MatrixCare Home Health & Hospice Reviews - Page 2

-ease of use for field staff (iPad App) -lots of built in reports for getting data out of the system -easy to contact support and get resolutions -constantly updating and developing enhancements to the product -constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines -documentation is straight forward and easy to follow -order compliance features keep us compliant with orders when scheduling visits

-takes lots of time and training to get used to -scheduling components lacking compared to old solution -expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs) - only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox. - lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received...

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The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them....

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The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software.

Flexibility, Intraoperability, Reports, and some of the Functionality

Skilled Nursing documentation: The areas of documentation in the Visit Type - Revisit, Assessment - Hospice Follow-up Visit, Service Code - RN Routine Visit over lap with the same information in the Interventions, Care Plan, and Review of Systems sections. The Routine Visit doucmentation is TOO LENGTHY and requires TOO MUCH TIME by the nurses to complete documentation for a skilled patient visit. The note needs to be condensed so that documentation is not repeated in these sections of the visit note. I believe reformatting the flow of the visit note would be a great help. Thank you!

Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff.

The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us.

This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare...

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In regards to the billing function of Brightree's home health program, there appear to be very few cons. 1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare. 2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections.

One of the best things that I love about Brightree is how aware of regulatory changes they are and how responsive they are to make the necessary changes to the software to keep their clients compliant and in-the-know. I never feel like I have to beg for information of how they are going to address new regulatory requirements. They also are really aware of the impact on their consumers and are very helpful with integration of new changes.

When certain things require more development-related help, the length of time can be quite extensive if it has a lower priority rating. However, for high-priority needs, most things are fixed within hours to days. Excellent responsiveness to requests.

MatrixCare is really concerned with the end users and always making changes to improve this product. Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer. Our Caregivers also love the voice to text recognition that MatrixCare provides. This really decreased documentation time for our field clinicians. The technical support team is amazing and responds almost immediately. Updates are seamless and do not take any time at all, all the Caregiver has to do is do an update to their app on their iPad. It's so easy.

The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us. However, MatrixCare is making changes and I know it's going to be amazing. We have nothing negative to say about MatrixCare.

I like to be able to pull a wide variety of reports with a few keystrokes. Our quarterly meeting with our Account Manager is terrific. We can get help with useful tools and find out whats coming next.

Setting up the bereavement mailing was challenging.

Compliance!

Personally, I don't like that we have to use Internet Explorer. I wish Brightree was compatible with Chrome.

The best feature is the fact that the system tells me when Raps and Finals are ready to be submitted and if there is any problems such as no authorization, Oasis has not been completed, or no first billable visit has been completed yet. The system also tells me when orders have been sent and if they are not back received.

I really don't know of any Cons.

Very user friendly for clinicians and covers most of the basics of home health in office. The basic ideas are all here but each area needs fine tuned to work more efficiently for individual companies. Attractive interface for both AFO and iPads that is very easy to teach to even the most technologically challenged clinicians.

Not easily customizable and very poor customer service response. We have many needs to be efficient in our daily behind the scenes functionality that the software does not support, simply because it wasn't thought out thoroughly. All HH agencies have the same guideline to follow for compliance so these issues would have been worked out long before now. Initial training and software implementation...

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The ease and look of the product as well as the ability to easily navigate the screen. Their support is one of the best in the industry making them easy to work with and quick to resolve any issues.

The billing feature seemed to lack where the clinical feature succeeded.

The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave. Going back to when we started...

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Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable.

The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking.

I just love Brightree. As a user in our Home Health office, I find that the AFO side is so easy to use and when I call support I get exceptional assistance. The team at Brightree is always helpful and if they don't have solution right away, they take the time to get an answer and always follow up.

When updates are made to the AFO and I didn't see the front page updates, I wish it would make you take a tutorial to show you the updates before you can move forward. Sometimes I miss the front page updates and am surprised by new updated pages. BUT usually I get the hang of an update pretty quickly.

It's better than our old antiquated system - that's the only good thing I can say. And there was one really great clinical trainer that spent many hours on and off the clock helping us with our issues. It took a long time to get her but once we did, things got much better. I had to go all the way to the Vice President of the company to get additional help from someone who knew what they were doing.

The way MD orders are written are terrible. When the MD orders a new frequency, the old order remains unless you manually write another order to discontinue the original order. This results in a long list of orders, and many of those have been discontinued. However, you can't tell what date they were discontinued unless you go to the actual order that was written to discontinue that order. Confused?...

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Documentation is quick and easy to use. Really like the way it flows as in head to toe assessments. Pain is always required to be assessed.

Consistency with how the software looks from AFO and C-POC- would be nice if it was more consistent with how it looks. Also- The calendar for documentation please use calendar views - not scroll calendars and to be consistent- it is nice to see the days of the week. ie for what day nurse will be coming again.

When I have an issue, I can call or email Brightree and usually always get a response within 24 hours. That's very important to me. The folks who respond to the questions are always courteous and helpful.

We are having some problems with our private duty business unit. But, I'm sure a lot of that is because it is not a common unit for most agencies. However, I have no doubt that the problems will be solved in time.

Updates come with an explanation and are always a welcome addition, making Brightree a better product for me and our company.

No cons were added to this review

Dependable, plentiful reports, support is helpful and knowledgeable.

Pulling reports can be a bit slow, some days worse than others. The support system is a ticket system, which can be frustrating if you want an immediate answer. They usually try and resolve the end of the day, though, unless it needs to be sent up to the next level of support, then it can be days before you get a solution. I wish there was direct phone support instead.

Very good for ease of getting reports to manage care and for management needs. Assessment is very good.

Inconsistent with calendars in system- would prefer the calendar view not the roll type calendar. When pulling new patients or schedule changes to I-pad synching can be just too much. Even when getting several things done between synching. When training new staff they usually comment about this being excessive. Would be nice to be able to put comments into the wound assessment.

Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money.

The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself.