BestNotes Features

BestNotes

Cloud based electronic health records solution for clinics

4.07/5 (35 reviews)

BestNotes Feature Summary

  • e-prescribing
  • Auto-attach note and billing code to appointment
  • Nursing assessment
  • Patient calendar
  • Patient portal
  • Customer relationship management Tools (CRM)
  • Report builder
  • Customizable templates at no extra cost
  • Digitally sign documentation
  • Patient ledger
  • HIPAA compliant
  • Master treatment plan
  • Track overall progress
  • Manage referral source relationships
  • Discharge summary
  • Scheduling
  • Create billing statements
  • Vast reporting features
  • API
  • Caseload/user activity

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (121 other apps)
Appointment Management (139 other apps)
Automated Scheduling (86 other apps)
Automatic Notifications (96 other apps)
Billing & Invoicing (148 other apps)
Calendar Management (101 other apps)
Charting (109 other apps)
Claims Management (107 other apps)
Client Portal (102 other apps)
Compliance Management (93 other apps)
Customizable Reporting (96 other apps)
Customizable Templates (81 other apps)
Document Management (79 other apps)
Document Storage (81 other apps)
HIPAA Compliance (179 other apps)
Records Management (140 other apps)
Reminders (141 other apps)
Reporting & Statistics (106 other apps)
Self Service Portal (78 other apps)
Workflow Management (101 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


17 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


23 reviews

See all Android Apps

BestNotes Feature Reviews

25 reviewers had the following to say about BestNotes's features:

Chari Clark

It does what it needs to

2019-03-13

Pros

They give you a lot of features you need for scheduling and client management in a secure place.

Cons

You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cy McCord

Competent but limited

2016-10-05

Not just a paper chart that is happened to be on a computer

Pros

Easy to use and manage patients.

Cons

Just a paper chart that happens to be digital.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering BestNotes

There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

Source: Software Advice
Helpful?   Yes   No
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Joe Rogers

Phenomenal Customer Service!

2019-08-22

The best part of the experience has been the customer service. Customer executives are always available, extremely knowledgeable, and super-fast to respond.

Pros

Very intuitive, easily customizable, reasonably priced, unbelievable customer service.

Cons

API limitations, inability to auto-schedule report exports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick Heizer

BestNotes provides the best possible CRM system for any behavioral healthcare company

2015-03-26

From the Patient Portal to Outcome Tools, BestNotes provides the best integration of customer information.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Natasha Stroebl

BestNotes

2019-09-30

My program uses BestNotes for Mental Health Case Management and Foster Care.

Pros

The BestNotes dashboard is easy to navigate.

Cons

Unfortunately BestNotes can't do everything. For example it won't track dates without the user's specific intervention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Young

Excellent CRM

2019-09-30

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros

We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care.

Cons

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany Richstein

EHR Review

2019-08-27

I am still in the implementation process, however I have worked closely with the rep throughout the process. He has been knowledgeable, assisted me in learning the system so that I can navigate myself, is reliable and accessible, and has been a great support for my team and I.

Pros

I also like that there are many fields that can be pulled forward from other documents to minimize human error and increase compliance. Lastly, I like the ease with which I can create and modify my own documents as I see fit.

Cons

There are a couple features that are not available that would be helpful, however the team is always able to work through other options with me.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose Gregorio Lopez Sanz

BestNotes to organize your mind !!

2018-09-26

So far I have had to install this system to more than 30 people and none have expressed unwanted comments about the operation and operation of the system. They are very satisfied customers because of the way they organize medical information and how they access it.

Pros

BestNotes is a cloud based health or medical records system.

Cons

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Dillard

You Get What You Pay For

2019-06-05

Thus stuck with in site of my concern, hoping things would get easier/better but that never happened.

Pros

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons

This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from BestNotes


Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

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Katie Sonner

BestNotes is worked wonderfully as an all inclusive EHR and Billing system when paired with Claim.MD

2018-05-22

Pros

I like that the software captures all claim data information and builds electronic HCFA 1500 claim forms with information input to BestNotes.

Cons

Certain client files and registers that are very large sometimes produce an error code when loading .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mark Salyers

BestNotes lives up to its name.

2016-07-11

From their product to their excellent customer service, they deliver with professionalism and concern.

Pros

The ease of use and full range of documents makes paperwork and billing a breeze for my staff.

Cons

I have no cons at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Tagliarina

Looks Outdated, Works OK

2019-11-10

This EHR software is able to do scheduling, documentation, administration duties, all while being HIPAA-compliant.

Pros

The software is affordable and does offer a lot of different options for mental health practitioners needing an EHR.

Cons

The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from BestNotes


Thanks for your feedback, Kenneth! We agree, our interfacing is aging but we have two exciting developments underway that will help. First, at the beginning of the year we will be releasing an update that will significantly improve the look and feel of BestNotes. Second, we're working on a brand new version from the ground-up. Once it's released, current customers will be grandfathered-in on pricing and enjoy all the new technology and workflow enhancements. We can't wait for you to see it!

As a reminder, you have unlimited training and support with BestNotes. If you're experiencing a problem with the workflow navigation - we would love to help. Send us an email at team@bestnotes.com or call our support line: 866-543-6646. Thanks again for your time and thoughts, Kenneth!

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Micah Braithwaite

Customizable

2019-07-09

Pros

The best feature of BestNotes is how customizable it is, we are a specialized business so that was very important to us.

Cons

BestNotes is not very intuitive, so it takes practice to get use the functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Angela Winward

Great training experience which makes things a lot smoother.

2018-01-29

Pros

Once trained, it is very helpful and they make it unique to your documents and reports. There are lots of things to learn, but they take you through, step-by-step, and assign you homework so you can practice.

Cons

It is initially confusing, lots of different sections to worry about. Not really quick at returning general email questions. They are quick if you have a meeting with a trainer, but other than that their tickets are not answered promptly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Mental Health Care company, 1-10 employees)

BestNotes

2019-04-11

Pros

I enjoy that you can upload documents and have everything in one place.

Cons

It sounds simple but it is not always easy to go back and fix.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Christensen

It gets the job done

2016-11-16

I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders.

Pros

Price Simplicity It just works

Cons

Ugly user interface (looks like a 90's program) Takes a few clicks to access the information that you want to see Lacks bells and whistles (smarthphone apps, cloud features, etc.)

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Natsumi Minagawa

BestNotes is the pioneer!

2019-08-19

Pros

I think BestNotes is one of the pioneers of the online medical record keeping company.

Cons

You will probably encounter some learning curves when you start using Best Notes. but customer service team will help you get through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Casey

Seems to be an older software.

2018-07-27

I believe Best Notes could be more utilized if they would advance the technologies of the program to easily use and make edits.

Pros

When a patient is selected, all documents uploaded are listed on the right, but I am still able to create and select a folder on the left to see a list of the documents in that category.

Cons

I still find it hard to navigate and make edits to a document without it making an error in the formatting.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Eliza Skye

Some Limitations

2019-04-05

Pros

Very effective for making therapy notes and billing.

Cons

There are some limitations with creating a muti-hour booking.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Matthews

Best EMR System I Have Ever Used

2019-07-18

I am able to manage clients across three mental health facilities all on one platform.

Pros

The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point.

Cons

None, I have yet to come across a need that the team was unable to meet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BestNotes


Thanks for your support Chris! We're really excited about our future developments - we hope to make your experience with BestNotes even better!

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Ruth Bruderer

Nice scheduling product.

2016-05-23

Pros

It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

Cons

At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering BestNotes

If you are looking for a scheduling program, and a program to keep a record of your notes, this is a great product. However you have to purchase another product that is compatible with it to process your billing.

Source: Software Advice
Helpful?   Yes   No
Read more
Robert Casey

Perfect for what we use it for

2018-07-19

I still currently use this daily.

Pros

Can be organized and separated by facilities (we bill for multiple facilities).

Cons

We use that to separate our facilities patients however we bill for more than 7 facilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Phil Scoville

Great efficient notekeepinf software

2018-05-28

Pros

Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

Cons

I was just a user and not an admin so I don’t know how to manage the financial and billing side of the system.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Miriam Gonzalez

BestNotes offers many possibilities to users.

2018-06-26

Pros

The best thing that BestNotes has is that it is a multifunctional platform for users, offering the possibility that someone can edit my notes if I give them the authorization, and in this way, be able to have group notes within an organization or company.

Cons

I would like BestNotes to improve its design, since since I am using it, I have noticed that the design has never changed, it has always been the same, and that in particular, it bores all users, it should be much more varied and with colors Nicer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Charley Downing

Not for those who love a paper chart

2018-04-24

Pros

They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

Cons

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more