Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about CareLogic Enterprise's features:
Prefer alternate design
Ability to document and report in ECR.
Pros
Documentation is easy. Once you learn how to add one module, you have got it.
Cons
Things like the Utilization Management Module are too limited.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
My overall experience wit h Carelogic has been positive with employees from Carelogic and user friendly system.
Pros
efficient way to bill services because of the batch billing component
Cons
More staff have the ability to access consumers' records 2. loss of productivity when system is down for repairs or system problems 3.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
billing claims are easily tracked, documentation is tracked
Pros
able to set up system to take guesswork out of hands of average employee (scheduled activity mapped to correct document and proper billing code) encompasses scheduling, billing reporting in single system
Cons
reports can be a challenge to build problem with servers/system at least once a month
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users.
Pros
The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians.
Cons
The interface is dated compared to programs like Microsoft office or web sites like Gmail.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.
Pros
l like to ease of use for staff to schedule clients and document in records and billing out for services.
Cons
Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Care Logic has created efficiencies in client record workflows and improved agency documentation compliance.
Pros
Ability create and modify forms. User set-up and ability to limit view/access based on position.
Cons
It took a long time to set up the billing functions which hindered agency cash flow.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Solid documentation tools to meet regulatory requirements and design capabilities for various systems of care.
Pros
the fact that you can mange the rules and reconfigure forms as needed. but the most impressive is the Quality elements and tools supporting compliance and aleret management.
Cons
Nothing really. The once clunky plan of care has been reworked and we have been provided a new tool that is much stronger.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
(2) Customizable "Alerts" (with canned items for 'Failed activities', 'Missing/Unsigned' documents) allow each therapist and their supervisor to monitor incomplete documentation and encourage timely completion to facilitate billing. (3) Able to create your own documents and workflows and work them into the standing CareLogic system in ways that fit your workplace. (4) Scores of 'canned' reports to allow data to be tracked in meaningful ways. (5) Ability to organize homepages for each staff member (and/or at an organizational level) to get quick visuals on key items (upcoming appointments, performance targets, system messages).
Cons
(1) Pentaho reports - customizable report writer tool - is complicated. (2) Message Center (internal email) does not allow for 'deleting' emails, does not maintain a 'sent' folder, etc.
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
It has been mixed. The staff have been great, but the system itself is not as user friendly and functional as I would like
Pros
That it is an electronic medical record.
Cons
Billing; reports; tedious; orders; type of alert available; still to do too much manually to get information; time consuming to implement new sections or questions to a document
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Instant reports on daily claims
Pros
all billing is made easier since there is only one location to find it, when it comes to billing out and posting payments
Cons
denial reason must be manually entered from ERA file. So its a few more steps to get those denials worked on.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Keeping good records for clients and for Corporate offices
Pros
Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.
Cons
Some of the processes seems unnecessary and could be more workflow efficient.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I would like to have more modules designed for nurses.
Pros
It is pretty user friendly once you learn how to use it. I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.
Cons
I sometimes have trouble logging into DrFirst from the "manage medications" tab in medication management. I can't open two screens in chrome, which means I have to toggle back and forth to find information I want to copy from one place to another.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I like being able to pull the majority of the reports into excel, as that is the only way I can actually get the data that I need from them.
Cons
There is a lack of canned reports showing information that we consider to be vital on the practice management side of the software.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
When we implemented an EMR we were able to reduce staff who previously processed manual claim information but added staff for system, claim and document maintenance,
Pros
Most of the billing and AR features work as intended.
Cons
The reports vary from moderate to very slow to generate, which is especially frustrating when trying to close the GL every month or run reports for analysis.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
The client charge is electronic and anybody across the agency at any location in the state can view (if they have privileges) the client's medical records or financial account.
Pros
I like that they recently made it possible for us to run the claim engine for a client.
Cons
In the Activity to Procedure mapping, after 2 years of mapping, it would really be helpful is there was a search help find the needle in the haystack of mappings.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Access to records So logical layout of information Ability to customize some to practice setting Ability to link billing with clinical records
Cons
When software crashes or reboots nothing is auto saved The internal messaging system which is HIPPA compliant does not have way to easily integrate into the patients clinical record
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall CareLogic is a software solution which meets very well both our billing and medical records needs.
Pros
It is also versatile in that it provided billing and reporting capabilities which assist to assist us to be fiscally responsible as well as track the needs of our clients and staff.
Cons
Due to the robust nature of features which can be built in to documents and reports this process can be sometimes be overly complex and challenging.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Ability to run services through electronically and bill electronically.
Pros
Ease of use and very easy to understand for new employees - good logic.
Cons
A report that shows payments, such as in Claim Maintenance report, would be helpful to determine collection rates.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I was able to participate as a beta tester for Carelogic Mobile as well and that whole process is very encouraging.
Cons
The ability to quickly and easily see everything about a service/activity that was billed in one spot.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Staff are able to use the software to schedule and document services after brief training.
Cons
Initial setup is very detailed, however, once the setup is complete it works very well.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Poor response time in reporting has been an ongoing problem since 2010 and has improved only marginally at best.
Pros
Documentation writing is also fairly easy and easy to customize with our own templates based on compliance requirements and quality of care guidelines.
Cons
Form design abilities are somewhat limited.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Improvement in clinical workflow, Billing is accurate and easy to use.
Pros
Clinical decision rules can greatly enhance clinical workflow. Direct service staff love the ease of use.
Cons
Report writing, getting outcomes out of the system, no access to create our own views.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
