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MatrixCare Home Health & Hospice vs Hummingbird Comparison

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Overview

We’re proud to be the country’s largest post-acute care technology provider, and equally proud to offer the first fully integrated,...

Hummingbird is an EMR platform for hospice and palliative care developed my mumms Software. With 30 years of experience in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

264

5

4

3

2

1

120

96

37

8

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.0

26

5

4

3

2

1

10

9

4

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.
What I like best about Brightree software is it is user friendly and the support staff is amazing.
The vendor is amazing, great customer service, listens to your needs and changes are made quickly, not years later.

Pros

I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.
Love the reports, the ease of use and the quick responses from customer service.
I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier.

Cons

We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow.
We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly.
Do NOT use their program for documents. You pay a lot and when you leave Brightree it costs to get your documents back.

Cons

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well.
I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.
There are glitches in some reporting, causing frustration and delay of tasks, errors. Too many questions on forms that are more or less not helpful, causing more work for clinicians.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features31
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Bereavement Management
  • Billing & Invoicing
  • Built-In Database
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Decision Support
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Signature
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Medical Billing
  • Medication History
  • Mobile Access
  • Order Entry
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Quality Assurance
  • Real Time Data
  • Real Time Reporting
  • Records Management
  • Reporting & Statistics
  • Revenue Management
  • Scheduling
  • Third Party Integrations
  • Time Tracking by Client
  • Volunteer Management
  • Workflow Management
  • Total features44
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Bereavement Management
  • Billing & Invoicing
  • Built-In Database
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Decision Support
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Signature
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Medical Billing
  • Medication History
  • Mobile Access
  • Order Entry
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Quality Assurance
  • Real Time Data
  • Real Time Reporting
  • Records Management
  • Reporting & Statistics
  • Revenue Management
  • Scheduling
  • Third Party Integrations
  • Time Tracking by Client
  • Volunteer Management
  • Workflow Management

Integrations

  • Total integrations7
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrationsN/A
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

OC
AvatarImg

Olivia C.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Hummingbird logo

Hummingbird

Hummingbird Review

Reviewed 4 years ago

Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.

Pros

It is tailored towards hospice. Easy to use application.

Cons

Sometimes information gets stuck in the server

Vendor response

Thanks for your feedback, Olivia.

CC
AvatarImg

Cynthia C.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Hummingbird logo

Hummingbird

Hospice software helps us deliver good care

Reviewed 4 years ago
Pros

Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant

Cons

IT help can be slow and I have to persist until someone is available

Vendor response

We appreciate your balanced feedback, Cynthia. We have multiple ways to interact with our support team including a direct line. We will reach out to you directly to make sure you have these options at your fingertips so there is never a delay.

PJ
AvatarImg

Patricia J.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hummingbird logo

Hummingbird

Best Electronic Medical Record

Reviewed 4 years ago

The billing process is faster and reliable when it comes to holding bills for different reasons

Pros

The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Cons

Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Vendor response

Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.

JC
AvatarImg

Justine C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Hummingbird logo

Hummingbird

Intuitive and Thorough

Reviewed 4 years ago

We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.

Pros

This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.

Cons

There are glitches in some reporting, causing frustration and delay of tasks, errors. Too many questions on forms that are more or less not helpful, causing more work for clinicians. Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work. It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.

Vendor response

Thank you for your thoughtful and balanced review, Justine.

JY
AvatarImg

Ju Yeon H.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Hummingbird logo

Hummingbird

Good and supportive

Reviewed 4 years ago

When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Pros

We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Cons

Previously, it wasn't a web based software. But now they are. I'm happy about it.

Vendor response

Thank you so much for your review, Ju Yeon.