Qualifacts CareLogic Reviews - Page 5

Reporting capability - the ability to design reports based on just about everything. Looking forward to Analytics and the capabilities that that product will give us. I was able to participate as a beta tester for Carelogic Mobile as well and that whole process is very encouraging. The response to testers needs, how organized the approach was and the weekly meetings was all handled very professionally and well.

The ability to quickly and easily see everything about a service/activity that was billed in one spot. Who it was billed to, with procedure codes, units, and amounts, and then how much they paid and who it was billed to next and follow it all the way thru until it was totally paid for or written off.

That it is easier to use then some and that it more configurable to each customer. I've used avatar and CareLogic is way easier. It is easy to use and easy to train new users. It is easy to create forms and learn new features.

Length of time getting tickets fixed. Often times tickets are in for weeks to months. I currently have a ticket in that has been at least 6 months since it was entered.

Claim stops when something is entered incorrect. Alerts when something is needed. Ability to contact other team members through CL

Not being able to fix all errors myself. No manual claim engine. Diagnosis does not end when a patient discharges.

I like that we can customize the program for our needs. It allows us to set up the system the way it makes the most sense for staff. It's easy to navigate and makes logical sense.

Because it is highly customizable, you really have to know what you are doing in order to set it up correctly. Any changes in services requires multiple steps to change.

It allows many configurable form development, an assortment of implementation planners and ease of navigation. We are able to restrict and restructure the pages for different areas and programs. Rarely any down time on the part of Care Logic.

Areas with duplicate information cannot be auto filled.

Easy to train staff on system. Consistent in features and layout. Ability to expand Easy to train staff on system. Consistent in features and layout. Ability to expand Easy to train staff on system. Consistent in features and layout. Ability to expand

Lots of work-a-round Delay in enhancements Downtime/latency More Billing reports/features Report issues

The software is very configurable. You can set up documentation to meet your agencies needs. The system can be set up so everything that is needed to send out a claim is attached and completed before the claim goes out.

Reporting is more difficult, however, they are changing the current reporting software to make it easier in the long run.

The Face Sheet is easy to navigate and reaches most of the major parts of the record without too many clicks and digging.

There are some minor issues with scrolling over items versus clicking items. I dont always know when i am supposed to scroll over the word to get the next menu or click the word. If you click when you should scroll it takes you out of the record completely and that is frustrating.

Support Services have greatly improved over the past few years. Support is knowledgeable and works to answer questions the first time. There is minimal back and forth. If the request isn't able to be resolved right away I am kept informed of the status.

State reporting can be improved. We've been over promised and under delivered.

There are many configurations that we can set for our agency specifically. This allows us to customize the record based on our needs down to a specific location.

Some basic menu functionality and ease of navigation in some modules is frustrating. For example, having to search for a client instead of being able to click a link within the module we are currently using.

The customization of forms and features.

The glitches, going down. Unable to edit documents already built in the system. Configuration of dropdowns. The issues with not be able to change the word gender to sex in facesheet is not inclusive as well not having any other option besides the default binary.

the fact that you can mange the rules and reconfigure forms as needed. but the most impressive is the Quality elements and tools supporting compliance and aleret management.

Nothing really. The once clunky plan of care has been reworked and we have been provided a new tool that is much stronger.

(1) Seamless integration among scheduling, clinical documentation, billing. (2) Customizable "Alerts" (with canned items for 'Failed activities', 'Missing/Unsigned' documents) allow each therapist and their supervisor to monitor incomplete documentation and encourage timely completion to facilitate billing. (3) Able to create your own documents and workflows and work them into the standing CareLogic system in ways that fit your workplace. (4) Scores of 'canned' reports to allow data to be tracked in meaningful ways. (5) Ability to organize homepages for each staff member (and/or at an organizational level) to get quick visuals on key items (upcoming appointments, performance targets, system messages).

(1) Pentaho reports - customizable report writer tool - is complicated. (2) Message Center (internal email) does not allow for 'deleting' emails, does not maintain a 'sent' folder, etc.

System is very configurable and has options to meet multiple needs.

If you were not present at system install, it is difficult to track what configurable options are available. Having a catalog of options to configure the system would be very helpful. Often, we do not know what we don't know.

The Pros are also what makes a large Con - customization. Agencies can build customized forms for their needs and create their own structures.

It is a difficult software to get used to. Information is not easy to find or view, you have to "go fish" into different menu and sub-menu lists, then go back to find something out or to perform a workflow.

I like that the system allows remittances to be exported into excel. It allows us to create reports for follow up,

does not seem to be user friendly. I takes a lot of keystrokes to do most tasks which leaves more margins for mistakes and the reports a pretty bad

I like that it is a web based EHR and that we are able to have the option to have remote access mobility. Overall the software is easy to navigate.

Enhancements and Support can be improved. Very difficult to know what is being worked on as far as our enhancement tickets and when things will get completed.

You can customize a lot of the EHR as long as the person knows what they are doing.

Lack of communication from tech about routine maintenance. Random issues and downtime at the least appropriate times without notice.

It is highly configurable and the company provides great customer service. They provide a variety of options for training staff on the community site through the C3 conference and also admin training sessions held in nashville

There software bogs down during peak usage times. Our clinicians often are required to wait for documents or are kicked out of their session.

It seems to work with most of our programs. The application is easy to use and the documentation/videos provided have been really helpful.

Some of the features are not easy to use. Especially the reporting aspect is not great

What I like best about Carelogic it is easy to navigate. Also, the system can be customize for different departments. Love the different reports that can be created through Pentaho.

What I like least is the HR component of Carelogic. Feel the system is very lacking for HR standards. I would love it to have more availability, and ease of access.

I have learned how to create Service Documents and they are very easy to modify as needed to make them as user-friendly as possible.

CareLogic occasionally isn't working, and that makes it difficult. Also, I have submitted several "Enhancement Ideas," but none have ever been implemented.

Ability create and modify forms. User set-up and ability to limit view/access based on position.

Reporting is limited and slow. It took a long time to set up the billing functions which hindered agency cash flow.