BestNotes Reviews

I like that you can add as much as you need to your advancement notes and don't need to simply check boxes or what have you like different frameworks. At the point when you are in medical care, your encounters don't regularly fit in a case. At the point when you are making a clinical note, you can add certain underwriters, similar to a read receipt to keep everybody responsible which is likewise extremely supportive.

I honestly cannot think of any real cons about the program aside from the fact that, each staff member needs to be adequately trained prior to utilizing the software in order to ensure proper use, this is not a real requirement so to speak, I just feel as though if you're trained on how to use the Software, it will save time for questions that perhaps you would otherwise need to wait on a supervisor to answer.

Reports are most useful for me when I need to audit client charts for all needed documentation. Very impressed with the work flow, how the information collected in one templated can be transferred into other relevant documents/ templates.

What I like the least about this software is the separation between the EMAR and Best Notes. Being a completely separated app is inconvenient. Also , when the client signs in the EMAR that they have received their medications, their name does not appear in the electronic signature. It just says patient signature, no name.

Thank you for your positive review of BestNotes! We're glad to hear that you found our software easy to use and that it met your needs specifically. Our team continuously updates the software to make sure that it complies with the highest state and national clinical standards, and we offer unlimited training and support to help you get the most out of it. Thanks again for choosing BestNotes!

It’s cheap. It was great to use years ago. They were also a much better company years ago.

Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can’t use it on a phone because it isn’t web friendly, and their “app” does literally nothing.

Hi Ari, It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the...

Read more

I appreciate that Best Notes is incredibly user friendly and easy to use. I use it daily for my job. However, my favorite part about Best Notes is the amazing customer service. I have never had such an easy time calling in and working with customer service. There has never been a wait time, and the support team is very knowledgeable, friendly and always helpful. They have been patient with me while learning new things about Best Notes and have helped me make my job more efficient.

This software has been a part of the company since before I started, but for me as a new employee, it was very easy to get the hang of the software. I have no complaints at this time.

Thank you for your kind words, we're so glad that you've found our software helpful and easy to use. We take pride in providing excellent customer service and are always happy to help out with any questions or concerns you may have. We hope that you keep using Best Notes for years to come!

How easy it was to navigate and implement.

After trying another system I thought better and decided to stay where I was.

Thank you for taking the time to write a review. We're glad you found our software easy to use and that it met your needs. We're happy to know that you had a positive experience with our support and training, as well as the robust features offered in BestNotes. We always work hard to provide the best possible service, and your feedback helps us do just that. Thanks again for choosing BestNotes!

I like that the records are all pretty easy to navigate. It doesn't take long to learn the software. It does take a bit of trial and error, but requires much less time to learn than other softwares I have used.

One thing I wish I could do on Bestnotes is upload more than one document at a time. I think this every time I have to update or create a client chart.

Thank you for your positive feedback. We're glad to know that you are enjoying BestNotes so far. We would be happy to discuss any specific issues you may have with the software or how we can help improve your experience. Please feel free to reach out to us at team@bestnotes.com

the flow and ease of navigation to information

cant really think of anything, after being thought it was real easy to do the work i needed to do

Thank you for taking the time to write a review for BestNotes. We're glad to hear that you find our interface efficient and easy to navigate. We always put a lot of thought into designing our notes so that they are easy to read and helpful. In addition, we make sure to include unlimited support and training so that we can help you get the most out of our product. Please do not hesitate to reach out to us at team@bestnotes.com if there is anything else that we can do for you.

Great way to organize patient files. It's easy to use and understand. Can be organized and separated by facilities (we bill for multiple facilities).

My biggest complaint is that the "quick list" only goes up to 7 and there isn't any customization to add lists. We use that to separate our facilities patients however we bill for more than 7 facilities.

BestNotes is a cloud based health or medical records system. Conceptualized for small and medium clinics. BestNotes offers applications for mobile devices on Android and iOS.

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents. It has a practical, simple and fast search systems. Its interface has the information well ordered so that the medical authority can make a diagnosis. The more medical history a patient has, the order of visualization of the data is decisive for a diagnosis and this system does it very well.

They give you a lot of features you need for scheduling and client management in a secure place.

It is definitely not pretty. You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

This software allows you to easily navigate the system. Easy to understand and straight forward. Your able to still use your same consumer forms instead of paper its now electronic.

When we first started we were unable to send patient forms to clients. You can't bill directly from the system. 2019 North Carolina states we had to be able to exchange information to other companies and BestNotes did not allow that feature at that time.

The BestNotes team is fantastic and the software is flexible. Our program had a lot of requests regarding both form and function as we started implementation and the BestNotes staff was amazingly accommodating. The BestNotes dashboard is easy to navigate. There are items within the system that we can change ourselves, allowing ongoing and instantaneous development.

Unfortunately BestNotes can't do everything. For example it won't track dates without the user's specific intervention.

I like how you the assessments are included in the software without having to add them manually.

I don’t like all the navigating one has to do between screens to get notes completed.

Hi Jennifer, We're often celebrated because of the efficiency of our notes. Our internal clinical team works closely with users and regulators to avoid unnecessary actions while keeping your team compliant with the highest state and national clinical standards. If you still used BestNotes, I would suggest a meeting to review best practices. We include unlimited training and support with real people so we can trouble shoot frustrating items like this. We wish you the best of luck with your new system but I hope we have another opportunity in the future to show you what our 20 years of experience can do for organizational efficiency and clinical efficacy.

What I like most about this software is that there is an app for it. I think that this makes it so much better and accesible. I am able to get into clients’ charts with ease and leave notes without having to have my computer with me. I also think that it is very user friendly even if it does take some practice and playing around with it.

The thing I like least about this software is that there is a whole download of an app that has to be done on the actual computer which makes it hard to access from other computers/laptops.

This system makes it easy for treatment planning and assessments to be done. Scheduling is convenient and the client information is easily accessible.

The billing system has been the most challenging component of BestNotes.

The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

One of the huge benefits of this system is the comprehensive reports section. The reports section has reports for any level of metric you can think of to track for your organization. Want to see the demographics of your clients? BestNotes can do it. How about reasons for client turnover? The system has a report for that as well. You also have the rapid response from the support staff who usually can get back to you in about 1-2 hours after you submit a ticket, and in a lot of cases, it could be under an hour.

The thing I like the least has to be the fact that "Tags" are in the calendar section. This allows you to, if you are not careful, add the appointment to multiple user profiles. Once this occurs, it takes between 5 and 10 minutes to actually get the appointment to reopen to delete it.

No pros were added to this review

No cons were added to this review

I like the ease of use of the program.

Learning how to use the software was a challenge.

Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

I was just a user and not an admin so I don’t know how to manage the financial and billing side of the system.

BestNotes is a very capable system. Notes and forms can be made to communicate and auto-pop info, client portal is simple and just about everything is customizable.

Visual appeal is lacking. It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized it is a very lengthy and confusing process. Best notes offers great support and training on the system but it is very difficult to setup and understand.

I used this software when working for an outpatient mental health facility. They appreciated the detail that the program allowed. It has a lot of functions associated with patient care.

The user interface is a little dated. It's not as aesthetically pleasing as other programs , however, that slow on the priority in terms of the positive teachers associated with its functional purpose.

It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

How easy it is use , it was very smooth transitioning from paper to digital

The mobile app doesn’t allow the same features as the desktop version

This software is easy and intuitive to use and understand.

I do not like that it timed out, however I understand the feature.

Thank you for taking the time to write a review on BestNotes. We're glad to hear that you found it simple and easy to use. We value feedback from our users and we will continue to work hard to make sure that our software meets your needs.