CareLogic Enterprise Pricing Plan & Cost Guide

CareLogic Enterprise

Web-based mental health electronic health records system

3.86/5 (329 reviews)

CareLogic Enterprise Pricing

Pricing model: Subscription

Contact CareLogic for price information or a quote

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CareLogic Enterprise Pricing Reviews

Pros

  • I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.Heather T.Read the full review
  • CareLogic is easy to use and very functional. It is a great product and easy to understand once you get the hang of it.Heather S.Read the full review
  • Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.Derek M.Read the full review

Cons

  • CareLogic is the worst investment one can purchase for their company or practice. Fear this--yes because you got ripped off.Ken D.Read the full review
  • I can say that deleting information was a bit difficult once information was entered in, so this was the only negative.Mattie M.Read the full review
  • I can say that I have worked with large number of EHR systems over the years, but this is by far the worst system that I have ever encountered as a medical provider.april d.Read the full review
89%
recommended this to a friend or a colleague

14 reviewers had the following to say about CareLogic Enterprise's pricing:

Anonymous

Great but room for improvement

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

Pros
You are able to customize the software to meet your organizations needs.

Cons
Implementation was painful and if certain product features were explained differently in how one function affected another it could have been a smoother process. CareLogic is expensive and the rates continue to increase, the big corporation continues to grow and report record earnings at the expense of their customers. There are additional features that a small non-profits can't afford but need for reporting purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dawn B.

Networking, learning & fun

Reviewed 2016-06-07
Review Source: Software Advice

Pros
Value networking and teaching new & innovative ways to use the system.

Cons
Customer service is exemplary and support is always available to help!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mike D.

Easy to Use/Good value

Used daily for 2+ years
Reviewed 2019-11-12
Review Source: Capterra

We have been with them since 2013 and overall the value is good.

Pros
Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in.

Cons
Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Karen B.

Immediate, measurable clinical and billing efficiency

Reviewed 2014-04-16
Review Source: Software Advice

Pros
The system is one-stop shop. The user community is second to none. There is an impressive transparency in pricing and knowledge sharing. The management of Qualifacts seems to have its collective head on straight. The positioning and movement of the company in a clogged market is positive and growing. In our area, we have seen several new agencies!

Cons
While the service centers are great support, quicker turnaround on any support issue could always be improved. Remember, customers feel that their individual issues are more important than any other issue. But I like the dedicated support contact idea!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard F.

all software has it's problems, but Carelogic seems to be a good product

Used occasionally for 2+ years
Reviewed 2018-06-05
Review Source: Capterra

Pros
I like the ease of new staff in being able to learn the software. The product seems to be a good value.

Cons
i dislike updates to any software. They always seem to have problems, and even when there are not problems there is an unfortunate learning curve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roger C.

EHR

Used daily for 2+ years
Reviewed 2019-05-06
Review Source: Capterra

Overall it is a very expensive product, but it does work well for what you pay for. Some small quarks as an IT person I have to deal with regularly which is disappointing.

Pros
You can customize a lot of the EHR as long as the person knows what they are doing.

Cons
Lack of communication from tech about routine maintenance. Random issues and downtime at the least appropriate times without notice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

CareLogic

Used weekly for 2+ years
Reviewed 2019-09-17
Review Source: Capterra

Very good service upfront but once implementation is completed the customer service is lacking. As a whole it is a good product and I believe we made a good choice. There a lot of improvements needed but that is true of all EHR products on the market as standards and practices are rapidly changing in this field.

Pros
This is an easy to use electronic health record that lends itself to behavioral health services. Generally the end users all agree that it is user friendly. The training to get a clinician ready to provide care and effectively document services is fairly easy and allows even new staff to start working with consumers quickly.

Cons
The reporting features are limited in nature. There are lots of "canned" reports but most of them are of no value. The response to problems from the customer support side is this biggest challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Wayne H.

Honest assessment from the Data side of this product

Used daily for 2+ years
Reviewed 2021-06-17
Review Source: Capterra

Cost effective solution, not the smoothest UI flows, but functional. Customer engagement is 100%, user group communities are fantastically engaged and helpful. Qualifacts knows this is one of their strong suits and supports it fully.

Pros
Full ODBC access to a copy of my production tables is available (at a cost) but it allows me to run complex analysis of our data

Cons
I'm 10yrs into Carelogic and it took them too long to fully understand the data requirements of their users. The robust data platform they have in place now should have been in 7-8 yrs ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Christina S.

DIY System

Used daily for 2+ years
Reviewed 2019-08-06
Review Source: Capterra

We have had a good experience impacted by the staff turnover at Carelogic it took at least a year to fully understand the system

Pros
ease of configuring service documents to the operation's needs Access to libraries to enhance quality of service Ability to access anywhere in the USA and via different devices You can build it to meet workflows Resources in Community are very helpful

Cons
Not intuitive Reporting is limited, at times confusing and sometimes innacurate Training is great but when customized it can be expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Steven H.

Clinical interface works great for clinical staff. Ongoinsupport model leaves a lot to be desired.

Used daily for 1-2 years
Reviewed 2018-06-07
Review Source: Capterra

Maximizing revenue

Pros
Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

Cons
The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Seth B.

A Good Decision

Used daily for 2+ years
Reviewed 2019-07-29
Review Source: Capterra

Overall, we are very happy with the software and plan to continue using it for the foreseeable future.

Pros
I like the ease of use. Every software has its own way to complete a workflow. Once you learn the “CareLogic” way, I find it very easy to solve problems and complete work assignments across our organization

Cons
The cost is very high compared with others on the market. Also, I find it sometimes takes too many steps to complete a backend customization. I am sure this helps with the customization capabilities, but can still be frustrating to go through so many steps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lynne L.

Very thorough documentation

Used daily for 2+ years
Reviewed 2019-07-29
Review Source: Capterra

Our new representative is very forthcoming and answers questions via email quickly. Putting in a help desk ticket can get a very quick response, but it also may not get a response for a while.

Pros
CareLogic is very thorough in what it expects and requires for each client. It is pretty reliable and sends notifications quickly when it is down or when maintenance is scheduled.

Cons
Every change can cost the user monetarily. The software has so much involved that it can be difficult to set up new configurable forms, and there is no way to delete or "hide" forms that are no longer used. The canned reports may not give the results needed, so either have to pay to get a custom report or build your own report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Julianne T.

If you can afford the bells and whistles, Carelogic can be awesome

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros
As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons
It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

Used daily for 6-12 months
Reviewed 2019-05-14
Review Source: Capterra

Pros
This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs. Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast. Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

Cons
Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments. Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner’s Guide" book was huge help to me. Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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