CareCloud Features

CareCloud

The EHR + PM Choice for High-Grown Medical Groups

3.64/5 (100 reviews)

Competitor Feature Comparison

Admissions Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Claims Scrubbing
Code & Charge Entry
Coding Assistance
Compliance Tracking
Confirmation/Reminders
Discharge Management
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Faculty/Staff Management
For Medical Purposes
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
ONC-ATCB Certified
Patient Education
Patient Flow Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Real Time Reporting
Remittance Advice
Self Service Portal
Video Conferencing
Voice Recognition
Waiting Time Tracking
Visit WebsiteCompare App
Admissions Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Claims Scrubbing
Code & Charge Entry
Coding Assistance
Compliance Tracking
Confirmation/Reminders
Discharge Management
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Faculty/Staff Management
For Medical Purposes
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
ONC-ATCB Certified
Patient Education
Patient Flow Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Real Time Reporting
Remittance Advice
Self Service Portal
Video Conferencing
Voice Recognition
Waiting Time Tracking
Visit WebsiteCompare App
Admissions Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Claims Scrubbing
Code & Charge Entry
Coding Assistance
Compliance Tracking
Confirmation/Reminders
Discharge Management
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Faculty/Staff Management
For Medical Purposes
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
Multi-Provider Practice
ONC-ATCB Certified
Patient Education
Patient Flow Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Real Time Reporting
Remittance Advice
Self Service Portal
Video Conferencing
Voice Recognition
Waiting Time Tracking
Learn moreCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 9.2 or later. Compatible with iPhone, iPad, and iPod touch.

CareCloud Feature Reviews

25 reviewers had the following to say about CareCloud's features:

Anonymous
A verified reviewer
Verified Reviewer

Great Service!

2016-04-14

They did resolve our issues and the service has been great.

Pros

Great Reporting Easy Scheduling

Cons

Hard for patients to make payments on-line

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Heather M.

Carecloud is awesome!

2017-01-09

Carecloud is easy to learn and manages patients accounts well

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Renee A.

CareCloud review

2019-05-23

The customer service at CareCloud is exceptional!!!!!

Pros

With the two modules we can immediately see if a claim has errors.

Cons

I wish the system would alert you if you scheduled a physical to early (less than 366 days).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Michael M.

DO NOT PURCHASE

2020-07-02

HORRIBLE IN EVERY....SINGLE....WAY!

Pros

From a billing standpoint it is convoluted and tedious.

Cons

BUT, the staff all the way from management is horrible!

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Mel H.

All that was expected and more

2018-02-10

I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Pros

Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great.

Cons

One minor challenge when dealing with self-pay payment ID's for easy posting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Barbara B.

Happy with CareCloud

2016-06-03

Pros

I like the ease of use, the design is pleasing, and it's easy to navigate.

Cons

It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering CareCloud

Be sure to use this software in every area that affects your charting for patients/clients. If you don't know how to use something correctly, be sure to contact a service representative who can help.

Source: Software Advice
Helpful?   Yes   No
Read more
Ethne N.

Impressive Practice Management software

2016-02-17

I have found that this is one of the best and most intuitive practice management programs on the current market.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Judith M.

Breath of Fresh Air

2016-03-10

For example, after feedback from clients, CareCloud revised their patient statements to make them much easier to understand.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca H.

Reimbursement Specialist

2019-05-23

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there.

Pros

Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

Cons

The collection piece on patient collections are outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marie O.

Recurring appointments are on the schedule for good-these recurring appointments can't be deleted

2021-04-08

Pros

It has all features of billing, scheduling and charts in 1

Cons

What is the point of having a recurring appointment feature if any changes will have to be made individually anyway?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Megan C.

Carecloud takes the cake for all of the software systems I use daily!

2017-09-12

If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others.

Pros

ERAs individually split up for billing secondary claims which makes them a breeze!

Cons

The one thing I do not like about Carecloud is the inability to send claims on demand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Thuha P.

CareCloud EHR

2017-01-13

Poor experience had to call IT/customer service numerous times and did not get anything achieved.

Pros

e-prescribing copies previous notes.

Cons

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering CareCloud

not worth it

Source: Software Advice
Helpful?   Yes   No
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Keidra R.

Care Cloud Charts

2020-08-17

Accessing patients chart's are much easier.

Pros

The maneuverability throughout the system and the ease of understanding the system.

Cons

No Cons reported. It was supper easy to learn the system and is getting much easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Marty T.

I have used this system for a temp assignment for medical billing collections.

2017-09-28

Pros

Finding info for patient such as op reports and testing is easy and efficient.

Cons

The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura M.

Verified Reviewer

Seamless workflow and great support

2016-04-22

CareCloud’s intuitive design has made our office workflow seamless.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Carla A.

Everything that we need is always in the next phase, with no timelines or details of a plan.

2017-09-12

Pros

The patient check-in screen is really easy to use; you drag and drop.

Cons

The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ann K.

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

2016-11-18

Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?'

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering CareCloud

advice to others: I hope to warn others through the nightmare I went through. Please contact me for more information I would be happy to discuss my issues with them personally. Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

Source: Capterra
Helpful?   Yes   No
Read more
Andrew N.

Run away as fast as you can

2019-09-19

Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.

Pros

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Cons

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Brissa P.

WORST EMR - PRACTICES BEWARE!

2019-08-27

Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!

Pros

The only pro is that it is visually appealing and easy to follow.

Cons

There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
ERICA B.

CARE CLOUD

2019-05-21

LOVE CARECLOUD. SUPER RESPONSIVE!

Pros

GREAT REPORTING AND TRACKING.

Cons

I WISH RETURNS OF SIMPLE CHARGES WERE EASIER

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brandi B.

Ease of use, user friendly workflows and reports are fantastic!

2016-06-24

Pros

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product.

Cons

The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering CareCloud

I recommend choosing CareCloud based on upon its ease of use and the reports that are available for practice management purposes as well as clinical evaluations.

Source: Software Advice
Helpful?   Yes   No
Read more
LINDA S.

GREAT SYSTEM

2015-09-11

Pros

USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE

Cons

NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering CareCloud

EMR WAS SCARY FOR ME AT FIRST BUT ONCE YOU LEARN HOW TO USE IT IT IS GREAT

Source: Software Advice
Helpful?   Yes   No
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Vanessa V.

Easy posting claim/ Collections needs more communication with client

2018-03-08

Pros

Easy creating claims and appointments.

Cons

Collections takes too long to work on claims

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael R.

Great Analytics

2018-05-01

Carecloud Charts is a good product. Consider the options and see if it's right for you.

Pros

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust.

Cons

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Juanita H.

Great value for the price

2019-10-22

I am pleased with it. Its easy to use.

Pros

Allows for eRX and all in one for admin providers and claims

Cons

They are going through some sort of update... patient messages stop working everyday for a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more