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CareCloud
The EHR + PM Choice for High-Growth Medical Groups
CareCloud Reviews - Page 4
108 reviews
Recommended
Adam S.
Mental Health Care,
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It has a great intuitive style that others systems just don't seem to have. I have spent weeks interviewing new systems and then having demonstration after demonstration. CareCloud's flow really stands above the rest of the pack.
We are strictly a behavioral health operation and we did have difficulty integrating our therapists into the system. The buy in from our therapists was very slow and their use of the system was sporadic. In addition, for our smaller practice CareCloud's cost was a difficult adjustment.
Bethany H.
Medical Practice,
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The ease of transitioning to icd10. The ability to create order sets
Not easy to e-scribe supplies (dm monitors). and cannot task referrals. Not all apps are integrated with each other.
Leona M.
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I have worked in healthcare for over 25 years, many of those with EHR systems. CareCloud is very simple and easy to use, has most of the features the legacy systems have, without all the layers of people to get through to fix a small problem. It is not perfect, none of them are and if the doctors are happy using CareCloud then it is a win-win for both of us. Best part for me is the reporting and data analysis. Managing a practice takes data so you can tell how you are performing. I get all the information I need when I want it, without going through a third party to get a printed report. Yahoo! Gotta love it.
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Hans S.
Medical Practice,
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The user friendly nature of CareClouds App software manages to make the provider confident that they are documenting everything to meet their own needs as well as the needs of meaningful use.
The buffering time in between clicks. Our Doctor complains about how often CareCloud takes to "think" in between functions.
Judith M.
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Coming to CareCloud from our previous practice management and billing company was such a relief. The software itself is intuitive and easy to use. There is total transparency as to reports and analytics, which was really, really important to us. The denial process is logical. I also appreciate that they actively request and listen to feedback - and then actually make changes. For example, after feedback from clients, CareCloud revised their patient statements to make them much easier to understand. I'm glad we chose CareCloud and would recommend them to other practices.
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Michelle S.
Financial Services,
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I like the transparency, accountability, and user-friendliness, especially compared to ADPAdvancedMD, e-ClinicalWorks, and AthenaHealth. I have used over 20 software vendors and love the functionality of CareCloud. The system goes above and beyond what their competitors offer. I also really like the collection app and how they have their claims app set up.
The EDI department. I take it on myself for all my clients. The support team is outstanding.
Ronda A.
Medical Practice,
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They are willing to take the time to give you thorough instruction, in person if necessary.
I would like to see the corrected claim with the alerts at the same time if possible. I know it would not print if it did not pass, but to see the claim in the background would help me visualize it better. If in the original billing we had recent coding expectations, including, HCPCs Codes prompted individually for each insurance payer that would be nice. That might take too much memory. If there is an easier way to attach medical notes pertinent to the billing that would be great. They also want a hand drawing at times which is in our notes.
Lori N.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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Pretty easy
Having the Icons and being able to navigate easily with them.
Sometimes it is hard to find a document I am looking for.
Sheila S.
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We have been on Care Cloud since 2011 and never looked back at any other systems since. Down time has been minimal and any issues have always been addressed and answered promptly. My staff are pleased with the user friendly touch we get with our system and the notes module save us looking for info because it pops up when a patient is accessed. Having insurance verification in the system without having to always go on the actual insurance web sites to save us work time.
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Amy P.
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Finally, I have found software that is nice to look at and get through from the beginning to the end of the patient encounter. It is easy to organize clinical data according to an individual provider's likes and dislikes. It took us about two months to become very comfortable with their system. Now I can finish a note in less than 15mins. The support staff has been nothing but more than helpful in providing quick responses to my many questions in getting adjusted to a new EMR!
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Olga C.
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Dr. George Suarez 's office is small, patients are on a person-to-person basis so this makes it more personal. Our billing manager retired, so we moved to in office billing. Dr. Suarez heard many good reports about Care Cloud, so he decided to go with the company. We purchased in May of 2012 and the implementation was a little bit difficult, but once adjusted, it has been great. The customer support is very good and very helpful. Overall, we are very satisfied with Care Cloud.
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david w.
Medical Practice, 1-10 employees
Used weekly for 6-12 months
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Thanks support staff for helping me this AM. You are a real asset to Carecloud
Just figuring it out.
We have to sign a box showing that it is completex
Karolina M.
Hospital & Health Care,
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This system is easy to use. It caught our eye mainly for the way it looked and for the potential it had to grow with time, which it does.
We have to constantly keep up with the different updates and add-ons. Some of them take time to get used to or to run perfectly, and that can be stressful and time consuming for our staff.
Phil C.
Pharmaceuticals,
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The support is good. They are easy to get a hold of and they can fix the issues in a very timely manner.
Support is needed often, its hard to find where you are trying to navigate to and the crashes sometimes
Vida H.
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If you are thinking of using Care Cloud, please do.
Easy to use, system will not let you fail when entering data. Customer Service support team always available. Able to custom system to the specific needs of your practice. Instructional tutorials available any time.
Will let you know when I find one.
LeAnne A.
Accounting, 10,001+ employees
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I like the scheduling features and patient records options
The functions of it were complex and difficult
Bertrand K.
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We thought we found a functional web based EMR to avoid local server challenges...we were wrong. Not the EMR for a busy surgical practice. Not user friendly. Poor customer service. No ability to electronically sign off items such as outside notes and labs.
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Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
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Has general functions that area easy to use for staff and physicians but lacks the robust total functionality that would make the entire practice thrive with this product.
Needs far more intuition, ease of use, proactive functionality, less mouse clicks, intuitive guidance to next screens, more face time with patients
Kathy S.
Medical Practice,
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There's very little that we like.
It is constantly going offline. We went live with this product on 5/27/14; it is now 7/8/14, and we have experienced no less than 10 days with what I would consider major interruptions in service.
John D.
Medical Practice,
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The cloud-based technology makes the product easy to use. It's easily accessible via apps or internet from the office or hospital.
At times it takes too long to get a response regarding problems or quick fixes.
Sherry E.
Medical Practice, 11-50 employees
Used other for less than 6 months
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We switched from Athena and in less than one week we were making arrangements to go back to Athena.
Price was very attractive and ability to control our own billing.
The functionality was way below par. It shows well in demos but when it came time to use it the pieces don't fit together very well. Too many steps to to things in the chart. Referral piece was very poor.
Warner S.
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Carecloud's charting system is second to none. It creates a dynamic flow from patient check in to claim submission. The software keeps my day efficient organized and profitable. Their product is always evolving and keeps my pt data safe and complaint. This is the best EHR on the market.
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Eve R.
Medical Practice,
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No need for a server or legacy software. Goes month to month.
It takes some time to make updates to app; it's also not compatible with Dragon or other EHR systems for integration.
Joel G.
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Our practice had a pretty good experience with Carecloud. Although CC wasn't mental health specific, we were able to do a few workarounds to make it work for our practice.
No pros were added to this review
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Barry F.
Alternative Medicine,
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CareCloud is pretty user-friendly. It is fairly easy to search a patient's records, finances, and encounters.
According to our providers, Charts 2.0 EMR is hard to navigate.
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