vendor response

I'm sorry to hear that BestNotes didn't exceed your expectations. I see that you used our online help site but did you know that BestNotes offers unlimited training and support with a real BestNotes employee? I also want to point out that your experience is very similar to other users who were not part of the buy-in process for BestNotes. Ideally, important employees like you have the ability...

AR
AvatarImg

Adam R.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BestNotes logo

BestNotes

Best Notes is Amazing

Reviewed 5 years ago

Honestly what makes Best Notes a great tool and asset for our organization is the Best Notes team. The product itself is great but the people behind the scenes are what make it amazing. I have never had a bad interaction with a Best Notes team member. Furthermore, they are very quick to support and to resolve issues. I have confidence if I have a question or a request, it will be treated fairly and promptly. I love the people I have had the pleasure of speaking to in person and online.

Pros

What I like most about the software is the level to which it can be customized to fit the needs of the organization.

Cons

The look is kind of old or plain I suppose. But that is not a real complaint I have, just what I like the least.