Most popular features of all Healthcare & Pharmaceuticals apps
Requires iOS 9.2 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about CareCloud's features:
I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.
Pros
Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great.
Cons
One minor challenge when dealing with self-pay payment ID's for easy posting.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
HORRIBLE IN EVERY....SINGLE....WAY!
Pros
The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.
Cons
It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering CareCloud
Be sure to use this software in every area that affects your charting for patients/clients. If you don't know how to use something correctly, be sure to contact a service representative who can help.
I have found that this is one of the best and most intuitive practice management programs on the current market.
The customer service at CareCloud is exceptional!!!!!
Pros
With the two modules we can immediately see if a claim has errors.
Cons
I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Carecloud Charts is a good product.
Pros
Carecloud offers very good chart features, some of which are customizable.
Cons
All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
CareCloud’s intuitive design has made our office workflow seamless.
Pros
Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team
Cons
Previously there was a delay in working denials but this has improved greatly over the past 6 months.
Rating breakdown
Time used: 1-2 years
I would recommend CareCloud for any practice.
Pros
It has great functionality and is user friendly overall. The billing app is the best.
Cons
I would like for the iPhone app and the calendar app to offer a few more features.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there.
Pros
Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.
Cons
The hold feature on patient balances.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.
Pros
It is fairly simple to use but you are limited to baked in features and pre-determined workflow.
Cons
Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny.
Pros
ERAs individually split up for billing secondary claims which makes them a breeze!
Cons
The one thing I do not like about Carecloud is the inability to send claims on demand.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
They did resolve our issues and the service has been great.
Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!
Pros
The only pro is that it is visually appealing and easy to follow.
Cons
There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years.
Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?'
Pros
initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.
Cons
You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering CareCloud
advice to others: I hope to warn others through the nightmare I went through. Please contact me for more information I would be happy to discuss my issues with them personally. Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.
LOVE CARECLOUD. SUPER RESPONSIVE!
Pros
Finding info for patient such as op reports and testing is easy and efficient.
Cons
The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Accessing patients chart's are much easier.
Pros
The maneuverability throughout the system and the ease of understanding the system.
Cons
No Cons reported. It was supper easy to learn the system and is getting much easier.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product.
Cons
The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering CareCloud
I recommend choosing CareCloud based on upon its ease of use and the reports that are available for practice management purposes as well as clinical evaluations.
Pros
It is fairly easy to search a patient's records, finances, and encounters.
Cons
According to our providers, Charts 2.0 EMR is hard to navigate.
Rating breakdown
Likelihood to recommend
Recommendations to others considering CareCloud
The recommendations we have are: have all areas for providers to use in charts on one page so they can just toggle. They complain that they have to click too many times to get to the area they want.
Pros
CareCloud's EHR layout and design is super easy to use and was a clear winner for us as it didn't require back and forth keystrokes or clicks to enter charting for patients.
Cons
The pricing was difficult to understand at first, as the demo included functionality that was later offered as an additional cost feature, but was presented in the demo as included with the base service.
Rating breakdown
Likelihood to recommend
Recommendations to others considering CareCloud
Have as many people from the practice take part in the demo as possible to view the software from their job function perspective.
