CareCloud Features

CareCloud

The EHR + PM Choice for High-Grown Medical Groups

3.68/5 (95 reviews)

CareCloud Feature Summary

  • Appointment Scheduling
  • Patient Management
  • Charge Entry
  • Rules Engine & Claim Scrubbing
  • Electronic Claims Submission
  • Payment Posting
  • Reports & Business Intelligence
  • Technical Hosting & Support

Competitor Feature Comparison

Charting
Customizable Templates
Registration Management
Visit WebsiteCompare App
Charting
Customizable Templates
Registration Management
Visit WebsiteCompare App
Charting
Customizable Templates
Registration Management
Learn moreCompare App

Mobile apps

iOS App


10 reviews

Requires iOS 9.2 or later. Compatible with iPhone, iPad, and iPod touch.

CareCloud Feature Reviews

25 reviewers had the following to say about CareCloud's features:

Mel Hugentobler

All that was expected and more

2018-02-10

I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Pros

Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great.

Cons

One minor challenge when dealing with self-pay payment ID's for easy posting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Markopoulos

DO NOT PURCHASE

2020-07-02

HORRIBLE IN EVERY....SINGLE....WAY!

Pros

From a billing standpoint it is convoluted and tedious.

Cons

BUT, the staff all the way from management is horrible!

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Bohman

Happy with CareCloud

2016-06-03

Pros

The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.

Cons

It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering CareCloud

Be sure to use this software in every area that affects your charting for patients/clients. If you don't know how to use something correctly, be sure to contact a service representative who can help.

Source: Software Advice
Helpful?   Yes   No
Read more
Ethne Nance

Impressive Practice Management software

2016-02-17

I have found that this is one of the best and most intuitive practice management programs on the current market.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Heather Mack

Carecloud is awesome!

2017-01-09

Carecloud is an excellent practice management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Judith Murray

Breath of Fresh Air

2016-03-10

Coming to CareCloud from our previous practice management and billing company was such a relief.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Renee Ashby

CareCloud review

2019-05-23

The customer service at CareCloud is exceptional!!!!!

Pros

With the two modules we can immediately see if a claim has errors.

Cons

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Reffner

Great Analytics

2018-05-01

Carecloud Charts is a good product.

Pros

Carecloud offers very good chart features, some of which are customizable.

Cons

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laura Mendiola

Verified Reviewer

Seamless workflow and great support

2016-04-22

CareCloud’s intuitive design has made our office workflow seamless.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Melody Kipp

Great experience with CareCloud EHR

2018-04-05

I would recommend CareCloud for any practice.

Pros

It has great functionality and is user friendly overall. The billing app is the best.

Cons

I would like for the iPhone app and the calendar app to offer a few more features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rebecca Haugland

Reimbursement Specialist

2019-05-23

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there.

Pros

Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

Cons

The hold feature on patient balances.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Andrew Nieuwendaal

Run away as fast as you can

2019-09-19

Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.

Pros

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Cons

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan Currier

Carecloud takes the cake for all of the software systems I use daily!

2017-09-12

Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny.

Pros

ERAs individually split up for billing secondary claims which makes them a breeze!

Cons

The one thing I do not like about Carecloud is the inability to send claims on demand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great Service!

2016-04-14

They did resolve our issues and the service has been great.

Pros

Great Reporting Easy Scheduling

Cons

Hard for patients to make payments on-line

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Brissa Palacios

WORST EMR - PRACTICES BEWARE!

2019-08-27

Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!

Pros

The only pro is that it is visually appealing and easy to follow.

Cons

There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
sheila stokley

Practice Management System Partnership

2019-11-06

We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years.

Pros

The notes module and reporting are awesome ...

Cons

maybe Charts and some of the analytics are not what I would like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ann Kim

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

2016-11-18

Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?'

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering CareCloud

advice to others: I hope to warn others through the nightmare I went through. Please contact me for more information I would be happy to discuss my issues with them personally. Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

Source: Capterra
Helpful?   Yes   No
Read more
ERICA BEAMAN

CARE CLOUD

2019-05-21

LOVE CARECLOUD. SUPER RESPONSIVE!

Pros

GREAT REPORTING AND TRACKING.

Cons

I WISH RETURNS OF SIMPLE CHARGES WERE EASIER

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marty Torres

I have used this system for a temp assignment for medical billing collections.

2017-09-28

Pros

Finding info for patient such as op reports and testing is easy and efficient.

Cons

The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Keidra Reese

Care Cloud Charts

2020-08-17

Accessing patients chart's are much easier.

Pros

The maneuverability throughout the system and the ease of understanding the system.

Cons

No Cons reported. It was supper easy to learn the system and is getting much easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Vanessa Viruet

Easy posting claim/ Collections needs more communication with client

2018-03-08

Pros

Easy creating claims and appointments.

Cons

Collections takes too long to work on claims

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brandi Ball

Ease of use, user friendly workflows and reports are fantastic!

2016-06-24

Pros

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product.

Cons

The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering CareCloud

I recommend choosing CareCloud based on upon its ease of use and the reports that are available for practice management purposes as well as clinical evaluations.

Source: Software Advice
Helpful?   Yes   No
Read more
Barry Felton

Carolina Hormone and Health Center of Charleston and Columbia

2015-01-21

Pros

It is fairly easy to search a patient's records, finances, and encounters.

Cons

According to our providers, Charts 2.0 EMR is hard to navigate.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering CareCloud

The recommendations we have are: have all areas for providers to use in charts on one page so they can just toggle. They complain that they have to click too many times to get to the area they want.

Source: Software Advice
Helpful?   Yes   No
Read more
Rachel Curbo

Well designed and intuitive charting

2015-01-04

Pros

CareCloud's EHR layout and design is super easy to use and was a clear winner for us as it didn't require back and forth keystrokes or clicks to enter charting for patients.

Cons

The pricing was difficult to understand at first, as the demo included functionality that was later offered as an additional cost feature, but was presented in the demo as included with the base service.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering CareCloud

Have as many people from the practice take part in the demo as possible to view the software from their job function perspective.

Source: Software Advice
Helpful?   Yes   No
Read more
Leona Mathews

Best PMS/EHR I have used

2016-02-18

I get all the information I need when I want it, without going through a third party to get a printed report.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more