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CareCloud vs athenaOne Comparison

Overview

CareCloud’s award-winning financial, clinical, patient experience and revenue cycle solutions run at the speed of your practice...

Our award-winning EHR gives providers greater control, so they can focus on what they do best.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(95)

5

4

3

2

1

45

18

10

5

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

5

4

3

2

1

290

191

94

55

77

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud.
The Service and Support is top notch. Customer Care stays on an issue until it is resolved, and resolved timely.
The cost and ease of use were the two big draws for us a Family Medicine Clinic. We get great support, and CareCloud addresses requests for add-ons and changes for the improvement of the system.

Pros

Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials.
I love the ability to customize my reports, letters and templates. I love the photo capture.
I like that it's very easy to use and it does it's own updates. The patient portal is a big help.

Cons

That the clients are available to anyone who can log in to view. I also struggle with the charts - they seem so intuitive but they are frustrating and more code work than just fill in the blanks.
Charges, insurance payments, insurance denials, refunds, adjustments, voided claims etc. All of those topics need to more adaptable to the user.
Any difficulty that I have had navigating the system is mostly related to my lack of familiarity with the overall revenue management cycle and is not product-specific.

Cons

I just asked for basic family practice set up and that is too confusing for the system. The system has preset worksets so if your MA types chest pain as chief complaint.
We have had multiple billing issues with this system as well as problems with the system crashing after updates. I have noticed that some patient info was lost after updates as well.
The cost and design outweigh the general use. Technical support is poor despite all day coverage because of the lack of knowledge.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features1
  • Charting
  • Total featuresN/A
  • Charting

Integrations

  • Total integrations5
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations14
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CareCloud vs. athenaOne

See how CareCloud and athenaOne stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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