MatrixCare Home Health & Hospice Reviews - Page 3

The pros of the system are having everything you need right in front of you and not having to spend hours documenting, organizing or filing, also having easy access to an end of year reports.

The only thing I dislike would be when the system is taking too long to log into a file or report

I like the iPad capability. We are getting ready to use iPads in our office and during the training I see many benefits to the program. I do like that it is web based so I can be at home and sign into Brightree and complete work. I like the updates and how Brightree continues to improve on their products. I do like the support we receive from tech side and clinical side. I believe the are sincere when trying to help me figure out issues.

Don't like that we cannot print from CPOC. I feel the reports could be more user friendly and they seem to be "down" when I need them the most. I feel we are being forced to change to iPads and CPOC is being fazed out. Did not like that I am charged a monthly fee for Brightree to interface with my hospice PBM company.

the fact that it will not allow you to submit documentation that's missing mandatory information. Easy flow when navigating through the note while documenting. For the most part, customer support response is very good and helpful

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...)

Built-in compliance everywhere, almost everything can be customized. Tons of reports.

Glitchy sometimes when there's an update, but issues generally resolve quickly

The ability to swipe through the screens to access all of a patient's chart as well as the ability to look at other documents in the chart while completing a note.

My only real complaint with the Brightree software is the frequency in which it needs to be synced especially when trying to schedule and create new goals for the care plan.

To be able to access chart easily. Having medical history so handy means so much when you are out in the county

I understand about having to sync after adding information but is there any way to only do a complete sync once a day, and a shorter one when changing or adding information? Just thinking...

Easy to use, not difficult to train new staff Improvement updates made frequently to help maintain compliance Support staff are knowledgeable and eager to find solution

Sometimes the turn around on emails and phone calls can be lengthy (days) In need of faxing abilities for the IPAD's.... been requesting for years...

It offers different options of how to schedule patients/staff depending on your style of scheduling. I love how I can use the global calendar to get an idea of the overall number of patients the nurses are seeing on one day but can also search under one specific nurse to see the details of her schedule that day. A nice new tool that has come out of the updates is the ability to schedule an entire order...

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No cons were added to this review

It is user-friendly and easy to navigate. I like using BT because for each specific finding there is an area marked clearly.

There some areas does not give a clear report and dashboard. As hospice provider, it is important to make sure we can have access to the collected data and have the ability to analyze them.

Optimal system for IPads et opening charts during patient visits. Screens are easy to navigate. Orders at careplans are easily updated.

Glitches at frequent updates affect program function. Although these do not happen all of the time, they can significantly impact efficiency. Should offer education with significant changes/updates. We need to be able to pin more than 50 patients at a time.

No pros were added to this review

No cons were added to this review

Scheduling is very easy on office side. Ipad is very easy to use for OASIS and note documentation. It has a lot of built in teaching and intervention things to tie to your note. On office side it has capability to copy a note before erroring it out which allows for corrections to be made without having to re enter all of the note. The communication notes are a great tool. The flow of the note is very good.

The ipad is set up to only see a 3 month on a calendar period (for example right now you can see December, January, February) which does not allow any addendums to notes before December if needed. Length of time support gets back to you on correcting a problem is slow however that seems to be improving lately. When you heal a wound if that note you healed it on is not closed before the next note that wound stays active and it causes problems in documentation. You have to sync a lot to schedule a visit and add a note.

The Brightree staff has been excellent. We were thoroughly trained on the product and passed off to Support. Support has been outstanding so far.

From a new hire standpoint the Brightree University could be improved but I understand this is being worked on. New users do struggle with learning depending on their competency with technology (not unique to Brightree).

Per staff in field, it is great on the iPad for bed side charting. The beta quick entry of new referrala is a great time saver when office is busy. The Brightree support team, listens to what we are saying and does try to accommodate requests as best as they are able.

From the desktop, the redundancy of having to "click" find only to "click" find again. Often used names don't automatically populate when you enter them.

Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

The customer service is great. Any time I call they respond very fast to my call

If the issue needs to sclate to next level, it takes a few days to get resolve.

The ability to have our patient records accessible while in the home, has improved our coordination of care, including medication reconciliation to superb levels. The ease of program prompts helps guide even the new staff to function at a much higher level of accuracy for OASIS interpretation and adequate documentation.

While the internet is still required to review clinical documents, the clinicians are happy to be able to complete their patient notes, no matter their location.

Brightree develops & updates the software to help keep our clinicians compliant with regulatory requirements and guidelines. This is a huge plus.

Although it's necessary due to the constant changes in healthcare, it is at times difficult keeping up with so many updates to the system.

Report names make it easy easy to use and reports that are run daily are filed so they can be more easily accessed

has a few little loopholes that make using the product more difficult. ,Not super responsive to customer issues although onsite help is available at a charge

Good setup; easy to use; creates good care plans and templates;

Multiple syncs needed which is annoying, anytime you click anything you need to sync before you can continue; standard orders sometimes don’t show up and you need to rewrite multiple times; syncing doesn’t clear the patient and you need to sync the following day to have them disappear off of your log

This product is very easy to use in the field. the staff love the ease of the IPAD application, ordering medications, and reviewing the patient's chart.

There is an order compliance feature on BT that sold us on the application. Having this feature has been a huge learning curve for the staff to switch from patient frequencies by admission stay versus setting frequencies by recertification periods. Ex: if there is 2 days in the week of the first recertification period you have to put 1 x 1 week and then 2wk x 12 weeks. to completed the certification period. It's not hard, but it is a learning curve for the staff and I did not realize how much that learning curve would affect us. Also, there is ways around the order compliance and that requires us to manually monitor it. The program has been harder on our front office folks, than our field staff, but I feel we will be in a better, more compliant, place in the long run.

No pros were added to this review

No cons were added to this review

Much easier to use over laptop and easier to carry around from home to home.

That you have to synch so many times to claim and then open pt 's visit, and also on orders.