CareCloud Reviews - Page 2

For a number of years, they offered the EMR for free.

The support. When CC started charging for EMR, I had to transfer to another EMR/EHR due to downsizing of my practice and going into semi-retirement. They were of very little help in gathering my data for that transition. Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. They would not allow the access, denying the doctor to see the notes necessary for patient care. This went on for a month and continues to this day. Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all.

The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.

Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...

I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR.

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

I loved the look of this software. They have created a platform that looks like the iPhone with bright colors and rounded app-looking options. I found that all my users were able to easily identify where things should be and did not have difficultly learning their way around the system. I also appreciate the "all-in-one" approach. Everything, anyone in our company could need was available within the software.

During my time as a user (2014-2017), I found the customer service process to be frustrated. You were required to create a 'case' online and could not get someone on the phone easily.

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

maybe Charts and some of the analytics are not what I would like

No pros were added to this review

No cons were added to this review

Ease of use is there. CareCloud has a modern aesthetic that is easy to navigate.

The customer support. They are completely incapable and clearly lacking any sort of leadership.

There is not a single good thing I can cite from our Carecloud experience.

Horrendous off-shored customer service and billing.

It has a nice user interface and the digital chart looks like a paper chart

At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible.

The system was very user friendly and was easily modifiable to our needs.

Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems.

product is easy to use but often underperfporms

I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand.

Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent!

Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group.

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours. Go-Live was much easier than expected. All providers find it very simple and easy to use. Customizable Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled. Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Our practice didn't discover CareCloud years ago. One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my...

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I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

Ease of use and how much can be easily tailored to your own preferences! Especially like the app where I feel I can always have access to information I need.

Some ‘glitches’ occur and the support team is quick to get on it but at times dependency on software can be scary when it isn’t working. Suppose this is the case with tech in general.

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

I am able to customize most of the workflow for me, and can tailor it to my practice.

Customization setup portion can be a bit clunky, but it eventually works. Would be nice to have even more customization ability for very particular field sets

ease of use and color coordination. customer service is very knowledgeable. you feel like they truly care about their work.

Cannot submit tertiary claims electronically and cannot type in the payor id to find the insurance co.

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

That its very user friendly and always updating to improve the quality.

Not much to dislike. Care cloud does everything my office needs it to do.