Caretime Reviews

I love everything about this system it does what is needed for employees to operate comfortable in clocking in and out directing what to do when needed, giving me all the information that is needed to acquire me to run my business it is the best system I know and I recommend it to every person I can that is in my line of work I love it.

Everything I like I can’t think of anything that I dislike

None. Staff frustrated, effects bottom line of business. Staff getting error messages daily. Unable to clock in ans out! Always having to update and even then the app is inoperable.

Error messages all the time when clocking in and out! Causing issues with payroll. Admin spends hours processing payroll. Clients made inactive revert back to active therefore you are charged by the company for clients you no longer service. Another way to get money out you.

Hi Jazmin - We are very sorry to hear of this experience. We will be reaching out to address all of your concerns and make sure any caregivers that are having issues will get back on track. We always seek to help our valued clients, and have a track record of doing so. You'll be hearing from our team shortly. Thanks, CareTime Team

I really like the people we deal with at CareTime , they are always so helpful and right on top of issues. The program itself was very easy to use once we learned the basics.

It seemed as though there was more on the menu to choose from than we needed, which was confusing at first, and too much to choose from when we only needed a specific amount of information but I also understand we aren't the only business using this software.

Caretime has actually allowed me to virtually run my office without anyone being present. The systems functions are easy to use and I just couldn't have found any other system any better. Hands up for Caretime USA. I give them a two thumbs up....

I've been with Caretime for 5 yrs. There is not one thing about Caretime that I like least.

The ability to sort by jobs and employee to track hours and used PTO time. It is flexible.

Sometimes the system was not functional for staff to clock in/out. Or it would not pull reports. The mobile app never seemed to work very well.

What I like most about CareTime is the functionality and ease of use. It’s very easy to accomplish the specific goals quickly. I also like the price point for the services and the customer service has been outstanding.

While I like the ease of use, there seems to be too much stuff to do so some of the features are underutilized and feel like clutter. Perhaps different versions or customized templates could solve that.

I enjoy the user friendliness of the system . My clients are able to get on and complete their work days with a hassle-free system .

I would love it if Care Time would create a document for agencies to provide new users.

It's easy to use. The employees find it less complicated than some other systems that they have used with other companies in the past.

The Billing is not compatible with the systems that we have to use.

Convenient not having to use paper is a plus.

The fee is pricey. Experience errors at times.

I like the customer service received by my sales representative. She was very helpful and understanding of my needs and made sure that everything was working properly before start of use. I also like the ease of use. Everything is pretty much straight forward and all the tools you need is right in front of you to navigate the system.

I wish this tool offer more features to help grow and manage my agency such as CRM, marketing tools, hospitalization tracking, reporting and analytics, applicant tracking, caregiver portal, employment screening, caregiver safety, work comp insurance, caregiver training, carefinder scheduling family room portal, care coordination, community care, smart telephony ( will not allow caregivers to clock in or out unless they are in a specific range of the caregiver), billing and payroll, payment processing, HR, overtime / ACA tools, electronic claims, etc.

Thanks for your review. We are glad to hear that your service was great! We actually have built and are building many of the features you have pointed out. We do have a claims module, have the ability for clocking in and out from outside a range, and we've just added a payroll calculation system as well. We already have many of these features in development and look forward to releasing these to everyone!

Easy to use . No concerns at this time .

When you call the company no one reaching back out to you . Never can talk to anyone to correct the issues that I have .

Hi Rosalind, We're sorry to hear of this experience. We apologize for the inconvenience, and the refund has already been processed. It was due to another customer named Pleasant Journey Home Care, and processes have been changed so that this doesn't happen again. We do see records of attempted calls and voicemails from our team to reach you back, and didn't hear back, but we will follow up with an email. Again, we apologize for this issue, and will ensure all issues are rectified.

Easy to learn and staff is very helpful

Need more printable directions on each step

The customer service is excellent very patient and also willing to help you through any trouble as you may have I appreciate that

I don’t like that the software won’t allow you to always clock in when you’re not at location example picking up client from appointment do you have to be at the address and I have a set up for the option to be able to do that but would not allow me or worker

Thank you for your review! We actually have a setting that can allow you to clock in if you are not at the designated location (in the community, at an appointment, etc.). Please contact customer support for training on how to set this up. We are happy to help!

the simplicity of the software execution

the prompts report...too many sheets to file

I LOVE EVETYHING ABOUT THIS SOFTWARE IT HELPS ME ALOT TO ITS HARD TO MATAIN AND MANAGE A BUSINESS THIS SOFTWARE HAS MADE MY LIFE SO MUCH EASIER

NOTHING BAD TO SAY ABOUT THIS SOFTWARE I WOULD TOATLY RECOMMEND THIS PRODUCT

It's really easy to navigate and use. Self explanatory not hard to understand

I would like to be able to know each tasks the employee has done for the day.

Thanks for the review! We do have the option to collect tasks that were completed at each visit. We would be happy to show you how to set that up and provide training on how to use some of our advanced features. Let us know if we can help!

Everything

Wish You could check from your mobile device

simple & easy

Nothing

The product easy to use simple to use. Able to access portal in a timely manner.

Have hard time uploading files to the portal. Not able to input client care for easy documentation.

It's ease of use in scheduling and care plan management makes this software great for in home care companies.

The inability to use it through an app really limits the ability to make necessary changes 24/7.

send notification to my phone when my employee clocks in...also like the way it break down the hours and round off to nearest dollars

nothing..everything great!!! i found no reason not to like this software therefore i don't have a least

User friendly , well organized and I have recommended to 3 company who is using it now .

Once you understand the software, it is easy to use

Very easy to use and navigate. Short learning curve

There’s not anything to say. It’s a great software.

EASY TO UNDERSTAND THE SOFTWARE, LIKE TO REPORTS

NEED MORE FEATURES , LIKE CLOCK IN WHEN OUT IN THE COMMUNITY TO CHANGE DEPT

Once I learn how to work it, I knew I needed it.

I’m still not familiar with all the products available and would like if they had on going training.