Caretime Features

Caretime

Easy to Use Home Care Software Solutions

3.96/5 (24 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Audit Management
Availability Indicator
Billing & Invoicing
Biometrics
Calendar Management
Caller ID
Care Plan Management
Caregiver Scheduling
Certification & Licensing
Claims Management
Client Management
Clock In / Out
Communication Management
Compliance Management
Customizable Reports
Document Management
Electronic Signature
Employee Management
Employee Time Tracking
Event Scheduling
For Non-Medical Care
GPS
Geolocation
HIPAA Compliant
HR Management
Insurance Management
Invoice Management
Location Tracking
Mobile Access
Monitoring
Multi-Language
Patient Records Management
Payroll Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Records Management
Recurring Tasks
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Scheduling
Task Management
Task Scheduling
Time Tracking by Client
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API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Audit Management
Availability Indicator
Billing & Invoicing
Biometrics
Calendar Management
Caller ID
Care Plan Management
Caregiver Scheduling
Certification & Licensing
Claims Management
Client Management
Clock In / Out
Communication Management
Compliance Management
Customizable Reports
Document Management
Electronic Signature
Employee Management
Employee Time Tracking
Event Scheduling
For Non-Medical Care
GPS
Geolocation
HIPAA Compliant
HR Management
Insurance Management
Invoice Management
Location Tracking
Mobile Access
Monitoring
Multi-Language
Patient Records Management
Payroll Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Records Management
Recurring Tasks
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Scheduling
Task Management
Task Scheduling
Time Tracking by Client
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Audit Management
Availability Indicator
Billing & Invoicing
Biometrics
Calendar Management
Caller ID
Care Plan Management
Caregiver Scheduling
Certification & Licensing
Claims Management
Client Management
Clock In / Out
Communication Management
Compliance Management
Customizable Reports
Document Management
Electronic Signature
Employee Management
Employee Time Tracking
Event Scheduling
For Non-Medical Care
GPS
Geolocation
HIPAA Compliant
HR Management
Insurance Management
Invoice Management
Location Tracking
Mobile Access
Monitoring
Multi-Language
Patient Records Management
Payroll Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Records Management
Recurring Tasks
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Scheduling
Task Management
Task Scheduling
Time Tracking by Client
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Caretime Feature Reviews

20 reviewers had the following to say about Caretime's features:

Amy S.

Easy to Use

2018-11-20

Pros

It's ease of use in scheduling and care plan management makes this software great for in home care companies.

Cons

The inability to use it through an app really limits the ability to make necessary changes 24/7.

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany B.

CareTime software

2019-07-31

Customer Service is great; just wish the software had more to offer.

Pros

I like the customer service received by my sales representative.

Cons

I wish this tool offer more features to help grow and manage my agency such as CRM, marketing tools, hospitalization tracking, reporting and analytics, applicant tracking, caregiver portal, employment screening, caregiver safety, work comp insurance, caregiver training, carefinder scheduling family room portal, care coordination, community care, smart telephony ( will not allow caregivers to clock in or out unless they are in a specific range of the caregiver), billing and payroll, payment processing, HR, overtime / ACA tools, electronic claims, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from CareTime


Thanks for your review. We are glad to hear that your service was great! We actually have built and are building many of the features you have pointed out. We do have a claims module, have the ability for clocking in and out from outside a range, and we've just added a payroll calculation system as well.

We already have many of these features in development and look forward to releasing these to everyone!

Read more
Tiffany S.

Caretime review

2019-07-26

My overview of the company is great very helpful always available when you need to go out there way greatly appreciate it

Pros

The customer service is excellent very patient and also willing to help you through any trouble as you may have I appreciate that

Cons

I don’t like that the software won’t allow you to always clock in when you’re not at location example picking up client from appointment do you have to be at the address and I have a set up for the option to be able to do that but would not allow me or worker

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from CareTime


Thank you for your review! We actually have a setting that can allow you to clock in if you are not at the designated location (in the community, at an appointment, etc.). Please contact customer support for training on how to set this up. We are happy to help!

Read more
FAY E.

CEO

2019-07-30

Pros

EASY TO UNDERSTAND THE SOFTWARE, LIKE TO REPORTS

Cons

NEED MORE FEATURES , LIKE CLOCK IN WHEN OUT IN THE COMMUNITY TO CHANGE DEPT

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Janlea L.

Tri-Generations review.

2020-04-03

Overall the experience has been positive, and Caretime has functioned as we needed. It is effective in providing what we had utilized it to do.

Pros

The ability to sort by jobs and employee to track hours and used PTO time. It is flexible.

Cons

The mobile app never seemed to work very well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pat M.

Caretime

2019-08-18

Pros

the simplicity of the software execution

Cons

the prompts report...too many sheets to file

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lonna B.

Good software overall

2019-08-06

Pros

It's really easy to navigate and use. Self explanatory not hard to understand

Cons

I would like to be able to know each tasks the employee has done for the day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from CareTime


Thanks for the review! We do have the option to collect tasks that were completed at each visit. We would be happy to show you how to set that up and provide training on how to use some of our advanced features.

Let us know if we can help!

Read more
Trena W.

Satisfied Customer

2019-08-16

Overall I am satisfied with the product and the recent upgrades. I have been using this product for almost 2 years and have not switched to the competitors that constantly contact us.

Pros

It's easy to use. The employees find it less complicated than some other systems that they have used with other companies in the past.

Cons

The Billing is not compatible with the systems that we have to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiffany C.

Easy to use

2016-11-01

It started of as difficult but now with using it for over an year it has been an great access to the business

Pros

Everything

Cons

Wish You could check from your mobile device

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Caretime

No

Source: Capterra
Helpful?   Yes   No
Read more
Alice P.

[SENSITIVE CONTENT HIDDEN] from Caretime is the Best!!! very knowledgeable to software.. speaks clearly and patience

2020-04-06

[SENSITIVE CONTENT HIDDEN] has been such an awesome trainer I've learned so much about the software working with [SENSITIVE CONTENT HIDDEN] to help me better my business

Pros

send notification to my phone when my employee clocks in...also like the way it break down the hours and round off to nearest dollars

Cons

nothing..everything great!!! i found no reason not to like this software therefore i don't have a least

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rosalind C.

Frustrating

2021-05-23

I have been reaching out to this vendor concerning my invoices and the double charges no one has yet to contact me about the extra charges .

Pros

Easy to use . No concerns at this time .

Cons

When you call the company no one reaching back out to you . Never can talk to anyone to correct the issues that I have .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from CareTime


Hi Rosalind,

We're sorry to hear of this experience. We apologize for the inconvenience, and the refund has already been processed. It was due to another customer named Pleasant Journey Home Care, and processes have been changed so that this doesn't happen again. We do see records of attempted calls and voicemails from our team to reach you back, and didn't hear back, but we will follow up with an email.

Again, we apologize for this issue, and will ensure all issues are rectified.

Read more
Yvonne B.

Excellent for Home Health care

2019-07-23

Overall my experience has been good with Care Time

Pros

I enjoy the user friendliness of the system . My clients are able to get on and complete their work days with a hassle-free system .

Cons

I would love it if Care Time would create a document for agencies to provide new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alonzo L.

Care Time is Effective

2019-08-14

Pros

I also like the price point for the services and the customer service has been outstanding.

Cons

While I like the ease of use, there seems to be too much stuff to do so some of the features are underutilized and feel like clutter. Perhaps different versions or customized templates could solve that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marilyn C.

Excellent Care & Time

2016-11-02

I am very pleased with the service even though I haven't been able to get started yet, but we plan to began this month after we finish training.

Pros

simple & easy

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Caretime

Yeah, it would be wonderful if the training could be printed into notebook form. So that we can revert back to it from time to time.

Source: Capterra
Helpful?   Yes   No
Read more
jazmin B.

Horrible

2021-03-18

Horrible!

Pros

None. Staff frustrated, effects bottom line of business. Staff getting error messages daily. Unable to clock in ans out! Always having to update and even then the app is inoperable.

Cons

Clients made inactive revert back to active therefore you are charged by the company for clients you no longer service. Another way to get money out you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from CareTime


Hi Jazmin - We are very sorry to hear of this experience. We will be reaching out to address all of your concerns and make sure any caregivers that are having issues will get back on track. We always seek to help our valued clients, and have a track record of doing so. You'll be hearing from our team shortly.

Thanks,

CareTime Team

Read more
Janet E.

Great service

2019-07-31

Great company

Pros

Easy to learn and staff is very helpful

Cons

Need more printable directions on each step

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tammy P.

Caretime Use

2019-05-15

Excellent experience

Pros

Very easy to use and navigate.

Cons

There’s not anything to say. It’s a great software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
jakenzie w.

GREAT PRODUCT

2019-08-07

Pros

I LOVE EVETYHING ABOUT THIS SOFTWARE IT HELPS ME ALOT TO ITS HARD TO MATAIN AND MANAGE A BUSINESS THIS SOFTWARE HAS MADE MY LIFE SO MUCH EASIER

Cons

NOTHING BAD TO SAY ABOUT THIS SOFTWARE I WOULD TOATLY RECOMMEND THIS PRODUCT

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina S.

Manager,s Review

2019-07-23

Pros

The program itself was very easy to use once we learned the basics.

Cons

It seemed as though there was more on the menu to choose from than we needed, which was confusing at first, and too much to choose from when we only needed a specific amount of information but I also understand we aren't the only business using this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine D.

Awesome!!

2020-04-15

AWESOME!!!!!

Pros

The systems functions are easy to use and I just couldn't have found any other system any better.

Cons

I've been with Caretime for 5 yrs. There is not one thing about Caretime that I like least.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more