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CareLogic vs Compulink Healthcare Solutions Comparison

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Overview

Web-based electronic health records management system offering recordkeeping, scheduling, telehealth, billing & reporting...

Category Leaders

Psych Advantage is a cloud based EHR and practice management software designed primarily for psychiatrists, therapists and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

349

5

4

3

2

1

83

183

62

14

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.0

275

5

4

3

2

1

118

102

26

14

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.
CareLogic is easy to use and very functional. It is a great product and easy to understand once you get the hang of it.
Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.

Pros

I liked the ability to create my own layouts and favorite encouters to be more efficient. Also like the feature where I can just duplicate previous notes and diagnosis.
I felt I received great personal attention from helpful trainers. Having an implementation coordinator is helpful to keep me on track during the entire process.
I believe it to be as good as any competitor for a fraction of the cost. It is generally pretty self explanatory and user friendly.

Cons

CareLogic is the worst investment one can purchase for their company or practice. Fear this--yes because you got ripped off.
I can say that deleting information was a bit difficult once information was entered in, so this was the only negative.
I can say that I have worked with large number of EHR systems over the years, but this is by far the worst system that I have ever encountered as a medical provider.

Cons

It is even more frustrating when there is no solution to an error and you have to wait for a fix and put up with the errors until the fix comes out.
The SQL search function is difficult to use. Sometimes we have had troubles with the stability of the software - sometimes it crashes and you have to restart it.
The billing program has to be checked and often rebilled for missing claims. The drop down lists are not optometry specific and can be very tedious to find the right listing.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features53
  • API
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Billing & Invoicing
  • Case Management
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Insurance Eligibility Verification
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Order Entry
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Training Management
  • Treatment Planning
  • Video Conferencing
  • Workflow Management
  • Total features44
  • API
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Billing & Invoicing
  • Case Management
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Optometrists
  • For Physical Therapy
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Insurance Eligibility Verification
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Order Entry
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Training Management
  • Treatment Planning
  • Video Conferencing
  • Workflow Management

Integrations

  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations7
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

WM
AvatarImg

Wanda M.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

CareLogic logo

CareLogic

Carelogic

Reviewed 4 years ago
Pros

It was the first paperless system used for the company I am employed. Therefore there were and still is a lot to learn concerning the capabilities of Carelogic to remain contractually complaint. I like the fact that it alleviated paper and created space.

Cons

With the ever changing environment of Healthcare and all the domains that are defined under the title "Healthcare" a system has to be able to make and support the changes as they evolve. Carelogic appears to bit time consuming for changes.

CH
AvatarImg

Carolyn H.

Mental Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CareLogic logo

CareLogic

Qualifacts CareLogic Works for Us

Reviewed 9 years ago
Pros

The CareLogic Enterprise software is a comprehensive Electronic Healthcare Record that has allowed our behavioral healthcare company to achieve greater efficiencies and greater compliance. Some of the outcome measures that we achieved include: - Our Medicaid collection rate went from 85-90% to 100% - Our 3rd party collection rate went from 50-75% to 90% - Our Medicare billing went from $0 to $150,000 (we now have a way to document and bill Incident To) - We achieved a 100% outpatient billing rate - Consumers who are shared between multiple programs share a single treatment plan. - Continuity of care for our consumers in multiple programs has been ensured with the shared EHR.

Cons

There never seems to be enough staff on their development team to implement all of the changes that we'd like to see. That being said, they have been able to make all business critical deadlines, like Meaningful Use requirements, etc.

KS
AvatarImg

Kaela S.

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CareLogic logo

CareLogic

Happy with CareLogic

Reviewed 4 months ago

We are pleased with our overall CareLogic experience. We had a great implementation team and have a strong network of users across the state/country. Qualifacts continues to grow the system based on feedback from users and is trending in the right direction for healthcare.

Pros

CareLogic offers a lot of flexibility and customization options to fit the needs of the individual agency. It allows for configurations to process claims for varying funding sources. It is staff friendly and easy to navigate. From a System Admin perspective, onboarding is well supported and the User Community is strong. State meetings and annual conferences are informative and great for networking.

Cons

There are extra costs and limitations to information sharing across systems (HIE). Currently the patient portal is weak, however, their roadmap includes a comprehensive patient portal for 2023. Since it is not available I cannot comment on the efficiency of the portal but hope that a good third party product is selected. This will come at an additional cost though.

AR
AvatarImg

Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

CareLogic logo

CareLogic

During the course of implementation, the team ran into multiple snags, but were ever resilient.

Reviewed 5 years ago
Pros

Ease of use...and the fact that it isn't tied to a physical server. SAAS solutions make operations easier.

Cons

The software doesn't stay current with state reporting requirements, necessitating workarounds that aren't efficient.

GB
AvatarImg

Gregory B.

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

CareLogic logo

CareLogic

Carelogic - PfP

Reviewed 5 years ago
Pros

Layout is quite good. Menu driven customization is also quite efficient and effective. Customer responsiveness has improved over the last 3-4 years.

Cons

Accuracy of data is somewhat suspect due to lack of sufficient audit-trail. Financial (commonly referred to as "back office") capabilities are very sub-standard. Rather than being handled as a supplemental add-on, the financial aspects are critical for effective utilization. There has to be more recognition that the healthcare services being conducted and documented are not performed in a vacuum. Financial integration (front-to-back) needs great deal of improvement.

JB
AvatarImg

Jonathan B.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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CareLogic logo

CareLogic

CareLogic Review

Reviewed 4 years ago

Have been using for over 3 years and we do maintain a fairly clean and current Accounts Receivable. Would like to be able to call in an talk to a human in order to solve some simpler issues as opposed to logging a ticket and doing everything through email.

Pros

ERA process is simple and easy to use Like the ability to create my own reports

Cons

Processes have many steps in order to complete tasks. Not as user-friendly as other software solutions I have utilized. This is partially attributed to the individuals who set it up and received the initial training are no longer with the company and the rest of us have basically been self-taught.

AvatarImg
AvatarImg

Steve A.

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CareLogic logo

CareLogic

CareLogic the best of the field

Reviewed 4 years ago

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

JB
AvatarImg

John B.

Mental Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CareLogic logo

CareLogic

Highly customizable; powerful reporting features

Reviewed 9 years ago
Pros

Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features. Qualifacts...

Cons

It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer. It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.