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CareCloud vs Luma Health Comparison

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Overview

Category Leaders

CareCloud’s award-winning financial, clinical, patient experience and revenue cycle solutions run at the speed of your practice...

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

5

4

3

2

1

45

20

11

6

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

4.7

5

4

3

2

1

38

11

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The customer support is very good and very helpful. Overall, we are very satisfied with Care Cloud.
When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving.
It is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome.

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Cons

They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well.
They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you.
They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue.

Cons

This was unacceptable and rendered the online booking useless.
Aside from the usual system lag (may it have been the software or poor connection) I would overall say Luma covers mostly everything a medical practice would need in terms of patient engagement.
Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features41
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Discharge Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Email Invitations & Reminders
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Widgets
  • Workflow Management
  • Total features72
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Discharge Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Email Invitations & Reminders
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Invoice History
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations12
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

CareCloud vs. Luma Health

See how CareCloud and Luma Health stack up against each other by comparing features, pricing, ratings, integrations, security & more.