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CareCloud vs Mend Comparison

Overview

Category Leaders

CareCloud’s award-winning financial, clinical, patient experience and revenue cycle solutions run at the speed of your practice...

Category Leaders

Launch your Telemedicine program today with Mend FREE. Achieve single digit no-show rates and 90+% patient engagement powered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(98)

5

4

3

2

1

45

19

11

6

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

5

4

3

2

1

122

98

36

16

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud.
Price was very attractive and ability to control our own billing.
Customer service is very knowledgeable. You feel like they truly care about their work.

Pros

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
I like the ability to use the service with both the website and the mobile app. Customer service has a chat feature which is very helpful and timely.
I love the flexibility of therapy and doctors visit can happen anywhere I am. Not having to drive back and forth to just see a therapist for 30 minutes is really great.

Cons

That the clients are available to anyone who can log in to view. I also struggle with the charts - they seem so intuitive but they are frustrating and more code work than just fill in the blanks.
First off, I never leave reviews and I am certainly not the kind to be negative. BUT, the staff all the way from management is horrible.
The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications.

Cons

It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.
A bit complicated, especially the API, it affects the performance. Sometime it's a bit unstable, we saw defects slipping through.
Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Clock In / Out
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Branding
  • Demographic Data
  • Discharge Management
  • Document Management
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Signature
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewals
  • Real Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Rescheduling
  • SMS Reminders
  • Secure Messaging
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Total features72
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Clock In / Out
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Branding
  • Demographic Data
  • Discharge Management
  • Document Management
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Signature
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewals
  • Real Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Rescheduling
  • SMS Reminders
  • Secure Messaging
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Waiting Time Tracking

Integrations

  • Total integrations5
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CareCloud vs. Mend

See how CareCloud and Mend stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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