CareCloud Reviews - Page 3

It is easy to navigate and give clear instructions for teaching new staff how to use.

Sometimes it runs slow and you can't just refresh the page.

There really isn't anything about this system that I like at this point.

As I sit on hold for the 5th time this week, this system is always going down. Every time I've called in over the last month, I've been put on hold for over 25 minutes and a couple of time, I've been on holder over 45 minutes without ever talking to anyone. We can't even log in this morning. Some days we can't verify insurance thru the Patient App. Other days we can't pull all of the diagnosis from the EHR portion of the system to the Billing portion. Horrible system. I'm not sure what system these other groups are using but it is not the system we have grown to hate!

Easy to learn and easy to use. Does almost everything I need it to.

Can't look up clients by phone # or other variables. Must use names.

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

SO EASY TO USE! GREAT REPORTING AND TRACKING.

I WISH RETURNS OF SIMPLE CHARGES WERE EASIER

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

[SENSITIVE CONTENT HIDDEN] for implementation they where the only ones who responded to us and where amazing

Nothing is as promised. It is the worst EHR on the Market. Office Ally is better than this software.

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

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The maneuverability throughout the system and the ease of understanding the system.

No Cons reported. It was supper easy to learn the system and is getting much easier.

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

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ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

The functionality of the CareCloud EHR was far superior to the other competitors we had demos with. CareCloud's EHR layout and design is super easy to use and was a clear winner for us as it didn't require back and forth keystrokes or clicks to enter charting for patients. Everything from vitals to ordering labs, referrals, and prescriptions was on the same page. The system is very intuitive and is the closest option to paper charting as we could find. All the representatives at CareCloud have been very helpful and easy to work with.

The pricing was difficult to understand at first, as the demo included functionality that was later offered as an additional cost feature, but was presented in the demo as included with the base service.

CareCloud is so easy to use and all of my staff just love it. If you can use an iPhone, you can use CareCloud. The drag and drop features and the ability to utilize the dictation feature is a plus for us all. CareCloud support is second to none. They are always very friendly and patient for all questions.

We have used CareCloud for 2 years and have had a great experience with all the apps.

I like the billing integration with the EMR side. There is a lot of work still due to be done. The simple charges and payments are nice from the front desk side. I like the schedule feature.

The speed in which things get done on the tech support side is too slow. We are still working on implementation items three months after starting to use the program. They make promises they don't keep. There is the typical passing of the buck, and nothing gets done. The system has gone down several times with no explanation to users, which makes me think their cloud stability is not in place as it should be. There is lots to be done on the chart note side; it is not as user-friendly as we were shown in webinars.

CareCloud has a user friendly scheduling system. It's easy to add appointments and easy to view the schedule. They have a great support staff. They're knowledgeable, friendly, and return calls promptly. They have a comprehensive library of training materials that help you learn the system inside and out. The product tracks which employee has been in the system, when, and what changes they made. I also like the ability to easily look at business trends.

There is a 60 day notice required to stop your contract. I'm sure you'll love CareCloud, but if you need to change, make sure you give them a 60 day notice before your term is up, or it will auto-renew.

e-prescribing copies previous notes.

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.

The system is easy to navigate and extremely user friendly.

After all of the recent upgrades they have implemented there are no complaints that I can express.

Easy creating claims and appointments.

Insurance verification needs to be accurate at the time of services. Collections takes too long to work on claims

The program is user friendly which makes it easy for us to train new staff. The customer service is above outstanding.

I don't have any cons at this time.

The simplicity of the screen, the amount of work done for you.

All of the system down and error time. Maybe that just comes with being web-based.