Most popular features of all Healthcare & Pharmaceuticals apps
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25 reviewers had the following to say about CareCloud's features:
They did resolve our issues and the service has been great.
The customer service at CareCloud is exceptional!!!!!
Pros
With the two modules we can immediately see if a claim has errors.
Cons
I wish the system would alert you if you scheduled a physical to early (less than 366 days).
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
HORRIBLE IN EVERY....SINGLE....WAY!
I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.
Pros
Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great.
Cons
One minor challenge when dealing with self-pay payment ID's for easy posting.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I like the ease of use, the design is pleasing, and it's easy to navigate.
Cons
It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering CareCloud
Be sure to use this software in every area that affects your charting for patients/clients. If you don't know how to use something correctly, be sure to contact a service representative who can help.
At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there.
Pros
Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.
Cons
The collection piece on patient collections are outdated.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It has all features of billing, scheduling and charts in 1
Cons
What is the point of having a recurring appointment feature if any changes will have to be made individually anyway?
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others.
Pros
ERAs individually split up for billing secondary claims which makes them a breeze!
Cons
The one thing I do not like about Carecloud is the inability to send claims on demand.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Poor experience had to call IT/customer service numerous times and did not get anything achieved.
Pros
e-prescribing copies previous notes.
Cons
Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering CareCloud
not worth it
Accessing patients chart's are much easier.
Pros
The maneuverability throughout the system and the ease of understanding the system.
Cons
No Cons reported. It was supper easy to learn the system and is getting much easier.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Finding info for patient such as op reports and testing is easy and efficient.
Cons
The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
CareCloud’s intuitive design has made our office workflow seamless.
Pros
Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team
Cons
Previously there was a delay in working denials but this has improved greatly over the past 6 months.
Rating breakdown
Time used: 1-2 years
Pros
The patient check-in screen is really easy to use; you drag and drop.
Cons
The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?'
Pros
initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.
Cons
You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering CareCloud
advice to others: I hope to warn others through the nightmare I went through. Please contact me for more information I would be happy to discuss my issues with them personally. Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.
Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.
Pros
It is fairly simple to use but you are limited to baked in features and pre-determined workflow.
Cons
Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!
Pros
The only pro is that it is visually appealing and easy to follow.
Cons
There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
LOVE CARECLOUD. SUPER RESPONSIVE!
Pros
We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product.
Cons
The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering CareCloud
I recommend choosing CareCloud based on upon its ease of use and the reports that are available for practice management purposes as well as clinical evaluations.
Pros
USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE
Cons
NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering CareCloud
EMR WAS SCARY FOR ME AT FIRST BUT ONCE YOU LEARN HOW TO USE IT IT IS GREAT
Carecloud Charts is a good product. Consider the options and see if it's right for you.
Pros
Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust.
Cons
All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I am pleased with it. Its easy to use.
Pros
Allows for eRX and all in one for admin providers and claims
Cons
They are going through some sort of update... patient messages stop working everyday for a while.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
