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Carepatron

4.5
(158)

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The healthcare workspace for small teams and their clients.

(13)

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Carepatron Pricing

Pricing overview

Value for money rating

4.7

/5

158

Price starts from

0

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

What users say

Perfect for starting therapists - no set up costs and you could effectively stay on the free plan forever. Friendly and helpful customer support on a messenger system.
Best option out there for the money and time investment.

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Reviewers who mentioned pricing said:

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Amy B.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Too good to be true: Effective and Affordable EHR with Unparalleled Customer Support

Reviewed a year ago

Excellent experience. I was searching for an EHR suitable for a solo practitioner in the mental health space. I did a ton of research and test-drove at least 15 EHRs. Carepatron was the obvious choice based on personalized onboarding and customer support, features, and ease of use.

Pros

The top feature is the customer support - phenomenal response time, and care is taken to provide custom answers. The level of HIPAA compliance is excellent and allows me to feel secure in note-taking. I appreciate the modifiable fields and the ease of use. It is an entire EHR that continues to improve and upgrade.

Cons

There is nothing that I don't like about the software. There are features that I would like to use that are being developed. Once implemented my ability to streamline my practice and communicate directly and effectively with my patients will be at 100%

KH
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Karyn H.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have deleted Carepatron as I found a programme that fitted my needs better and gave me more options,

Reviewed 10 days ago

Very disappointing that it was very difficult to use, didn't meet my needs. Felt that I wasted time trying to get it to work to some degree that was manageable.

Pros

It was easy to set up and appears to be quite cost effective.

Cons

1. Inability to have first and surname on the booking. Made the calendar very confusing and had to keep checking which client it was. 2. Inability to colour code appointments to see at a glance what contract they were through, whether it was a first appointment or a last appointment.

Vendor response

Hey Karyn, I am sorry Carepatron wasn't the right solution! I am happy to share we have updated the calendar with custom service colors and improved the display of the client's name. Thanks for your feedback : )

TB
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Tiffany B.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carepatron for Private Practice

Reviewed 13 days ago
Pros

As a sole practitioner in a counseling private practice, Carepatron has been an excellent choice for managing client scheduling and billing. It is extremely cost effective, which has been important in managing my budgeting.

Cons

I am excited to see how Carepatron will continue to expand their forms applications so that I can customize and digitize more of my client forms.

AC
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Andrea C.

Hospital & Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing EHR platform for private practice

Reviewed 10 days ago
Pros

I love the amount of functionality I get for this being a free product! I am a single practitioner starting a private practice, so I needed a HIPAA compliant platform but didn't have a big budget. So far Carepatron has all the functionality I need for my practice.

Cons

I haven't found any big cons yet! I would like the capability to schedule future payments to auto process, but for the price I feel what I'm getting is very comprehensive.

PB
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Philip B.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank you carepatron

Reviewed 10 days ago

It’s been great because it allows us to have a clinic and operate the front office and meet HIPPA standards without excessive cost

Pros

The ease of use and the community support for templates

Cons

Sometimes it’s hard to navigate between windows but am learning so no fault of the app but mine

DM
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Dagny M.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review from a mental health practice

Reviewed 6 days ago
Pros

Very affordable for a small practice, love how customizable the forms are, lots of pre made templates as well that are helpful.

Cons

I really wish it had a messaging feature and the ability to only allow virtual/inperson appointments at certain times

JL
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Jennifer L.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Underrated and perfect for therapists starting out

Reviewed 2 years ago
Pros

Has all you need to start and run a simple practice in one place while compliant to privacy standards/laws. This includes: digitally signed consent forms, client portal, in built telehealth video calling, appointment calendar, invoicing and payments system, client records, customisable templates, invoice/appointment reminders... It sounds like a lot but it's actually pretty much one click or automatic....

Cons

There are already templates of psychometrics that I can quickly fill in and save, but as of now I am not yet able to send forms for clients to complete in the client portal. I am told this feature is being worked on and to come soon. The inbuilt document editor can be a tiny bit slow at times - for a computer nerd like me I have found that I prefer to do my more comprehensive notes on a normal word document program (especially since I like the form fields on more advanced editors and had made my own templates on Word before discovering Carepatron) and copy paste across and then adjust some of the paragraph spacing.

Vendor response

Thanks Jennifer, we appreciate your review and feedback : )

SB
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Summer B.

Banking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very pleased so far

Reviewed a year ago

I am greatly pleased thus far with this software and continue to use this as my platform in the future.

Pros

I like most about this software is how easy it is to manage. I was able to navigate and explore very easily with understanding very quickly. I enjoy all the access from storing documents, billing directly from the software, the tracking of the billing/receipts, scheduling, being able to upload documents and storage for progress reports.

Cons

I like least about this software is the limited access the administrate gets. For example, my admin is unable to create new services or update price changes. It would be more helpful to be able to have my admin have access to more things.

Vendor response

Thanks Summer for this great review and your feedback ⭐️

CH
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Cass H.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A good investment

Reviewed a year ago

Carepatron has changed our business. It was easy to integrate into our systems and did everything we needed. The staff were able to learn Carepatron easily and we know that our information is secure.

Pros

Easy to use, great support to help us set up. [SENSITIVE CONTENT] are really nice and nothing was too much trouble for them. The whole team us up and running in a matter of days.

Cons

Have had some trouble getting the app on my phone, and the price can be pricey if you are a small place like us without lots of money. Too much spamming.

KH
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Kristen H.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Affordable and friendly service; some clunky features

Reviewed a year ago

This has been a great product for a new private practice owner looking to save money while growing her caseload!

Pros

I love the subscription price and options--you get up to 1 GB of storage free! I also love Carepatron's integration with google calendar and zoom, and the ease of billing.

Cons

There are a few things I do not like about Carepatron. 1) It doesn't allow the same contact info for multiple clients, which is frustrating when I work with siblings! BUT, it requires that email and phone numbers are on file. To get around this, I have sometimes had to use my own phone/email info. This is obnoxious though, because then the automated appointment reminders get sent to me instead of the...

TR
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Tyrone R.

Mental Health Care, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless Experience

Reviewed 10 days ago

My experience with Carepatron has been nothing short of amazing. I had been searching for an EHR platform that included many of the components needed to run a successful business at a reasonable price point. Well, I found it! Carepatron is simple to use, has an assortment of tools, and is reasonably priced for all professionals. It’s not a platform that attempts to up charge the professional at every opportunity, but identify ways that it can unequivocally meet the needs of its customers.

Pros

What I like most about about Carepatron is that it’s basically an all-in-one platform. In other words, you don’t have to integrate or identify other platforms to be used alongside. From billing, calendars, communication to telehealth, professionals have the ability to operate a business all in one place.

Cons

In my opinion, Carepatron would benefit from an internal email system within its platform. While the note feature can be utilized for communication, having an internal messaging system will allow for more organized and seamless communication that is separate from other files.

AS
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Ananda S.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, Efficient, and Effortless

Reviewed a year ago

I wanted a CRM system that could do what my previous system did, but without the high cost. The team at Carepatron made me feel like I was their only customer, and took the time to find out what I needed to transition over to Carepatron. I was concerned about how to get years worth of data from one CRM system to another, and the team helped me manage this seamlessly.

Pros

I wanted a CRM system that could do what my previous system did, but without the high cost. The team at Carepatron made me feel like I was their only customer, and took the time to find out what I needed to transition over to Carepatron. I was concerned about how to get years worth of data from one CRM system to another, and the team helped me manage this seamlessly.

Cons

Because of the nature of my work (psychologist) I would like to be able to separate "client notes" from "admin documents". Currently everything can be viewed and one can use tags to help identify what a note contains, but it would be helpful if I could choose to only see admin related notes or client related notes

ON
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Oliver N.

Alternative Medicine, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Carepatron Experience

Reviewed a year ago

Excellent Software, more cost effective and easy to use.

Pros

The Carepatron Software is easy to use and understand. I think all the features are great (much better than my previous EHR software). Carepatron also makes running my practice more efficiently especially where the invoicing is concerned, no need for seperate software. Another feature I find very useful are the various templates to use, I think I've renewed most of my forms with the templates. Overall its an awesome product.

Cons

My one issue using Carepatron to start a new call, the "hosting region" seems to be set on "Australia", I've checked to see if I could select my country -South Africa but its not listed neither is "Africa" listed.

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Sam V.

Health, Wellness and Fitness, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service for telehealth or patient CRM HIPPA compliant health care providers

Reviewed 10 days ago

Fantastic. Super easy to use on desktop or mobile for both the host and the client. Highly recommended. Stripe integration is huge.

Pros

Everything. Fully HIPPA compliant video and client record CRM FOR FREE!!! If you need to upgrade it’s very cheap. Support is fantastic; always pushing out new features, listening to customers feedback. Video is stable. Scheduling is easy for the host or the clients. Easy to integrate zoom, google, and Microsoft. Has templates to use for many uses. Easy to use Stripe for billing

Cons

Nothing it’s all been a dream. Constant updates fix any bugs that pop up quickly

MF
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Maggi F.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wouldn’t be without it

Reviewed 13 days ago

It’s worth every penny and I have no intentions of switching.

Pros

Carepatron is so user-friendly. It has everything you will need in respect of practice management. The customer service is top class! I have been recommending it to all my fellow therapists who equally love it. Clients have found it easy to access shared files. It really is the best, most versatile platform on the market that doesn’t cost the earth. Great for solo practitioners. Highly recommended.

Cons

On the rare occasion, it has been sticky loading templates on a mobile device.

MK
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Mia K.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of use

Reviewed 18 days ago

In general, I like carepatron I would like it if it was less expensive, and did not drop meetings

Pros

The care patron platform is very easy for both clients and clinicians to use.

Cons

It could be less expensive as well as at times the connection seems to drop or there is a delay in service

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Edgar Fabián F.

Health, Wellness and Fitness, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using Carepatron for my therapy practice

Reviewed 13 days ago

I am very happy with it and want to continue working with them!

Pros

It is easy to customize and helps you expand your practice with ease. It brings everything together that you need to have a successful practice at an affordable price.

Cons

Some of the templates, forms, calendar invites, and video calls can be a bit clunky or hard to navigate. Thankfully there are a lot of resources to help you learn how to use their program which is helpful but I've definitely had a few learning curves and mishaps as a result of how clunky it can be sometimes.

lt
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leigh t.

Mental Health Care, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall a great product

Reviewed a year ago

Overall, a positive experience. Carepatron has continued to improve it's services since I began using it around 6 months ago. Their team is also very responsive to questions about how to do something. Their onboarding with [sensitive content hidden] is amazing and much appreciated.

Pros

A cost-effective, relatively easy to use product. My clients love the reminders and it has worked well for my small business.

Cons

Could include (australian) medicare on-click rebate services for clients/ to bulk bill (payment directly to service provider). Could include ability to integrate with google meet. Needs to be able to share items during session on-screen when in a telehealth appointment, and for there to be a "whiteboard" type service. Would be helpful to send out psychometrics to client to fill in before sessions (DASS, etc).

SM
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Syukri M.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use, Affordable and Awesome Customer Service

Reviewed 2 years ago
Pros

The most impressive feature is patient scheduling and I love it when patient able to fill up their details at home prior to their visit. Second best is on how easy it is to use CarePatron. No need to have extensive training. Even our non-clinical staffs able to use it after short and simple training.

Cons

Invoicing features should be improve so our finance can generate performance sales report. Patient database also need to have a Search function.

Vendor response

Thanks Syukri, appreciate your feedback! We love working with you and your team : )

SL
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Sandy L.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful product

Reviewed 2 years ago
Pros

Carepatron has all of the important features I need to run my practice - Client profiles, notes and documentation, templates, scheduling, confirmations, billing and payments etc. It saves me a lot of time on admin work and I have confidence that my records are completely secure. Highly recommend, five-star product at an affordable rate.

Cons

No concerns at all, great product. Thank you😊

AA
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Amber A.

Medical Practice, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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best home care software out

Reviewed a year ago
Pros

This software makes it easy for . very cost effectiveall care providers to easily access and communicate with each other as well as with patients

Cons

Android users aren't able to use the platform or software yet

RB
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Ruth B.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Carepatron review

Reviewed a year ago

I think it is amazing- I appreciate that there are still some development /changes happening so it will only get better

Pros

All in one- affordable- great support- saves me time when registering a new client- tagging in notes- efficient billing and ability to summarize for tax purposes

Cons

American spelling !!- That the calendar does not have colour options

SF
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Suzanne F.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value for the solo practitioner !

Reviewed 2 years ago

Just starting to use EHR in my practice. Compared many other products, and Carepatron is the most cost-effective option for a one-person business.

Pros

Love the appointment reminder function…stops no-shows. Intuitive interface, easy to learn!

Cons

Nothing…great value for the money. I don’t need anything more for my business.

Vendor response

Thanks Suzanne, we appreciate your feedback! We enjoy supporting you and your team : )

KB
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Kandice B.

Education Management, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Carepatron review

Reviewed 14 days ago
Pros

Carepatron is easy to use. I like that it's efficient and hippa compliant.

Cons

The price is a lot and sometimes not easy to manage.

JJ
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Ja'Nera J.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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It's great!!!

Reviewed 13 days ago
Pros

EMR & ease of use for novices. Its functionality is very seamless.

Cons

It could be a little cheaper but it's not too bad.