Qualifacts CareLogic Reviews - Page 4

Carelogic is user friendly. Some functionalities are useful. Gives me the ability to create workflows seamlessly. In comparison with our old ECR, CareLogic oversees my expectations.

Carelogic configurations are good to have, however, would be very beneficial that all configurations do have the ability to be required if needed. That's my struggle.

Schedule driven software makes the process flow nicely. Intuitive and easy to train new users. Customizable to meet the needs of our organization.

Be careful not to customize too many of the forms because the standard platform benefits won’t apply (pull forward fields etc At times it seems that it takes a long time for proposed updates to actually be rolled out.

Easy Navigation and link management. Functionalities covers agencies requirements.

Reports are not satisfactory. Prefer to have control over Database.

Carelogic is focused on providing a client focused positive end user experience. Staff are able to use the software to schedule and document services after brief training. Carelogic produces clean claims and has provided us with an improved cash flow and compliant billing.

Initial setup is very detailed, however, once the setup is complete it works very well.

Configurable Forms: Being able to create the forms needed for services and programs Report Designer: Being able to retrieve the data we need to determine productivity and outcomes

Electronic signature pads often start working or transition to the wrong hardware type There can be downtime/latency that affects effectiveness of software

What I like most about this software is that you are able to create service document and customize to the staffs needs. Also, I like the fact that the systems has report templates that most agencies would need and it easy to run.

What I like least about the software is the programs, episodes and organizations menus. This menus could be really confusing at times especially when looking at the clients history at the agency. I also don't like the fact that there are to many steps to take to get into a client's facesheet (ECR).

I like that it is an EHR and the Support Team is awesome. When I have a question, they get back to me quickly. I like that they are always improving the system. I also like that we can bring on affiliates to our platforms.

Sometimes it can be complex. You really need to understand what you are doing when in Carelogic. I would also like to see Carelogic produce something for medical billing.

Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.

Some of the processes seems unnecessary and could be more workflow efficient. Some functionalities could be easier for staff to maneuver through. It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options

Easy to create original billing and re-generate billing data file to re-submit to payer for payment. The payment posting function also very user friendly.

The qualifacts (technical support) is not very helpful. After tickets submitted, it takes at least 2 to 3 weeks for simple problem to resolve. For some complicated problem such as “Claim Submitters Identifier” format change I only get an answer of “ the desired functionality is not currently available in CareLogic.”

CareLogic is highly customizable and there are many creative ways to use the system. There is also a really robust system of peer support from similar agencies to help answer questions beyond just the typical user support.

It's hard to train on because the structure doesn't feel intuitiveIt's also lots of work on the backend to set up because it is so customizable.

Ease of use and very easy to understand for new employees - good logic.

Report load time - Unable to run the GL Deposit Payment Summary w/o Qualifacts assistance. A report that shows payments, such as in Claim Maintenance report, would be helpful to determine collection rates. Non-Billable report summary is not available. System glitches that cause claims to not generate will leave a claim in non-billable status. These claims will not be found unless accidently found.

Overall it is great for outpatient services. Has a useful scheduler for OP. Finally has the ability to bill for inpatient.

Overall it is great for outpatient services and that is the major focus CL; has & need to include inpatient processes. It takes a professional programmer to create reports; this should be easy for anyone to create. It costs to integrate with any new system; would like to see CL already integrated which an organization will see as a plus.

We chose Qualifacts among all the other vendors considered as they are a forward thinking company, similar to our agency. Now that we have used it for several years, the day-to-day pros are the ease of use, the community of support, the link with Dr. First for e-prescibing, embedded outcome measures, and reliability of the system itself.

Waiting for the soon to be released mobile app - which will be invaluable to our community-based staff.

Billing Processes--Easy to use and understand. Processes do not take a long time. Easy to train staff on. The scheduling module is easy to use as well. Like the fact that Insurances can have multiple addresses and you don't have a payer per address.

Reporting is awful. You can not pull quick and dirty reports quickly. We have a contracted report writer that we pay on an as needed basis. this is difficult when you need a report on the spot.

Able to encompass all clinical information needed for a client.

There are multiple steps to use a basic function, with barriers at times.

One of my favorite things about this software is each user having the ability to customize the menus and home screen based on their needs. I also like that practically anyone can learn to operate the software.

I do not feel the software program is worth the money we are currently spending. It is also difficult to get over the phone support to correct an issue. Personally, I work better having someone talk me through step-by-step.

The scheduling features makes it easy for our clinicians to complete their documentation. I also like the business rules and the Failed Activities and Failed Claims. I am impressed with their new Treatment Plan and the customization that is available

A major con is having to pay to access our data via an ODBC connection. Having to pay for our own data at the rates proposed is a hard hit on finances for the smaller clinics.

1. provides update information on consumers 2. ability to access records quicker 3. eliminated loss documents 4. better time management because ER allows providers to complete documentation quicker 5. efficient way to bill services because of the batch billing component

1. More staff have the ability to access consumers' records 2. loss of productivity when system is down for repairs or system problems 3. hard ware must be updated regularly 4. ER is not forgiving with technical errors

What I like most about the software is that it is customizable to meet our needs. The options are (almost) endless. And Qualifacts is always working on new ways to enhance their product and keep it relevant.

It took a while to get used to because it wasn't as intuitive as we had hoped. But once we learned how to maximize Carelogic by using it as it was designed, it became easier to use and really enhanced our practice.

It's great having all the client information in one database. I like being able to check billing questions and make appointments without having to log into another system.

I would like to see more client search options. To be able to search by phone number or clinician see would be an added bonus.

Easy to find clinical items you are looking for if they are there and set up properly.

Many features have to be turned on or off by Qualifacts themselves. You have to put in a ticket to request that something be turned on. However, there is no list that can be provided to the customer of what can and cannot be turned on and off. So, you don't know what you can request. This is so ridiculous!!! Submitting a ticket can be frustrating. Many times the answer you get back can go over a layman's head, so you still don't know what to do to fix the problem.

I like that we can create our own documentation. Very straight forward, it is like using an app. system has been reliable for the most part.

I know from our clinician standpoint they would like auto save when in documents. Having a pop-up when client's are checked in. I wish you had a working area which you could return to if having to look at something else. I would like to have a little more edit capabilities such as editing our own dates on error dates, I would like a better POE for clients that are already open but admitting into another program. Transfers are very confusing, would like it not to automatically kick out primary staff, having one primary staff by program would be beneficial. Diagnosis page, wish we could identify SUD and MH.

- spellcheck feature - ease of set up and being able to change/update modules without workflow interruption - alerts help staff to know when they need to fix/complete documentation still - ability to individualize software to meet agency needs

- reports are limited unless you have a Pentaho report writer on staff - help ticket submissions receive slow responses at times - system issues sometimes impact access to software but downtimes are typically limited