BestNotes Features

BestNotes

Cloud based electronic health records solution for clinics

4.29/5 (61 reviews)

Competitor Feature Comparison

API
Accounting
Activity Dashboard
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Coding Assistance
Compliance Tracking
Confirmation/Reminders
Customizable Reports
Customizable Templates
Decision Support
Digital Signature
E-Prescribing
EMR/EHR
Electronic Signature
Employee Management
For Mental/Behavioral Health Practices
General Ledger
HIPAA Compliant
Handwriting Recognition
Initial Assessments
Inpatient/Residential
Insurance Eligibility Verification
Meaningful Use Certified
Medical Billing
Multi-Provider Practice
ONC-ATCB Certified
Order Entry
Patient Intake
Patient Records Management
Patient Scheduling
Planning Tools
Practice Management
Progress Tracking
Records Management
Referral Tracking
Reminders
SOAP notes
Self Service Portal
Single Provider Practice
Summary Reports
Treatment Planning
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API
Accounting
Activity Dashboard
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Coding Assistance
Compliance Tracking
Confirmation/Reminders
Customizable Reports
Customizable Templates
Decision Support
Digital Signature
E-Prescribing
EMR/EHR
Electronic Signature
Employee Management
For Mental/Behavioral Health Practices
General Ledger
HIPAA Compliant
Handwriting Recognition
Initial Assessments
Inpatient/Residential
Insurance Eligibility Verification
Meaningful Use Certified
Medical Billing
Multi-Provider Practice
ONC-ATCB Certified
Order Entry
Patient Intake
Patient Records Management
Patient Scheduling
Planning Tools
Practice Management
Progress Tracking
Records Management
Referral Tracking
Reminders
SOAP notes
Self Service Portal
Single Provider Practice
Summary Reports
Treatment Planning
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Coding Assistance
Compliance Tracking
Confirmation/Reminders
Customizable Reports
Customizable Templates
Decision Support
Digital Signature
E-Prescribing
EMR/EHR
Electronic Signature
Employee Management
For Mental/Behavioral Health Practices
General Ledger
HIPAA Compliant
Handwriting Recognition
Initial Assessments
Inpatient/Residential
Insurance Eligibility Verification
Meaningful Use Certified
Medical Billing
Multi-Provider Practice
ONC-ATCB Certified
Order Entry
Patient Intake
Patient Records Management
Patient Scheduling
Planning Tools
Practice Management
Progress Tracking
Records Management
Referral Tracking
Reminders
SOAP notes
Self Service Portal
Single Provider Practice
Summary Reports
Treatment Planning
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Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

BestNotes Feature Reviews

25 reviewers had the following to say about BestNotes's features:

Cy M.

Competent but limited

2016-10-05

Not just a paper chart that is happened to be on a computer

Pros

Easy to use and manage patients. Easy to learn.

Cons

Just a paper chart that happens to be digital.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering BestNotes

There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

Source: Software Advice
Helpful?   Yes   No
Read more
Chari C.

It does what it needs to

2019-03-13

Pros

They give you a lot of features you need for scheduling and client management in a secure place.

Cons

You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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sheri n.

Best Customer Service and Easy to Use

2019-11-21

The calendar feature for all of our therapists to coordinate has been extremely helpful.

Pros

I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized.

Cons

I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe R.

Phenomenal Customer Service!

2019-08-22

The best part of the experience has been the customer service. Customer executives are always available, extremely knowledgeable, and super-fast to respond.

Pros

Very intuitive, easily customizable, reasonably priced, unbelievable customer service.

Cons

API limitations, inability to auto-schedule report exports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Kenneth T.

Looks Outdated, Works OK

2019-11-10

This EHR software is able to do scheduling, documentation, administration duties, all while being HIPAA-compliant.

Pros

The software is affordable and does offer a lot of different options for mental health practitioners needing an EHR.

Cons

The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from BestNotes


Thanks for your feedback, Kenneth! We agree, our interfacing is aging but we have two exciting developments underway that will help. First, at the beginning of the year we will be releasing an update that will significantly improve the look and feel of BestNotes. Second, we're working on a brand new version from the ground-up. Once it's released, current customers will be grandfathered-in on pricing and enjoy all the new technology and workflow enhancements. We can't wait for you to see it!

As a reminder, you have unlimited training and support with BestNotes. If you're experiencing a problem with the workflow navigation - we would love to help. Send us an email at team@bestnotes.com or call our support line: 866-543-6646. Thanks again for your time and thoughts, Kenneth!

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McKinzee P.

BestNotes Review

2020-10-26

Overall, this program has been a lifesaver to our organization so far and we look forward to the future with the system

Pros

One of the huge benefits of this system is the comprehensive reports section.

Cons

This allows you to, if you are not careful, add the appointment to multiple user profiles.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah B.

Customizable, Great Tech Support

2019-11-16

Best Notes is affordable and helpful.

Pros

The costumer service with Best Notes is always both really helpful and available.

Cons

It's difficult to organize the chart and transfer records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lindsy H.

BestNOTes

2020-06-09

I would recommend another EHR/EMR when thinking about what would be best for your ENTIRE practice, from the front end to the back. Patient Check-in to the billing that goes out.

Pros

When thinking about what I like best about this product, it's difficult. The reason being is there are so many different ways it can be used by each provider/practice. the one thing I would be the "notes" system.

Cons

BestNotes makes it easy for providers to chart and customize ever field to tailor to the practice and provider needs but does not take the "billing" aspect of the practice into account.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from BestNotes


Hi Lindsy! Thanks for your review. I'm sorry your billing experience hasn't exceeded your expectations. I would love to connect for a short demonstration to show you all the features you're looking for. For example, we offer over 60+ out-of-the-box reports where 10 of them are dedicated to billing. We've also standardized the clinical and billing workflows using our "Profiles" of documentation. These profiles are created and maintained by our in-house clinical team and outside clinical advisory board. We keep documentation updated for you while staying in compliant with Joint Commission and CARF. In addition, we work with 30+ 3rd-party billing companies who enjoy free access to BestNotes. We also customize workflows and reports for billers like you. Please give us a call today so we can improve your experience! 855-489-1792

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Natasha S.

BestNotes

2019-09-30

My program uses BestNotes for Mental Health Case Management and Foster Care.

Pros

The BestNotes dashboard is easy to navigate.

Cons

Unfortunately BestNotes can't do everything. For example it won't track dates without the user's specific intervention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick H.

BestNotes provides the best possible CRM system for any behavioral healthcare company

2015-03-26

From the Patient Portal to Outcome Tools, BestNotes provides the best integration of customer information.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Libby L.

Great Product

2019-12-19

With BestNotes, our organization is able to update and maintain client files in real time without the worry of if we have the most updated information on our clients.

Pros

BestNotes allows our organization to keep client records organized and manageable.

Cons

BestNotes is very easy use. I do not have any complaints to mention at this time.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sally C.

BestNotes is a reliable and easy to use product.

2021-06-07

I have used BestNotes for six years for one company with ease and the customer support is terrific. Recently I set up a new company in BestNotes and the onboarding experience as an administrator was done very well with a lot of support from the onboarding specialist.

Pros

All documentation for the clients is in one HIPAA compliant location and all of our managers are able to share information safely with each other as needed.

Cons

The creation of templates is not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose Gregorio L.

BestNotes to organize your mind !!

2018-09-26

So far I have had to install this system to more than 30 people and none have expressed unwanted comments about the operation and operation of the system. They are very satisfied customers because of the way they organize medical information and how they access it.

Pros

BestNotes is a cloud based health or medical records system.

Cons

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
James Y.

Excellent CRM

2019-09-30

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros

We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care.

Cons

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Debbbie P.

Best notes in Review

2021-03-17

Overall Best notes has worked well for our company. It has a lot of information that I don't use, that is why they customize it for you.

Pros

With the mental health industry that I am in we need to have complete records that are hippa compliant. Best notes complies with everything I need to have safe and secure records,

Cons

Once a client assessment is put in best notes it will duplicate name and certain things about the client each time you enter a new note, you wont need to enter again. If you want to change any of the paperwork to make it your own they will change and update to your liking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan K.

EMR to stay productive, efficient and compliant

2020-03-24

Knowing that we have a partner we can rely on to help keep us compliant though all of the changing regulations is a huge benefit to us.

Pros

Or the fact that it is routinely updated to stay compliant with all applicable regulatory agencies.

Cons

I would like to see more template-wide customization options, (i.e. removing components that aren't applicable to our field, allowing for more customization for individual users, the creation of a "saved/most used" field that can be applied to documents, ITP data, diagnosis, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susannah W.

Susannah Review

2021-06-02

It makes things simple and easy for both us and our clients.

Pros

This system makes it easy for treatment planning and assessments to be done. Scheduling is convenient and the client information is easily accessible.

Cons

The billing system has been the most challenging component of BestNotes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Natsumi M.

User Friendly

2021-01-28

Very good. Surely, I was nervous using it at the beginning, but my transition to this software was very smooth.

Pros

This software is very user friendly and BestNotes' Customer services are also very well trained.

Cons

This was my first online Medical record software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Katie S.

BestNotes is worked wonderfully as an all inclusive EHR and Billing system when paired with Claim.MD

2018-05-22

Pros

I like that the software captures all claim data information and builds electronic HCFA 1500 claim forms with information input to BestNotes.

Cons

The software is susceptible to internet interruptions and can be slow loading from page to page. Certain client files and registers that are very large sometimes produce an error code when loading .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michelle D.

You Get What You Pay For

2019-06-05

Thus stuck with in site of my concern, hoping things would get easier/better but that never happened.

Pros

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons

Many of the videos/self help guides are outdated or otherwise irrelevant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from BestNotes


Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

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Christine M.

BestNotes Support Review

2019-12-30

Overall it has been a pleasure to use BestNotes and have the continued support of the BestNotes team.

Pros

If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

Cons

There is a desire and need for more systematic controls, in order to reduce the manual reconciliation time between the clinical and billing modules (Program to Register functions).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Christina B.

"Bang for your Buck"

2020-08-22

As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

Pros

This software allows you to easily navigate the system. Easy to understand and straight forward.

Cons

When we first started we were unable to send patient forms to clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francine B.

RCA

2019-12-30

I like the ability to quickly run the reports I need on a day to day basis.

Pros

I like the ease of use of the program.

Cons

Learning how to use the software was a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam C.

It gets the job done

2016-11-16

I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders.

Pros

Price Simplicity It just works

Cons

Ugly user interface (looks like a 90's program) Takes a few clicks to access the information that you want to see Lacks bells and whistles (smarthphone apps, cloud features, etc.)

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Robert C.

Perfect for what we use it for

2018-07-19

I still currently use this daily.

Pros

Great way to organize patient files.

Cons

We use that to separate our facilities patients however we bill for more than 7 facilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more