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CareCloud vs TriMed Complete Comparison

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Overview

Category Leaders

CareCloud’s award-winning financial, clinical, patient experience and revenue cycle solutions run at the speed of your practice...

Category Leaders

TriMed Complete offers a complete software suite including EHR, Practice Management, Patient Portal, Mobile, Check In Module,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

589

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.6

102

5

4

3

2

1

45

20

11

6

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
70%
would recommend this app

5.0

35

5

4

3

2

1

34

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving.

LS

Laura S.

The customer support is very good and very helpful. Overall, we are very satisfied with Care Cloud.

OC

Olga C.

It is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome.

ss

sheila s.

Pros

I most mention the impeccable customer service TriMed has to offer. They truly want their customers to be happy and go above and beyond helping create a better work flow for the office.

BK

Beth K.

Wonderful software and even better support team. I would recommend this product and company to any medical group out there.

JG

Johna G.

We have had wonderful support for any questions or issues we've had, and I have been amazed at how quickly they responded.

HB

Heidi B.

Cons

They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well.

BM

Blake M.

They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you.

MM

Michael M.

They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue.

MM

Michael M.

Cons

The most frustrating thing is there are not tons of users in my immediate area.

MW

Melissa W.

I had a hard time with the patients we were sending links to. I believe more than anything the patients were using old technology that was not able to support this software.

DP

Dedra P.

Sometimes I forget that it is not human and can't understand why it can't do whatever I might dream up. No really it is very practice specific.

LB

Laura B.

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features53
  • API
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Decision Support
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Growth Charts
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Forms
  • Online Scheduling
  • Order Entry
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Pre-Appointment Screening
  • Real Time Data
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Vaccine Management
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Voice Recognition
  • Waiting Time Tracking
  • Workflow Management
  • Total features88
  • API
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Decision Support
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Growth Charts
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Forms
  • Online Scheduling
  • Order Entry
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Pre-Appointment Screening
  • Real Time Data
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Vaccine Management
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Voice Recognition
  • Waiting Time Tracking
  • Workflow Management

Integrations

  • Total integrations7
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Luma Health
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Peerlogic
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Luma Health
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Peerlogic
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CareCloud logo

CareCloud

continuous problems

Reviewed 3 years ago

We purchased this system about 5 years ago and were very happy with it's performance. Over the last 3 months, however everything changed. The system fails every day on continuous basis. Customer support is useless as they are reading off the script instead of actually trying to help. Noone is transparent as to what seems to be the problem and noone seems to be able to help. WE will be looking for other systems

Pros

The system was very user friendly and was easily modifiable to our needs.

Cons

Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CareCloud logo

CareCloud

Reimbursement Specialist

Reviewed 3 years ago

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you

Pros

I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

Cons

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CareCloud logo

CareCloud

Sales team misleading and awful software.

Reviewed 7 years ago

If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015...

Pros

No pros were added to this review

Cons

No cons were added to this review