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Carepatron

4.5
(69)

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The healthcare workspace for small teams and their clients.

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(8)

Carepatron Pricing, Features, Reviews and Alternatives

Carepatron FAQs

Q. What type of pricing plans does Carepatron offer?

Carepatron has the following pricing plans:
Starting from: 0.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Carepatron?

Carepatron has the following typical customers:
Freelancers, Non Profit, Small Business

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Q. What languages does Carepatron support?

Carepatron supports the following languages:
English

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Q. Does Carepatron support mobile devices?

Carepatron supports the following devices:
Android, iPad, iPhone

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Q. Does Carepatron offer an API?

No, Carepatron does not have an API available.

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Q. What level of support does Carepatron offer?

Carepatron offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat

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Carepatron product overview

Price starts from

0

Per month

Flat Rate

What is Carepatron?

We provide practitioners with one place for all their work. We bring together their client engagement, workflow, communication, and billing and payments in a single, secure platform.

Key benefits of using Carepatron

All-In-One healthcare workspace

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Knowledge Base
FAQs/Forum
Email/Help Desk
Chat

Training options

Documentation
Live Online
In Person
Webinars
Videos

Not sure about Carepatron? Compare it with a popular alternative

Starting from

0

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

49

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Carepatron pricing information

Value for money

4.8

/5

69

Starting from

0

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Carepatron features

Functionality

4.2

/5

69

Total features

112

25 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Activity Dashboard
Appointment Management
Scheduling
Reminders
Billing & Invoicing
Patient Records Management

Functionality contenders

Carepatron users reviews

Overall Rating

4.5

/5

69

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

40

25

4

0

0

Pros
If you dont get an answer straight away you are told how long it will be and the response is friendly and super helpful.
It's easy to use, I really like the support ([SENSITIVE CONTENT] is fantastic) and I'm interested in a feature that is coming ie.
The top feature is the customer support - phenomenal response time, and care is taken to provide custom answers. The level of HIPAA compliance is excellent and allows me to feel secure in note-taking.
Cons
Also, the guide needs to include step by step how to set stuff up for newbies. Q&A would be niceI have to admit I feel very frustrated when there is a problem.
Unfortunately, I can't use this at this time because the billing, insurance, and other sections are not used by us and very confusing for our students even if we tell them to ignore it.
I struggle with the templates. There seem to be ones in there, but they're hard to adapt to my own practice.

Overall rating contenders

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Amy B.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Too good to be true: Effective and Affordable EHR with Unparalleled Customer Support

Reviewed 2 months ago

Excellent experience. I was searching for an EHR suitable for a solo practitioner in the mental health space. I did a ton of research and test-drove at least 15 EHRs. Carepatron was the obvious choice based on personalized onboarding and customer support, features, and ease of use.

Pros

The top feature is the customer support - phenomenal response time, and care is taken to provide custom answers. The level of HIPAA compliance is excellent and allows me to feel secure in note-taking. I appreciate the modifiable fields and the ease of use. It is an entire EHR that continues to improve and upgrade.

Cons

There is nothing that I don't like about the software. There are features that I would like to use that are being developed. Once implemented my ability to streamline my practice and communicate directly and effectively with my patients will be at 100%

SM
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Scott M.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small company HUGE potential

Reviewed 2 months ago

My overall experience is good and will, hopefully, become great after a few months with more updates being released. Great software that has potential. A few hiccups that I was able to contact them about and the support was tremendous. They also were open to feedback and I feel heard and like they care about their clients, unlike some other platforms I've tried.

Pros

I like the customization of this product where I can set up services and then task those services to go to a certain member on my team. Therapy goes to one person and coaching clients to another. That way it is one less step towards directing clients on the back end.

Cons

Being a new company with a new CRM they are lacking in some areas. At the time of writing this document creation is lacking, and billing isn't fully automated. For me those are the two big ones but the good news is I have talked with one of the higher ups at CarePatron (believe it or not they actually help with answering the consumer questions!) and these are being worked on and will be released within a couple months.

Vendor response

Thanks Scott, I appreciate your time and feedback! It's great to have you as part of our community and help us to build something special ����

JL
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Jess L.

Health, Wellness and Fitness, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good start with space to grow

Reviewed 2 months ago

Generally enjoy CarePatron's design and accessibility. At its current stage I am using it as to manage documents, session notes, and appointment reminders but am required to use another software for scheduling. It may also require a few more steps when managing the calendar (compared to other services), but so far this does not deter me from using it.

Pros

- Free for basic services with the option to upgrade for larger businesses- Appointment reminders- Integrated Telehealth function- Easy to navigate via phone/ tables, simple design, intuitive navigation- Ability to send and for the client to sign service agreements etc online (as long as it does not require the client to enter information)

Cons

- So far, no option for clients to book appointments online based on availability- No ability to adjust calendar view besides daily/weekly/monthly view. The app would benefit from:--> Show 15 minutes time slots to allow more accurate selection of appointment time without having to manually change it when creating the appointment--> Display of availability (e.g. colour coded) for better overview when scheduling as a practitioner- No ability to have clients fill out documents in the app (e.g. pre-appointment).

KM
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Kristen M.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very useful for provide but needs more customization for patient side

Reviewed 2 months ago

We very much like the provider side of the software, utilizing it for appointments and notes. We have unfortunately not yet used it for the patient side because it does not fit our needs at this time.

Pros

Carepatron is very easy to set up, add clients, schedule appointments, and create a variety of notes that attach to the appointment. Searching for clients is easy, it's intuitive to create notes, and uploading a large spreadsheet of clients was easily done.

Cons

We utilize Carepatron in a way that perhaps is not the norm, so take that into consideration when reading my cons. We use this for the counseling center at a school in order to keep mental health records separate from education records. I wish the following features were available...1) Allow us to set time blocks for appointments that clients can schedule. Some need a 15 minute check in, some need...

Vendor response

Thanks Kirsten, we enjoy supporting your team and students! We have several updates expected over the next few months to help address your feedback ����

KI
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Kristin I.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for small businesses

Reviewed 2 months ago

I love the customer service. [SENSITIVE CONTENT] gets back to me quickly and is always available for my questions.

Pros

I love the scheduling and free reminders for clients. I think the billing is really easy to manage, as well.

Cons

I struggle with the templates. There seem to be ones in there, but they're hard to adapt to my own practice.

Vendor response

Thanks Kristin, We appreciate your time and kind words ���� We expect to release a major upgrade to our templates and notes soon which I think you will really like!

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