BestNotes Reviews

Likes include ease of access, ability to navigate, ability to print information as needed

As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client. Also there seems to be a lot of steps involved with using the documentation.

I like that the interface is user friendly and has a lot of features that are specifically useful within my field. I also like that there are many fields that can be pulled forward from other documents to minimize human error and increase compliance. Lastly, I like the ease with which I can create and modify my own documents as I see fit.

There are a couple features that are not available that would be helpful, however the team is always able to work through other options with me.

I used this software when working for an outpatient mental health facility. They appreciated the detail that the program allowed. It has a lot of functions associated with patient care.

The user interface is a little dated. It's not as aesthetically pleasing as other programs , however, that slow on the priority in terms of the positive teachers associated with its functional purpose.

The best thing that BestNotes has is that it is a multifunctional platform for users, offering the possibility that someone can edit my notes if I give them the authorization, and in this way, be able to have group notes within an organization or company.

I would like BestNotes to improve its design, since since I am using it, I have noticed that the design has never changed, it has always been the same, and that in particular, it bores all users, it should be much more varied and with colors Nicer.

When a patient is selected, all documents uploaded are listed on the right, but I am still able to create and select a folder on the left to see a list of the documents in that category.

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

How easy it is use , it was very smooth transitioning from paper to digital

The mobile app doesn’t allow the same features as the desktop version

The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

The software is extremely user friendly and intuitive. Best Notes makes the dreaded note writing easy and simple. They also make interacting with clients simple and easy.

So far I have no complaints about Best Notes.

Once trained, it is very helpful and they make it unique to your documents and reports. There are lots of things to learn, but they take you through, step-by-step, and assign you homework so you can practice.

It is initially confusing, lots of different sections to worry about. Not really quick at returning general email questions. They are quick if you have a meeting with a trainer, but other than that their tickets are not answered promptly.

Easy to use and manage patients. Easy to learn.

Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

No pros were added to this review

No cons were added to this review

The ease of use and full range of documents makes paperwork and billing a breeze for my staff.

I have no cons at this time.

Price Simplicity It just works

Ugly user interface (looks like a 90's program) Takes a few clicks to access the information that you want to see Lacks bells and whistles (smarthphone apps, cloud features, etc.)

It has been a Outstanding experience so far. The staff team are special and [SENSITIVE CONTENT HIDDEN](Implementation team) He is the best!!!!!!!!!!!!!!!!! Where did you all get this guy? These individuals have Spectacular people Skills.

Need to take somethings off that I do not need or use.

Hi Charlotte! Thanks for your kind words. I'll be sure to let Chris know about your experience!

So simple to use, and MUCH easier than keeping paper files.

Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

No pros were added to this review

No cons were added to this review

The look is promising. Not many other positives. Their online training tutorials are adequate.

The functionality is lacking. The eMAR is useless.

I'm sorry to hear that BestNotes didn't exceed your expectations. I see that you used our online help site but did you know that BestNotes offers unlimited training and support with a real BestNotes employee? I also want to point out that your experience is very similar to other users who were not part of the buy-in process for BestNotes. Ideally, important employees like you have the ability...

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I like the ease of communication between providers, ability to put in a pre formed note and copy prior notes into current notes.

It’s not user friendly or intuitive without some guidance or assistance. Labs and medical information not readily available without clicking through a few options.

Hi Dr. Tate! Thanks for your feedback. I think there're some things we can do to improve your workflow that will make things much more user friendly. Please give our office a call when time permits!

The ease of usage once I was trained on how it works.

With the limited use I had, there was nothing I would change.

Very effective for making therapy notes and billing.

There are some limitations with creating a muti-hour booking.

1. The software is clear and concise 2. Easy to navigate in software 3. Client portal is an excellent tool for clients 4. Time management

There are no cons in this software to be able to use it

It helps us stay organized with all the students we have.

Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.