CareCloud Features

The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR.

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.

Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.

I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

I am able to customize most of the workflow for me, and can tailor it to my practice.

Customization setup portion can be a bit clunky, but it eventually works. Would be nice to have even more customization ability for very particular field sets

The only thing that our practice likes is that you can have multiple patients opened at once without losing data.

You can't delete any encounters or notes if you make a mistake once you hit save. They cannot adjust their system to print claims on any type of printer. You have to go through three screens to save a note and then name it what you need. When you are billing, it will not automatically pull credits to use; you have to delete the payment and then apply it where you need it. When ERAs come in, you can't...

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CareCloud is so easy to use and all of my staff just love it. If you can use an iPhone, you can use CareCloud. The drag and drop features and the ability to utilize the dictation feature is a plus for us all. CareCloud support is second to none. They are always very friendly and patient for all questions.

We have used CareCloud for 2 years and have had a great experience with all the apps.

USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE

NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM

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Dose not work with iPad and tablets, even thou they advertise it dose. Also not compatible with any speech recognition software like Dragon. They will do update in the middle of the day.

The software is easy to use and navigate. Finding info for patient such as op reports and testing is easy and efficient.

Not as many features as I have seen on other systems. The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.

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I have worked with numerous EMR platforms. Carecloud has been the most user friendly. It has a great interface when working with a patient chart: Providers can change the widgets to create the initial view of the chart in the most efficient way; providers can create very specific templates in relation to the reason of visit thereby limiting the time it takes to document; with the right computer and...

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I do wish Carecloud was compatible with an iPad. Currently, I use a flip laptop by Dell and it works but if you use a larger laptop, it is cumbersome to take into each patient room. I also wish the help desk staff was more aggressive at completing tasks with a great fix, I usually figure it out by the time support calls back. IT support usually responds within 2 hours. They tend to call during clinic...

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I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

maybe Charts and some of the analytics are not what I would like

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my...

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I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours. Go-Live was much easier than expected. All providers find it very simple and easy to use. Customizable Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled. Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Our practice didn't discover CareCloud years ago. One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

The patient check-in screen is really easy to use; you drag and drop. Plus, the patient pictures are great.

The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback. We currently have them doing our billing; once we bring billing in-house, we lose our client support representative,...

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The look of the software is pleasant. From a billing standpoint it is convoluted and tedious.

First off, I never leave reviews and I am certainly not the kind to be negative. BUT, the staff all the way from management is horrible! They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you. You are promised by the poor reps that they will let management know to contact you and then you are never contacted. The...

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Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

It has all features of billing, scheduling and charts in 1

can't delete recurring appointments in bulk, and can't modify the times of these recurring appointments once they are set. What is the point of having a recurring appointment feature if any changes will have to be made individually anyway?

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.