CareLogic vs Compulink Healthcare Solutions Comparison

It was the first paperless system used for the company I am employed. Therefore there were and still is a lot to learn concerning the capabilities of Carelogic to remain contractually complaint. I like the fact that it alleviated paper and created space.

With the ever changing environment of Healthcare and all the domains that are defined under the title "Healthcare" a system has to be able to make and support the changes as they evolve. Carelogic appears to bit time consuming for changes.

The CareLogic Enterprise software is a comprehensive Electronic Healthcare Record that has allowed our behavioral healthcare company to achieve greater efficiencies and greater compliance. Some of the outcome measures that we achieved include: - Our Medicaid collection rate went from 85-90% to 100% - Our 3rd party collection rate went from 50-75% to 90% - Our Medicare billing went from $0 to $150,000 (we now have a way to document and bill Incident To) - We achieved a 100% outpatient billing rate - Consumers who are shared between multiple programs share a single treatment plan. - Continuity of care for our consumers in multiple programs has been ensured with the shared EHR.

There never seems to be enough staff on their development team to implement all of the changes that we'd like to see. That being said, they have been able to make all business critical deadlines, like Meaningful Use requirements, etc.

CareLogic offers a lot of flexibility and customization options to fit the needs of the individual agency. It allows for configurations to process claims for varying funding sources. It is staff friendly and easy to navigate. From a System Admin perspective, onboarding is well supported and the User Community is strong. State meetings and annual conferences are informative and great for networking.

There are extra costs and limitations to information sharing across systems (HIE). Currently the patient portal is weak, however, their roadmap includes a comprehensive patient portal for 2023. Since it is not available I cannot comment on the efficiency of the portal but hope that a good third party product is selected. This will come at an additional cost though.

Ease of use...and the fact that it isn't tied to a physical server. SAAS solutions make operations easier.

The software doesn't stay current with state reporting requirements, necessitating workarounds that aren't efficient.

Layout is quite good. Menu driven customization is also quite efficient and effective. Customer responsiveness has improved over the last 3-4 years.

Accuracy of data is somewhat suspect due to lack of sufficient audit-trail. Financial (commonly referred to as "back office") capabilities are very sub-standard. Rather than being handled as a supplemental add-on, the financial aspects are critical for effective utilization. There has to be more recognition that the healthcare services being conducted and documented are not performed in a vacuum. Financial integration (front-to-back) needs great deal of improvement.

ERA process is simple and easy to use Like the ability to create my own reports

Processes have many steps in order to complete tasks. Not as user-friendly as other software solutions I have utilized. This is partially attributed to the individuals who set it up and received the initial training are no longer with the company and the rest of us have basically been self-taught.

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features. Qualifacts...

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It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer. It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.